Axkan Arte Palenque

Photo gallery for Axkan Arte Palenque

Primary image
Outdoor pool, open 10 AM to 9:30 PM, pool loungers
Outdoor pool, open 10 AM to 9:30 PM, pool loungers
Outdoor pool, open 10 AM to 9:30 PM, pool loungers
Balcony

Overview of Axkan Arte Palenque

Axkan Arte Palenque

3.0 star property
3-star hotel in Palenque with outdoor pool and restaurant

7.8/10 Good

184 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Children's pool
  • Room service
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Snack bar/deli
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 12 min drive
  • Area shuttle (surcharge)

About this property

Axkan Arte Palenque

3-star hotel
At Axkan Arte Palenque, you can look forward to a terrace, a garden and dry cleaning/laundry services. Treat yourself to a massage or other spa services. Be sure to enjoy international cuisine at the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • An area shuttle, concierge services and a front desk safe
  • Tour/ticket information, luggage storage and a 24-hour front desk
  • Guest reviews give good marks for the bar, pool and helpful staff
Room features
All guest rooms at Axkan Arte Palenque boast thoughtful touches, such as air conditioning, as well as amenities, such as safes and complimentary bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 30-inch LCD TVs with cable channels
  • Balconies or patios, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 9:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Axkan Arte Palenque Hotel
Axkan Arte Palenque
Axkan Arte
Axkan Arte Palenque Hotel
Axkan Arte Palenque Palenque
Axkan Arte Palenque Hotel Palenque

Frequently asked questions

Does Axkan Arte Palenque offer free cancellation for a full refund?
Yes, Axkan Arte Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Axkan Arte Palenque?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Axkan Arte Palenque?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10 AM to 9:30 PM.
Are pets allowed at Axkan Arte Palenque?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Axkan Arte Palenque?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Axkan Arte Palenque?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
What is there to do at Axkan Arte Palenque and nearby?
Axkan Arte Palenque has an outdoor pool and a garden.
Are there restaurants at or near Axkan Arte Palenque?
Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include La Parrilla (2 mi), Las Tinajas (2 mi) and Café de Yara (2.2 mi).
Does Axkan Arte Palenque have any outdoor private spaces?
Yes, every room features a balcony or patio.

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.
Alfonso, 2-night family trip
Verified Expedia guest review

8/10 Very good

My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great. I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!! One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!! We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!
julie, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice place to stay
Beautiful little hotel on the way to Palenque archaeological site. The bungalow was spacious, the shower was good (plenty of hot water and normal pressure in the shower). 50-60 pesos away from Palenque town if you want to dine there as restaurant of the hotel is a bit limited.
1-night family trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

8/10 Very good

We had a room with a balcony viewing the treetops, which was great. There was air conditioning and a comfortable bed. The bathroom was showing significant wear but overall it was a nice room.
Rachel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicole, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely accommodation very close to the ruins. Well stocked bar and reasonably priced food. Great pool area. Well located off the main road and surrounded by places to eat.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great hotel about 15 minutes from Palenque Archeological site. Front desk has a contract with a Mexican tour company and will set you up to go to any nearby destinations for a fairly cheap price. Water was warm, rooms and bathrooms were very clean. 10/10 would book again.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and friendly staff
We loved our stay here. We slept in many different hotels all over the Yucatán and the bed was so comfy here. We could hear the howler monkeys and roosters in the morning. The hotel is off the main road but signs will easily lead you there where friendly staff is awaiting your arrival.
Laura, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

The location is good, the staff is friendly, quiet and nice place
1-night trip
Verified Expedia guest review