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1 room, 2 adults

Hilton Shenzhen Futian

4.5-starFor the benefit of our customers, we have provided a rating based on our ratings system.
Tower B Great China Intl Finance Centre, Shennan Road, Futian District, Shenzhen, Guangdong, 518000, China

Luxury hotel with outdoor pool, connected to the convention centre, near Shenzhen Convention and Exhibition Center
  • Free WiFi in the lobby
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 464 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Breakfast
Tasty breakfast
WiFi
Good internet service
Location
Great location
Service
Fantastic service

Hilton Shenzhen Futian

from £99
  • King Guest Room
  • Twin Guest Room
  • King Deluxe Room
  • King Premier Room
  • King, Executive Room, Business Lounge Access
  • Executive Twin Room, Business Lounge Access
  • King One-Bedroom Suite
  • King Deluxe One-Bedroom Suite
  • Premier Suite, 1 King Bed
  • Presidential Suite
  • Room, 2 Twin Beds, Accessible

What’s around Hilton Shenzhen Futian

Landmarks

  • In Futian
  • Shenzhen Convention and Exhibition Center (19-minute walk)
  • Huaqiangbei (15-minute walk)
  • Coco Park (19-minute walk)
  • Huanggang Border Crossing (36-minute walk)
  • Shenzhen City Hall (6-minute walk)
  • Shenzhen Central Park (11-minute walk)
  • Shenzhen Lianhuashan Park (15-minute walk)

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) 35-min drive
  • Shenzhen (SZX-Shenzhen Intl.) 23-min drive
  • Hong Kong Lok Ma Chau Station 4-min drive
  • Shenzhen Station 5-min drive
  • Hong Kong Sheung Shui Station 10-min drive
  • Gangxia North Station 4-min walk
  • Gangxia Station 10-min walk
  • Civic Center Station 12-min walk

At a glance

Key facts

Hotel size

  • This hotel has 320 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Pool sunloungers
  • 24-hour fitness facilities
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Sauna
Working away
  • Business centre
  • Number of meeting rooms - 17
  • Conference space
  • Conference space size (feet) - 25834
  • Conference space size (meters) - 2400
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Year Built – 2015
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Down comforter
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay films
  • Cable/satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Cookware, dishware and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

MIS.U – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

LAN TING – This restaurant specialises in Chinese cuisine. Open daily.

Lobby Lounge – On-site lobby lounge. Open daily.

Hilton Shenzhen Futian’s small print

Also known as

  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian
  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian Shenzhen
  • Hilton Shenzhen Futian Hotel Shenzhen
  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian Shenzhen
  • Hilton Shenzhen Futian Hotel Shenzhen

Policies

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Parking height restrictions apply.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Mandatory fees

Deposit: CNY 800.00 per night

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for CNY 385 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

WiFi is available in guestrooms for CNY 40 per day (rates may vary)

Wired Internet access is available in guestrooms for CNY 40 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.0 From 272 reviews

Poor 2.0
Please read this review before booking your stay here. I stayed at the Shenzhen Hilton Futian in late August 2019. I have been an HHonors Gold Member since 2012, and I have never had any complaints. Typically upon seeing that I have Gold status, the staff usually goes out of their way to make my stay extra comfortable. That’s why I’ve continued my loyalty with Hilton. However, the same cannot be said of the Shenzhen Hilton Futian. If you are expecting any form of decent customer service, throw that idea out of your head. You won’t find it here. I booked my night through Expedia instead of Hilton.com. I was not expecting to receive HHonor points for my stay, but I was expecting the normal Gold status amenities, mainly access to the executive lounge. After the front desk had agreed to granting me access, I received a call to my room saying because I didn’t book through Hilton.com they don’t recognize my status. I could have chosen to stay at any other hotel in the city but I chose Hilton specifically because I have status there. My problem was not that I was denied my status (policy is policy, I totally get it), but actually what unfolded next. I asked to speak to the general manager, Mrs. Wang. She was not only dismissive, but she was actually condescending and rude. When your job in hospitality is to ensure your guests have a smooth experience, she did the exact opposite. She used a demeaning and sarcastic tone when speaking to me. Simply awful. Avoid this hotel.
us1 night business trip
Fair 4.0
Pro: Price is relatively low Room is ready and clean (but has cigarette smell) when check in at 2:30 pm with decoration of celebrating anniversary Offer late check out until 1 pm Cons: Location is not really good. Although it's just across the station, there's no malls or shopping center around the neighborhood. Noisy Room. There's construction outside the hotel and we can hear the noise from the room. Cigarette Smell. We booked a non smoking room, however, we can there's a cigarette smell inside the room. Unhelpful Staff. Staff did not initiate or offer any help. We were trying to get a taxi, but no one helps. Also, my girlfriend almost fell off while she was getting on the taxi. (Because the driver started to drive after dropping off passengers at the hotel and did not realize we were trying to get on it; Mostly importantly, two hotel staff aware that we were waiting in line for the taxi but they haven't reached out and offer any help.) Overall: Room size, condition & decor are fairly nice, however, the service is just not up to a Hilton's standard. (I might consider other hotels instead for my future visit)
Wu, hk1 night trip
Good 6.0
Issues with Food and Smell
As a Gold member, I stay at Hilton whenever I can. I was very disappointed with this stay. Two reasons. I had gotten food with my wife. Hers arrived within about 20min, mine didn't arrive for another 30 minutes after that. Obviously it was forgotten about. Then when it came, the steak was cold and raw inside. I was upset and could not eat it. Nothing was done. Not until I talked to the manager, he offered the 15% service removed, which wasn't enough. We had to demand them remove the meal with the cold raw steak. I even showed him a picture. He finally agreed. The other reason I gave this hotel a 3/5 was the bathroom. It smelled like cat pee. We didn't complain about it, because we weren't in that area and didn't feel like moving rooms. But the smell was bad. Because of these two issues I cannot recommend this Hilton. It is the only Hilton I have never recommended.
Jeff, usOther trip
Fair 4.0
Portion of our money was stolen from the safe
Overall hotel experience was good until we found out that the portion of our money was stolen from the safe. We stayed at the hotel for 2 days and put $2,100 and couple HK dollars in the safe right after our arrival. We didn't bother to count the money when we checked out from the hotel since we believed Hilton is one of the most prestigous hotels in the world. We directly went to the airport from the hotel and on our way there my husband counted the money and found out that $300 was stolen and we had $1,800 left (we didn't open the safe nor touched the money during our stay since we had enough yuan to use in Shenzen). The hotel staff/thieves didn't steal all the money cause they knew we could complain right away. In order to avoid suspicion they stole only small portion of the money. Who would think that you can lose money from the safe especially in a hotel like Hilton. We are very dissaponted. Be aware!!!
Anu, usOther trip
Very good 8.0
Great hotel, not so great neighborhood (for now)
Perhaps we just came at the wrong time, the hotel was surrounded by construction sites. It should get better when the construction works are done. There are cafe, fast food restaurant and familymart just around the corner but the mall inside was empty/still being renovated. The nearest subway station is just a few minutes walk away, or you can hire a taxi easily at the hotel entrance. The hotel room is spacious and clean. However, for some reasons, there was smell of cigarette though we stayed at a non-smoking suite. We went to the fitness center and swimming pool, both are adequate and in good condition. Overall we love this hotel and would recommend to friends.
Tomming, hkFamily trip

Hilton Shenzhen Futian

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