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Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Bar (on property)
Club Ocean View Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Grand Hyatt Playa Del Carmen Resort

5.0 star property

Reviews

8.4 out of 10
Very good

About this property

Playa del Carmen hotel with spa and restaurant, aimed at LGBTQ+ guests
  • Airport transfer
  • Connecting rooms available
  • Pool
  • Bar
  • Pet-friendly
  • Parking available

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪4 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪18 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪7 min drive‬
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Spa

Cenote Spa has 8 treatment rooms. The hotel's spa offers massages and treatments such as aromatherapy. Other on-site facilities include a steam room and a sauna.

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
What guests liked about the spa

The spa at this property is highly praised for its excellent service, relaxing atmosphere, and wonderful treatments.

At a glance

DONE

Hotel size

    • 314 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls and off-lead area available
    • Pet-sitting services offered
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • On-site valet parking (USD 20 per day)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle from 9:00 AM to 6:00 PM*
DONE

Other information

    • Designated smoking areas
    • Caters to LGBTQ guests

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Reviews

8.4 out of 10
Very good

Reviews

10 out of 10 Exceptional

Love this hotel. Can’t wait to be back!