Santa Lucia House - Forum

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Twin Room | In-room safe, free WiFi, bed sheets
Studio Suite | In-room safe, free WiFi, bed sheets
Economy Double Room | In-room safe, free WiFi, bed sheets
Twin Room | In-room safe, free WiFi, bed sheets

Overview of Santa Lucia House - Forum

VIP Access

Santa Lucia House - Forum

4.0 star property
Upmarket hotel in Downtown Cuenca with bar/lounge

9.2/10 Superb

191 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
The price is £43
Price available on 6/11/2022
Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Fridge (on request)

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Las Campanas - 2 min walk
  • Guajibamba - 3 min walk
  • Empanadas Loreto - 4 min walk
  • Cuchara Magica - 4 min walk
  • La Fornace - 4 min walk

About this property

Santa Lucia House - Forum

4-star hotel in the heart of Downtown Cuenca
You can look forward to free self-service breakfast, a round-trip airport shuttle and a terrace at Santa Lucia House - Forum. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Tour/ticket information, luggage storage and smoke-free property
  • A 24-hour front desk, multilingual staff and a front desk safe
  • Guest reviews speak highly of the location
Room features
All 12 rooms include amenities, such as complimentary wireless Internet access, safes and complimentary bottled water. Guests reviews say good things about the quietness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Daily housekeeping and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 10 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free 24-hours off-site parking within 1148 ft

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning 7:00 AM–10:00 AM
  • Bar/lounge

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 24 per vehicle (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Does Santa Lucia House - Forum offer free cancellation for a full refund?
Yes, Santa Lucia House - Forum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Santa Lucia House - Forum?
As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at Santa Lucia House - Forum on 6 Nov 2022 start from £43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Santa Lucia House - Forum?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Santa Lucia House - Forum?
Sorry, pets aren't allowed.
Is parking offered on site at Santa Lucia House - Forum?
Yes, there's free self parking.
Is an airport shuttle service offered by Santa Lucia House - Forum?
Yes, an airport shuttle is available. The charge is USD 24 per vehicle roundtrip.
What are the check-in and check-out times at Santa Lucia House - Forum?
You can check in from 2:00 PM - 10 PM. Check-out time is noon. Contactless check-out is available.
Are there restaurants at or near Santa Lucia House - Forum?
Yes. Nearby restaurants include Guajibamba (3-min walk), Empanadas Loreto (4-min walk) and Cuchara Magica (4-min walk).
What's the area around Santa Lucia House - Forum like?
Santa Lucia House - Forum is a short 5-minute walk from Calderon Park and 6 minutes' walk from New Cathedral of Cuenca. Travellers love the hotel's prime location.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Everythig
Marco, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice
Christian, 3-night family trip
Verified CheapTickets guest review

10/10 Exceptional

The staff were very helpful, felt safe in area, very clean room, internet worked great, no complaints
Brian, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay here. The breakfast was great, and all the staff was friendly and incredibly helpful during our stay there.
Amanda, 2-night family trip
Verified Expedia guest review

6/10 Good

irene gunawan, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Nice place. Well located. Staff not helpful
Ricardo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Delightful Hotel
Our stay in Cuenca was completely enhanced by the extraordinary staff and amenities at this hotel. We enjoyed a delicious breakfast each morning and a glass of wine in the delightful courtyard in the evening. The rooms were beautiful and very comfortable.
Laurel, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A wonderful small hotel very well located in downtown Cuenca. Good security. Nice well appointed small room. Beware the stairs as there is no elevator and my room was two floors up. Most helpful staff for tourist needs. Found me a good private tour to Ingaparika at $80 including a good guide and local driver. Hotel is part of a larger hotel across the road and two blocks which has a first class dining room. This House is a bit cheaper but has a great breakfast included in the price.
Geoffrey, 4-night trip
Verified Expedia guest review

8/10 Very good

Really enjoyed my stay. Beautiful property and well located. The only issue was that I had paid in full for 2 rooms and when I got there they said I only booked 1 room. They didn’t try to resolve it with Expedia and wanted me to pay for another room. I showed them my paid receipt from Expedia and they finally agreed to give me 2 rooms as I had booked with no additional cost. Besides this issue, everything else was perfect and the rest of the staff was great.
Cristina, 1-night family trip
Verified Expedia guest review

6/10 Good

Although this hotel is centrally located and the staff is friendly , is extremely noisy at all times.
Alejandro, 2-night trip with friends
Verified Expedia guest review