4/10 Fair
1 Oct 2023
Fifty Shades Of Iberostar
Firstly, our intention from this holiday was to relax and enjoy some late September sunshine. However, It was impossible to sunbathe on any terrace around the pool and enjoy sunshine all day long. The height of the hotel building and its neighbouring building is very restrictive in this respect and shade is an issue. The hotel policy of removing towels from sunbeds after 30 minutes of non occupancy is non existent as some guests were placing 4 towels on 4 sunbeds on different sun terraces to ensure they did not miss out on the sunshine. After day 2 we decided to hire beach sunbeds for the duration of our stay. The quality and cleanliness of our room and all public areas was immaculate. Premium branded drinks from the pool bar were very expensive. We observed staff working at the pool bar making fun of guests on one evening, and observed staff working at the pool bar keeping tips for themselves despite being asked by guests to put the tips in the tip box at the bar. This is unprofessional and denied hard working bar staff the opportunity of experiencing the gratitude of some of the guests. Within the space of 10 minutes we saw one member of the pool bar staff put 30 euros into her pocket rather than into the tip box. Food in the restaurant was typical of an all inclusive menu. Entertainment was acceptable on the 3 nights out of 8 that we stayed in the hotel. There are many nearby beachfront hotels offering sunshine all day long. If you want sunshine all day long go elsewhere.
YVONNE
YVONNE, 8-night trip
Verified Hotels.com guest review