Guests
All properties in Isla Mujeres, Quintana Roo, Mexico

Hotel Sueno Maya

City centre hotel within easy reach of Norte Beach

  • Free WiFi
From
£31

Image gallery

  • Room, 1 Double Bed, Balcony, Ocean View - Guest Room View
  • Room, 1 Double Bed, Balcony, Ocean View - Guest Room View
  • Basic Room, Non Smoking, Kitchenette - City View
  • Basic Room, 1 King Bed, Balcony - City View
  • Room, 1 Double Bed, Balcony, Ocean View - Guest Room View
Room, 1 Double Bed, Balcony, Ocean View - Guest Room View. Image 1 of 114.
1 / 114Room, 1 Double Bed, Balcony, Ocean View - Guest Room View
Av. Fco. I. Madero Lt. 12, Isla Mujeres, 77400, QROO, Mexico
8.6.Fabulous.
  • This is a lovely hotel on a quiet street. My room personally had a beautiful view of the…

    Mar 17, 2021

  • New administration is not good, page where i had always use show me the room with the…

    Jun 16, 2021

See all 66 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Dining options
Convenient
Shopping
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Air conditioning
  • Limited hour front desk
  • Free WiFi

What’s around

  • Heart of Isla Mujeres
  • Norte Beach - 6-min walk
  • Garrafon Natural Reef Park - 15-min walk
  • Dolphin Discovery - 4.5 mi / 7.2 km
  • Punta Sur - 4.5 mi / 7.3 km
  • Mujeres Beach - 6.1 mi / 9.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Economy Room, Kitchenette, Ground Floor
  • Basic Room, 1 Double Bed, Kitchenette
  • Economy Room, 1 Double Bed
  • Basic Room, 1 King Bed, Balcony
  • Basic Room, Non Smoking, Kitchenette
  • Basic Room
  • Family Room, 1 Bedroom, Kitchenette
  • Family Room, Multiple Beds, Non Smoking, Kitchenette
  • Basic Room, 1 Double Bed, Kitchenette
  • Room, 1 Double Bed, Balcony, Ocean View

Location

Av. Fco. I. Madero Lt. 12, Isla Mujeres, 77400, QROO, Mexico
  • Heart of Isla Mujeres
  • Norte Beach - 6-min walk
  • Garrafon Natural Reef Park - 15-min walk

What’s around

Landmarks

  • Heart of Isla Mujeres
  • Norte Beach - 6-min walk
  • Garrafon Natural Reef Park - 15-min walk
  • Dolphin Discovery - 4.5 mi / 7.2 km
  • Punta Sur - 4.5 mi / 7.3 km
  • Mujeres Beach - 6.1 mi / 9.7 km
  • Las Americas Cancun Mall - 10.5 mi / 16.9 km
  • Langosta Beach - 14.3 mi / 23 km
  • Tortuga Beach - 14.7 mi / 23.6 km
  • Cancun Convention Center - 16.7 mi / 26.8 km
  • Forum Beach - 16.8 mi / 27.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 121-min drive

At a glance

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-9 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Services

  • Front desk (limited hours)

Facilities

  • Number of buildings/towers: 1

Accessibility

  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Cookware, dishware and utensils

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya
  • Sueno Maya Isla Mujeres
  • Sueno Maya
  • Hotel Sueno Maya Hotel
  • Hotel Sueno Maya Isla Mujeres
  • Hotel Sueno Maya Hotel Isla Mujeres

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

State tax ID - IVA

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Sueno Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no on-site parking at Hotel Sueno Maya.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - 9 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
  • Yes. Nearby restaurants include Loncheria El Poc Chuc (3-min walk), Q Bravo (3-min walk) and Picus (3-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.3 mi) are both nearby.
  • Recommended spots to visit include Norte Beach (6-min walk) and Garrafon Natural Reef Park (15-min walk), along with Dolphin Discovery (4.5 mi) and Punta Sur (4.5 mi).
8.6.Fabulous.
  • 10.0.Exceptional

    Second stay here. Staff is friendly and helpful. Location is great. Room is clean, hotel well-maintained, nothing fancy but more than adequate and has everything you need including fridge and basic cooking needs. Stayed in room with balcony with view of the ocean which we thoroughly enjoyed. Appreciated amenities such as beach towels on request and purified water in the lobby. Only stayed 3 nights but balcony room was fairly spacious and with all amenities provided in room this would be a great place for an extended stay. Right around the corner from grocery store, convenience store, shopping street and less than 10 minute walk to beach or ferry. Overall great place to stay and would definitely go back!

    Cori, 3 night family trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect spot to stay in Isla Mujeres

    Excellent spot to stay in Isla Mujeres. Would definitely stay again if I was here. The room was comfortable, clean and big, the location is perfect.

    Toni, 2 night trip, Apr 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This property perfectly reflects the spirit of the island. It’s not fancy and has some quirks - but that is what Isla Mujeres is all about! I stayed in room #9 with a king bed and a balcony. The air conditioner worked, they provided house keeping when you asked for it, and it was wonderful to sit on the balcony and watch the world go by. If you are sensitive to sunlight and/or some neighborhood noise, bring a sleep mask and ear plugs, as the sun comes up early and beams in through the window. The property felt safe, and is super close to the grocery store and restaurants, and is an easy walk to the beach.

    5 night trip, Apr 28, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Excellent

    Wifi wasn’t very strong and the dog barking nonstop in the morning were my only complaints. Staff excellent!!!

    Rachel, 1 night trip, Mar 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good

    Nice hotel, friendly staff, fully equipped kitchen, close to Playa Norte.

    Timur, 6 night trip, Mar 3, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Great architecture. Typical upkeep as you see on the island, however a few items were broken like the lights on the balcony. When I arrived I had to ask for the usual set of towels and no water was supplied. I am thankful the hot water was plentiful and the AC worked great. However my friends on the island made it clear I overpaid for this location.

    6 night family trip, Feb 14, 2021

    Verified Expedia guest review

  • 6.0.Good

    Pros: This place is very clean, affordable and the front desk staff and house keepers are very friendly. They also provide beach towels/sunscreen too which is nice. Cons: We stayed in #9 and I believe we picked the noisiest room in the hotel. It has a narrow balcony facing the dead end side street. We could hear everything going on outside late into the night which included the local people who lived next-door and across the street being very loud at night and dogs barking and yelping all night long. The bed and all pillows were very stiff and uncomfortable. All of this combined made it impossible to sleep both nights we stayed there. I would only stay again if I had room on the inside of this hotel and not facing the street and they provide a mattress topper for guests if they plan on keeping the stiff mattresses and pillows.

    Gregory, 2 night trip, Jan 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good place close to beach

    Very nice hotel and very affordable Thr bed was comfy

    Shofali, 1 night trip, Dec 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Quiet and great beds and AC. Little kitchenette was nice. Shower pressure was pretty low. Very great value overall

    7 night trip, Dec 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very comfortable

    Socorro, 6 night family trip, Sep 4, 2020

    Verified Hotels.com guest review

See all 66 reviews