Destination
Guests
All properties in Shenzhen, Guangdong, China

Hilton Shenzhen Futian

Luxury hotel with outdoor pool, connected to the convention centre, near Coco Park

  • Free WiFi in the lobby
From
£76

Image gallery

  • Pool
  • Pool
  • Pool
  • Pool
  • Pool
Pool. Image 1 of 89.
1 / 89Pool
7.8.Good.
  • The Hilton futian is a beautiful hotel. The only complaint is very is a lot of…

    Dec 6, 2019

  • Truly appalling hotel and I look forward to never staying here again

    Aug 21, 2019

See all 207 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 320 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre

For families

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)
  • Cookware, dishware and utensils
  • Private bathroom

What’s around

  • In Futian
  • Coco Park - 24-min walk
  • Shenzhen Convention and Exhibition Center - 26-min walk
  • Huanggang Border Crossing - 36-min walk
  • Window of the World - 6.9 mi / 11.1 km
  • Happy Valley - 7.3 mi / 11.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • King Guest Room
  • Twin Guest Room
  • King Deluxe Room
  • King Premier Room
  • King Executive Room
  • Twin Executive Room
  • King One-Bedroom Suite
  • King Deluxe One-Bedroom Suite
  • King Premier One-Bedroom Suite
  • Presidential Suite
  • Twin Accessible Room

Location

  • In Futian
  • Coco Park - 24-min walk
  • Shenzhen Convention and Exhibition Center - 26-min walk

What’s around

Landmarks

  • In Futian
  • Coco Park - 24-min walk
  • Shenzhen Convention and Exhibition Center - 26-min walk
  • Huanggang Border Crossing - 36-min walk
  • Window of the World - 6.9 mi / 11.1 km
  • Happy Valley - 7.3 mi / 11.7 km

Getting around

  • Hong Kong International Airport (HKG) 38-min drive
  • Shenzhen (SZX-Shenzhen Intl.) 23-min drive
  • Hong Kong Lok Ma Chau Station 4-min drive
  • Shenzhen Station 5-min drive
  • Shenzhen North Railway Station 9-min drive
  • Gangxia Station 10-min walk
  • Gangxia North Station 11-min walk
  • Lianhuacun Station 16-min walk

At a glance

Hotel size

  • This hotel has 320 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Steam room
  • Sauna
  • Fitness classes on site

Working away

  • Business centre
  • Number of meeting rooms - 17
  • Conference space
  • Conference space size (feet) - 25834
  • Conference space size (meters) - 2400

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Year Built – 2015
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Down comforter
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay films
  • Cable/satellite TV channels

Stay connected

  • Desk
  • WiFi (surcharge)

Food and drink

  • Cookware, dishware and utensils
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

MIS.U – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

LAN TING – This restaurant specialises in Chinese cuisine. Open daily.

Lobby Lounge – On-site lobby lounge. Open daily.

Small print

Also known as

  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian
  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian Shenzhen
  • Hilton Shenzhen Futian Hotel Shenzhen
  • Hilton Shenzhen Futian Hotel
  • Hilton Shenzhen Futian Shenzhen
  • Hilton Shenzhen Futian Hotel Shenzhen

Optional extras

Late check-out can be arranged for an extra charge

Rollaway beds are available for CNY 385.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

WiFi is available in guestrooms for CNY 40 per day (rates may vary)

Wired Internet access is available in guestrooms for CNY 40 per day (rates may vary)

Policies

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Parking height restrictions apply.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless checkout is available.

Individually wrapped food options are available for breakfast and through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Mandatory fees

Deposit: CNY 800.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Shenzhen Futian does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spaces may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Hero Espresso (5-min walk) and Xinwen Road Eat Street (2.5 mi).
  • On-site recreation at Hilton Shenzhen Futian includes aerobics . Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a sauna.
7.8.Good.
  • 8.0.Very good

    Convenience

    Convenient location, close to MTR

    Kwong, 2 night family trip, Dec 26, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    I love the rain shower. The construction outside and the location are not up to my expectation.

    Stephen, 1 night trip, Dec 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The location Of the hotel on google map was wrong and I was misled that it is very near my office when in fact it was 30 min away. Pls make sure the google maps is accurate

    1 night business trip, Dec 3, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The comfort is fantastic. However, one of my rooms had a problematic sliding door which was unresolvable unless we moved out and the sink leaked during our stay. The latter was promptly repaired but it left a not-so-good feel of the stay.

    Yew Whuay, 5 night family trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    There is a major construction going on outside the hotel. Very confusing for drivers. Plus the noise day and night.

    2 night trip, Nov 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Was ok all and all but when you book a king size bed they give you a queen...

    Tarzan, 1 night romance trip, Oct 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel

    Gustav, 1 night business trip, Sep 17, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Above average

    Staffs are friendly, room of King Deluxe is spacious, clean and comfort. We stayed on Mid-Autumn Festival, two boxes of mooncakes were given. But little bit disappointed with the swimming pool, quite small and not a chill place, also the staff asked us to buy swimming caps there and wear swim caps in the pool.

    1 night romance trip, Sep 13, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Very bad experience not worthy 5-star ranking

    Not so good, no doorman service, no usher at breakfast buffet, very bad design at shower. At rooftop swimming pool, i cannot believe my eyes when I saw a swimming coach is training a number of kids, all parents standing beside the pool and watching. I was like an idiot adult swimming there.

    chloe, 1 night trip with friends, Sep 6, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Please read this review before booking your stay here. I stayed at the Shenzhen Hilton Futian in late August 2019. I have been an HHonors Gold Member since 2012, and I have never had any complaints. Typically upon seeing that I have Gold status, the staff usually goes out of their way to make my stay extra comfortable. That’s why I’ve continued my loyalty with Hilton. However, the same cannot be said of the Shenzhen Hilton Futian. If you are expecting any form of decent customer service, throw that idea out of your head. You won’t find it here. I booked my night through Expedia instead of Hilton.com. I was not expecting to receive HHonor points for my stay, but I was expecting the normal Gold status amenities, mainly access to the executive lounge. After the front desk had agreed to granting me access, I received a call to my room saying because I didn’t book through Hilton.com they don’t recognize my status. I could have chosen to stay at any other hotel in the city but I chose Hilton specifically because I have status there. My problem was not that I was denied my status (policy is policy, I totally get it), but actually what unfolded next. I asked to speak to the general manager, Mrs. Wang. She was not only dismissive, but she was actually condescending and rude. When your job in hospitality is to ensure your guests have a smooth experience, she did the exact opposite. She used a demeaning and sarcastic tone when speaking to me. Simply awful. Avoid this hotel.

    1 night business trip, Aug 23, 2019

    Verified Orbitz guest review

See all 207 reviews