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Zafiro Palace Alcudia

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2 indoor pools, 10 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast and dinner served, international cuisine
2 bars/lounges, swim-up bar, poolside bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Sports facility

Overview of Zafiro Palace Alcudia

Zafiro Palace Alcudia

5.0 star property
Luxury hotel with spa, near Alcúdia Port

9.0/10 Superb

433 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Microwave
Map
C/ Camí Real al Moll, 2, Puerto de Alcudia, Alcúdia, Mallorca, 7400
Main amenities
  • 2 indoor pools and 10 outdoor pools
  • 5 restaurants and 2 bars/lounges
  • Beach umbrellas
  • Breakfast available
  • Daily housekeeping
  • Free children's club
  • Full-service spa
  • Health club
  • Near the beach
  • Outdoor tennis court
  • Sauna
  • Steam room
For families
  • Babysitting (surcharge)
  • Children's club (free)
  • Children's pool
  • Cookware, dishware and utensils
  • Cots/infant beds (surcharge)
  • Playground on site

Room options

About this area

What's nearby

  • Alcúdia Beach - 9 min walk
  • Playa de Muro - 32 min walk
  • Alcúdia Port - 4 min drive
  • Pollensa Port - 15 min drive
  • Formentor Cape - 35 min drive

Getting around

  • Palma de Mallorca (PMI) - 50 min drive
  • Sa Pobla Station - 19 min drive
  • Inca Station - 20 min drive
  • Lloseta Station - 24 min drive

Restaurants

  • Negre Grill - 11 min walk
  • Miramar - 11 min walk
  • Dakota - 8 min walk
  • Bistro Mar - 12 min walk
  • Las Sirenas - 9 min walk

About this property

Zafiro Palace Alcudia

Zafiro Palace Alcudia features a free kids' club and puts you 0.5 mi (0.8 km) from Alcúdia Beach and 1.7 mi (2.7 km) from Playa de Muro. You can visit the spa to be pampered with massages, body wraps or manicures and pedicures, and The Market, one of 5 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 10 outdoor pools, a poolside bar and a health club. The helpful staff and family-friendly amenities get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at Zafiro Palace Alcudia are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Land activities

Fitness facilities

Languages

Catalan, English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 369 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee shop
  • Coffee/tea in a common area
  • Poolside bar
  • Snack bar/deli
  • Swim-up bar

Travelling with children

  • Children's pool
  • Free children's club
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Water slide

What to do

  • Tennis
  • Fitness classes
  • Mini golf
  • Beach nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Conference centre

Services

  • 24-hour front desk
  • Beach sunloungers
  • Beach umbrellas
  • Bike cleaning
  • Bike hire
  • Bike repair services
  • Bike shop
  • Bike storage
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Tour/ticket assistance

Facilities

  • 10 outdoor pools
  • 2 indoor pools
  • 8 buildings/towers
  • Built in 2015
  • Full-service spa
  • Garden
  • Health club
  • Hot tub
  • Massage/treatment rooms
  • Outdoor tennis court
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Terrace
  • Water slide

Accessibility

  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Lift
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking

Languages

  • Catalan
  • English
  • German
  • Spanish

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Dressing gowns and slippers
  • Electric kettle
  • Espresso maker
  • Iron/ironing board
  • Minibar

Sleep well

  • Blackout curtains
  • Cot/infant bed (surcharge)
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Cookware, dishes and utensils
  • Microwave
  • Stovetop

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.
El Pórtico – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
El Olivo – This theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Tastes & Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open selected days.
La Veranda – This bistro only serves dinner. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night, up to 9 nights and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 to 28 for adults and EUR 11 to 14 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between 7 November and 24 February.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for EUR 4.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.</p> <p>This property accepts credit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Viva Zafiro Alcudia Hotel
Viva Zafiro Hotel
Viva Zafiro Alcudia
Viva Zafiro
Viva Zafiro Alcudia Majorca, Spain
Viva Zafiro Alcudia & Spa Majorca Spain
Zafiro Palace Alcudia Hotel
Zafiro Palace Hotel
Zafiro Palace
Viva Zafiro Alcudia Spa
Zafiro Palace Alcudia ex Viva Zafiro Alcudia Spa
Zafiro Palace Alcudia Spa ex Viva Zafiro Alcudia Spa
Zafiro Palace Alcudia Hotel
Zafiro Palace Alcudia Alcúdia
Zafiro Palace Alcudia Hotel Alcúdia

Frequently asked questions

Is Zafiro Palace Alcudia currently open?
The property is closed between 7 November and 24 February.
Does Zafiro Palace Alcudia offer free cancellation for a full refund?
Yes, Zafiro Palace Alcudia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Zafiro Palace Alcudia?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Zafiro Palace Alcudia?
Yes, there are 2 indoor pools, 10 outdoor pools and a children's pool.
Are pets allowed at Zafiro Palace Alcudia?
Sorry, pets aren't allowed.
Is parking offered on site at Zafiro Palace Alcudia?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Zafiro Palace Alcudia?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Zafiro Palace Alcudia and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics . Enjoy a treatment at the spa and a relaxing soak in the hot tub after a day out and about. This hotel also offers 2 indoor and 10 outdoor swimming pools. Zafiro Palace Alcudia also has 2 bars, a water slide and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Zafiro Palace Alcudia?
Yes, there are 5 on-site restaurants, featuring international cuisine.
Does Zafiro Palace Alcudia have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Zafiro Palace Alcudia like?
Zafiro Palace Alcudia is a short 9-minute walk from Alcúdia Port and 9 minutes' walk from Alcúdia Beach.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing/outstanding holiday destination, amenities, welcome, location, cleanliness, etc. The service is what makes this hotel so special, and this goes much further than the amenities which are outstanding. The only two small minor drawbacks for us have been 1) to get charged to have coffee in the room which low key B&B do not do, 2) our toilet flushing system dripped throughout our stay despite asking for it to be fixed, which is a small annoyance when one cannot sleep at night. What an incredible place, team and culture!
Michael, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect place to take the family. Loads for kids to do in the resort and the beach is a short walk away. Would definitely return.
Carl, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lavaniya, 6-night trip
Verified Expedia guest review

6/10 Good

The hotel itself is nice, although I would rate it as a 4 star, not 5 star. The gym is basic, lacking in service when you need it. I often train and water was unavailable. No shops onsite, apart from a coffee shop. Lovely grounds/pools and great for kids, but what really let’s the hotel down is its customer service (not all employees, some were very helpful, especially at reception) and it’s room service for the very few times when you do need it. Additionally, you cannot call room service, housekeeping directly and will always have to go through reception and as you can appreciate, at busy times, this becomes a challenge. Better room service, customer service and more on site amenities, would bring this hotel to 5 star standards. Given the prices they charge, this would be fair ask, in my opinion.
Anita, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean rooms a plus Pools excellent Our family was very happy with the resort
Peter, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Can’t go wrong!
Excellent family hotel, spoilt for choice on swimming pools, kids activities, excellent kids clubs. The staff are all so friendly and go out their way to help. The manager Danielle was superb and my 4 year old twins loved her! Food buffet was varied and the quality of the food was wonderful. The kids were so happy which made us happy! There was an excellent show for the kids every evening, only thing I’d say about that is it could start a bit earlier for kids bedtime. Wonderful week’s holiday.
Tina, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Family resort
aleksander, 3-night family trip
Verified Expedia guest review

8/10 Very good

Rebecca, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel
My family and I had a truly wonderful stay at this hotel and the staff went out of their way to make it enjoyable. We highly recommend this hotel!
7-night family trip
Verified Hotels.com guest review