10/10 Exceptional
28 Aug 2023
eoin
eoin, 1-night trip
Verified Hotels.com guest review
Palacina The Residence & The Suites
Luxury hotel in Kilimani with outdoor pool and indoor pool
VIP Access
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Palacina The Residence & The Suites
Photo gallery for Palacina The Residence & The Suites
Overview of Palacina The Residence & The Suites
9.2 out of 10 Superb
9.2/10 Superb
Property highlights
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Palacina Court, Kitale Lane, Off Dennis Pritt Road, Nairobi, 00100
Main amenities
- Daily housekeeping
- Restaurants and bar/lounge
- Indoor pool and outdoor pool
- 24-hour fitness centre
- Steam room
- Room service
- Spa services
- Massage/treatment rooms
- Babysitting
- 24-hour business centre
- 3 meeting rooms
- Airport shuttle
For families
- Babysitting (surcharge)
- Cookware, dishware and utensils
- Private bathroom
- Separate bath and shower
- Living room
- Premium TV channels
Room options
View all photos for Palacina Suite
Palacina Suite
View all photos for Penthouse Suite
Penthouse Suite
View all photos for Palacina 01 Bedroom Residence
Palacina 01 Bedroom Residence
View all photos for Executive 01 Bedroom Residence
Executive 01 Bedroom Residence
View all photos for Executive 02 Bedroom Residence
Executive 02 Bedroom Residence
View all photos for Executive 03 Bedroom Residence
Executive 03 Bedroom Residence
View all photos for Business Studio, 1 Bedroom, Non Smoking
Business Studio, 1 Bedroom, Non Smoking
View all photos for Penthouse 02 Bedroom Residence
Penthouse 02 Bedroom Residence
About this area
What's nearby
- In Kilimani
- Yaya Centre - 2 min drive
- Kenyatta International Convention Centre - 5 min drive
- The Sarit Centre - 6 min drive
- Nairobi National Park - 13 min drive
- Village Market - 14 min drive
- United Nations Office at Nairobi - 14 min drive
- Thika Road Mall - 16 min drive
Getting around
Restaurants
- G Pot - 16 min walk
- Kwetu Cafe - 14 min walk
- Artcaffe-Kileleshwa - 14 min walk
- New Haven Restaurant - 11 min walk
- Roadhouse Grill - 5 min walk
About this property
Palacina The Residence & The Suites
Languages
English, Swahili
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Hotel size
- 28 rooms
Arriving/Leaving
- Check-in time from noon until 11:00 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 10:00 AM
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free on-site self-parking
Transfers
- Airport shuttle on request (available 24 hours a day)*
Off-site
- Area shuttle*
Other information
- Designated smoking area (fines apply)
Property amenities
Food and drink
- Restaurant
- Bar/lounge
- Coffee/tea in a common area
- Free daily reception
- Room service (limited hours)
- Snack bar/deli
Travelling with children
- Babysitting (surcharge)
- Children's menu
What to do
- Wildlife drive nearby
Working away
- 24-hour business centre
- 3 meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Pool loungers
- Pool umbrellas
Facilities
- Safe-deposit box at front desk
- Garden
- Terrace
- 24-hour fitness centre
- An outdoor pool
- An indoor pool
- Spa services
- Massage/treatment rooms
- Steam room
- At least 80% of food locally sourced
- At least 80% organic food
- Locally owned and organised tours and activities
- At least 80% of lighting from LEDs
- Comprehensive recycling policy
- No plastic soft drinks bottles
- No plastic drinking straws
- No plastic water bottles
- Reusable cups only
- Reusable tableware only
Room amenities
Be entertained
- Flat-screen television
- Premium satellite channels
Home comfort
- Portable fan
- Minibar
- Wet bar
- Coffee/tea maker
- Electric kettle
- Iron/ironing board
Sleep well
- Soundproofed rooms
- Premium bedding
What to enjoy
- Individually furnished and decorated
- Separate living room
Freshen up
- Private bathroom
- Separate bath and shower
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi and wired Internet
Food and drink
- Fridge
- Microwave
- Stovetop
- Free bottled water
- Cookware, dishes and utensils
More
- Daily housekeeping
- In-room safe (laptop compatible)
- LED light bulbs
- Water-efficient toilets only
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, Swedish massages, facials and body wraps.
Dining
Palacina Bistro – This bistro specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: USD 0 per person, per night
Optional extras
- Airport shuttle service is offered for an extra charge of USD 50.00 per vehicle (one-way)
- Local area shuttle service is offered for an extra charge
Children & extra beds
- Babysitting is available for an extra charge
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in is available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Also known as
Palacina Residence Hotel Nairobi
Palacina Residence Hotel
Palacina Residence Nairobi
Palacina Residence
Palacina Residence And Suites
Palacina The Residence The Suites
Palacina The & The Suites
Palacina The Residence & The Suites Hotel
Palacina The Residence & The Suites Nairobi
Palacina The Residence & The Suites Hotel Nairobi
Frequently asked questions
Reviews
9.2
Superb
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
23 Aug 2023
Karen
Karen, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
31 Jul 2023
Julie
Julie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Jun 2023
Kay
Kay, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Jun 2023
Christina
Verified Expedia guest review
10/10 Exceptional
9 Jun 2023
Jenna A
Jenna A, 2-night trip
Verified Hotels.com guest review
8/10 Very good
29 May 2023
Erik
Erik, 2-night trip
Verified Expedia guest review
2/10 Poor
27 May 2023
Ranaf
Ranaf, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 May 2023
Denise
Denise, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 May 2023
Ademayowa
Ademayowa, 1-night trip
Verified Expedia guest review
General property information
Breakfast | Available |
|---|---|
Parking | Free |
Airport Transfer |