All properties in Nairobi, Nairobi County, Kenya

Palacina The Residence & The Suites

Luxury hotel with outdoor pool, near Yaya Centre

  • Free WiFi and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Indoor Pool
  • Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 43.
1 / 43Outdoor Pool
  • Hotel is comfortable with old fashioned interior. Good service at the reception.…

    Jan 23, 2021

  • Friendly staff, good location close to the state house. Everything was perfect!

    Nov 9, 2019

See all 54 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 28 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Spa services

For families

  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Cookware, dishware and utensils
  • Stovetop
  • Microwave
  • Fridge

What’s around

  • In Kilimani
  • Yaya Centre - 21-minute walk
  • Nairobi Hospital - 30-minute walk
  • Arboretum - 30-minute walk
  • Prestige Plaza - 32-minute walk
  • Uhuru Park - 36-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Palacina Suite
  • Penthouse Suite
  • Palacina 01 Bedroom Residence
  • Executive 01 Bedroom Residence
  • Executive 02 Bedroom Residence
  • Executive 03 Bedroom Residence
  • Penthouse 02 Bedroom Residence
  • 01 Bedroom Residence - Monthly rates
  • 02 Bedroom Residence - Monthly rates
  • 03 Bedroom Residence - Monthly rates
  • Penthouse Residence - Monthly rates
  • Studio Apartment - Monthly Rates
  • Premium Penthouse, 2 Bedrooms
  • Business Studio, 1 Bedroom, Non Smoking

What’s around


  • In Kilimani
  • Yaya Centre - 21-minute walk
  • Nairobi Hospital - 30-minute walk
  • Arboretum - 30-minute walk
  • Prestige Plaza - 32-minute walk
  • Uhuru Park - 36-minute walk
  • Royal Nairobi Golf Club - 36-minute walk
  • Central Park - 39-minute walk
  • Nairobi Gallery - 40-minute walk
  • Teleposta Towers - 42-minute walk
  • Kenya Railway Golf Club - 42-minute walk

Getting around

  • Nairobi (NBO-Jomo Kenyatta Intl.) 22-min drive
  • Nairobi (WIL-Wilson) 19-min drive
  • Syokimau SGR Railway Station 39-min drive
  • Nairobi Station 39-min drive
  • Syokimau Station 40-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 28 rooms


  • Check-in time noon-11:00 PM
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • Free on-site self-parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Pool umbrellas

Working away

  • 24-hour business centre
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English

In the room

Home comforts

  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Number of living rooms

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave
  • Stovetop
  • Cookware, dishware and utensils
  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, facials, body wraps and body scrubs.


Moonflower – This cocktail bar specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Small print

Also known as

  • Palacina Residence Hotel Nairobi
  • Palacina The & The Suites
  • Palacina The Residence & The Suites Hotel
  • Palacina The Residence & The Suites Nairobi
  • Palacina The Residence & The Suites Hotel Nairobi
  • Palacina Residence Hotel
  • Palacina Residence Nairobi
  • Palacina Residence
  • Palacina Residence And Suites
  • Palacina The & The Suites
  • Palacina The Residence & The Suites Hotel
  • Palacina The Residence & The Suites Nairobi
  • Palacina The Residence & The Suites Hotel Nairobi

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 50.00 per vehicle (one-way)

Local area shuttle service is offered for an extra charge


This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Palacina The Residence & The Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from noon - 11:00 PM. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
  • Yes, Moonflower offers international cuisine. Nearby restaurants include Roadhouse Grill (4-min walk), Cedars Restaurant (10-min walk) and Urban Coffee (11-min walk).
  • Yes, an airport shuttle is available. The charge is USD 50.00 per vehicle one-way.
  • Palacina The Residence & The Suites has an outdoor pool and a 24-hour fitness centre, as well as spa services and a garden.
  • 10.0.Exceptional


    What a wonderful hotel and experience!! The Palacina is located on a quiet street in the Lavington area of Nairobi. The staff was very helpful every time we interacted with them. There was a problem accessing Netflix and Samuel spent some time with us to fix it, including calling the IT person who was off duty. The food was wonderful - a filling breakfast each day with great service by Lydia. Dinner was equally as good. And the suite we had was more than amazing! The bathroom was huge, the king bed so comfortable that we want to buy it for ourselves, the living room felt like home and the balcony truly made it feel that way. This was a wonderful hotel to stay in for our 4 nights. We will certainly return there next time in Nairobi.

    Debby, 4 night trip with friends, Apr 19, 2021

    Verified guest review

  • 10.0.Exceptional

    Nairobi Gem

    Beautiful hotel, good food, great staff

    claire, 7 night business trip, Apr 1, 2021

    Verified guest review

  • 10.0.Exceptional

    Fantastic experience

    We had an amazing stay and we have to commend esp Gilbert from the reception for his professional and customer orientated way of handling things. Got a fantastic upgrade to the "apartment suit" with jacuzzi etc. as our initially booked room was already taken. The highlight of the stay was the indoor swimming pool: heated and 18m length.

    Kay, 5 night trip, Mar 31, 2021

    Verified guest review

  • 10.0.Exceptional

    Serene environment. Quiet part of town. Excellent service

    3 night trip, Jan 27, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Horrendous, Nightmare... Stay anywhere else

    An absolute nightmare. I booked this hotel in the hopes that I would have an unforgettable Christmas. It did turn out to be an unforgettable Christmas but in the worst possible way. Customer service was non existent and the hotel had a dark vibe to it. Oh and did I mention that the customer service was horrible, it really was the worst. I am usually a low maintenance type of guy and can get by with the worst service but this was unbearable. So much so that I had to check out early morning and move to a different hotel. Caveat emptor .. Steer clear.. You have been warned.

    Michael, 1 night trip, Dec 24, 2020

    Verified guest review

  • 10.0.Exceptional

    Beautiful oasis in the city

    An oasis inside an otherwise busy city. The value for dollar is great, the property is beautiful, the service exceptional, the food was great and it was a great property in the city to feel completely away from business and felt very safe. Still it was possible to walk to restaurants and in the day felt safe to do so. The room was generous in size and comfort, and monkeys visited us on our balcony.

    Kyla, 2 night family trip, Nov 17, 2020

    Verified guest review

  • 6.0.Good

    The pictures misrepresented the property. The exterior colors are not the same and where I had access did not look as good as the advertised pictures

    3 night romance trip, Dec 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional


    2 night family trip, Dec 12, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Bedding was exquisite. Breakfast was amazing and the chef was so kind and accomodating. Loved the complimentary coffees (made to our likings) any time of the day. Also... the lap pool was beautiful and temperature was perfect! We were excited to watch DVDs (it was very rainy during our stay) ...and we had to wait 24 hours for the cable to be installed. Also, at a pool visit we wanted to go in the sauna but we ended up waiting 45 minutes for someone to show up and turn it on...

    Teresa, 2 night romance trip, Nov 30, 2019

    Verified Expedia guest review

  • 4.0.Fair

    great staff, not so great concept as executed

    Staff were lovely, but this hotel really feels like Ikea and is quite overpriced for what it is and where it is. Meals were outrageously overpriced as well. In terms of comfort, and the Ikea feel, perhaps it was just in the "newer" (2014?) building where I stayed, but layout of the building access, and the room/flat itself, were quite odd and awkward. Wifi does not work in the bedroom at all; only in the rather detached kitchen of flat, which of course I hardly used. Lack of lift would also be problematic for less mobile/older travellers. The room was also quite stuffy and hot, even without heating, and even when quite cold outside. No A/C or fan, but a fan was provided when requested. Still, it seems that better cooling and circulation would be important. Again, though, staff were just excellent and none of these flaws were any fault of theirs at all.

    Ryan, 3 night trip, Nov 26, 2019

    Verified guest review

See all 54 reviews