Guests
All properties in Susanville (and vicinity), California, United States of America

Surestay Plus Hotel by Best Western Susanville

No-frills Susanville hotel with restaurant

  • Free full breakfast, free WiFi in the lobby and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Suite, 1 King Bed, Non Smoking, Jetted Tub - Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 38.
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2785 Main Street, 2785, Susanville (and vicinity), 96130-4741, CA, United States of America
8.0.Very good.
  • The room was large and comfortable. Quiet, clean, and a great breakfast

    Jul 13, 2021

  • There was only one clerk doing everything. She was very helpful and nice. Checking people…

    Jul 5, 2021

See all 250 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Convenient
Quiet
Dining options
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 82 smoke-free guestrooms
  • Restaurants
  • 1 outdoor pool
  • Business centre
  • Airport shuttle
  • Terrace

For families

  • Free cots/infant beds
  • Microwave
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Lassen County Fairgrounds - 8-minute walk
  • Lassen County Chamber of Commerce - 25-minute walk
  • Lassen Historical Museum - 25-minute walk
  • Roop's Fort - 28-minute walk
  • Diamond Mountain Casino - 42-minute walk
  • Susanville Ranch Park - 2.5 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Queen Beds, Accessible, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Jetted Tub
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Suite, 2 Queen Beds, Accessible, Bathtub
  • Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Location

2785 Main Street, 2785, Susanville (and vicinity), 96130-4741, CA, United States of America
  • Lassen County Fairgrounds - 8-minute walk
  • Lassen County Chamber of Commerce - 25-minute walk
  • Lassen Historical Museum - 25-minute walk

What’s around

Landmarks

  • Lassen County Fairgrounds - 8-minute walk
  • Lassen County Chamber of Commerce - 25-minute walk
  • Lassen Historical Museum - 25-minute walk
  • Roop's Fort - 28-minute walk
  • Diamond Mountain Casino - 42-minute walk
  • Susanville Ranch Park - 2.5 mi / 4.1 km
  • Banner Lassen Medical Center - 2.8 mi / 4.5 km
  • Cascade Range - 6 mi / 9.6 km
  • Diamond Mountain Golf Club - 6.9 mi / 11.2 km
  • Westwood Museum - 23.4 mi / 37.6 km
  • Lake Almanor - 31.8 mi / 51.1 km

Getting around

  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 82 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 80 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Transfers

  • Airport shuttle (available on request)*

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant

Things to do

  • Number of outdoor pools - 1
  • Outdoor seasonal pool
  • Free use of nearby fitness centre
  • Yoga classes/instruction on site
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Business centre
  • Conference space
  • Computer station

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • Terrace

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Braille signage
  • Closed captioned TV
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Access via exterior corridors

Special features

Dining

Lumberjacks – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Small print

Also known as

  • Best Western Trailside Inn Susanville
  • SureStay Best Susanville
  • Surestay Plus By Susanville
  • Surestay Plus Hotel by Best Western Susanville Hotel
  • Surestay Plus Hotel by Best Western Susanville Susanville
  • Surestay Plus Hotel by Best Western Susanville Hotel Susanville
  • SureStay Plus Hotel Best Western Susanville
  • Surestay Plus By Susanville
  • Surestay Plus Hotel by Best Western Susanville Hotel
  • Surestay Plus Hotel by Best Western Susanville Susanville
  • Surestay Plus Hotel by Best Western Susanville Hotel Susanville
  • Best Western Trailside Susanville
  • Best Western Trailside
  • Best Western Trailside Hotel
  • Susanville Best Western
  • Best Western Susanville
  • SureStay Plus Best Western Susanville
  • SureStay Plus Best Western

Optional extras

Late check-out can be arranged for an extra charge of USD 15.00

Pets are allowed for an extra charge of USD 20.00 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for an extra charge

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

The seasonal pool is open from May until September.

This property does not have lifts.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: USD 75.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Surestay Plus Hotel by Best Western Susanville does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
  • Yes, there's an outdoor pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 36 kg per pet. There's a charge of USD 20.00 per pet, per day, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 2:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 15.00 (subject to availability). Contactless social distancing and check-out are available.
  • Yes, Lumberjacks offers American cuisine. Nearby restaurants include Jack in the Box (3-min walk), Panda Express (3-min walk) and Kopper Kettle Cafe (4-min walk).
  • Yes, an airport shuttle is available.
  • No, this hotel doesn't have a casino, but Diamond Mountain Casino (4-min drive) is nearby.
  • Have fun with nearby activities such as hiking and mountain biking. Additional recreation on-site includes yoga. Surestay Plus Hotel by Best Western Susanville also has a seasonal outdoor pool.
8.0.Very good.
  • 10.0.Exceptional

    I recommend

    Great place for the price Friendly staff

    Michael, 1 night trip, Jun 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This hotel was way better then the reviews I read. Free breakfast at lumberjack also. Beds were great. Huge room and comfortable. I will be staying here again.

    KATHLEEN, 1 night family trip, Jun 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hospitality

    We were on a motorcycle trip. The property went out of their way to find us a first floor room. Great property. We will return.

    Lauren, 1 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    The room was spacious and clean. However, the AC was very noisy, kept us awake all nigh, the WIFI did not work, we called the front desk, they did not do anything about it.

    1 night family trip, Jun 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel was just fine. The area that surrounded the hotel was struggling. It fit our needs fine for what we were looking for

    Mark, 1 night trip with friends, Jun 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Stay clear of this BW

    We checked in early (2:30 PM) and were told our room would not be available for a couple of hours. I told the employee it wasn't a problem and we would return. We returned shortly after 7:00 PM to find the room had not be touched. Checked back with the office and was told it should be cleaned in 20 minutes. We went to dinner and came back and it still wasn't cleaned. It was finally done at 9:40 PM. The bed looked thrown together with all the linens rumpled.The toilet bowl still had urine on the rim and my husband found half a bottle of Pepto Bismal in the nightstand. The grounds needed some TLC and the ice and vending machine room was disgusting. Trash and very dirty. We are fans of Best Western but would not recommend this BW to anyone.

    Raymond L, 1 night trip, Jun 12, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Comfortable with no WiFi

    The staff is very friendly and courteous. The rooms are clean and comfortable. Facility is well located. Coffee selection in the lobby is very good. The negative about this place is that their WiFi never worked. I tried for two days and it was always giving the message that “No Internet”. Do not stay in this hotel if your stay needs internet.

    Editha, 1 night trip, Jun 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice, friendly, clean place to stay.

    1 night trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    This was a great stop driving through town. The rooms were large. It was very noisy in the morning when everyone was leaving.

    Rachel, 1 night family trip, May 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and staff!

    One of the cleanest and most attractive rooms I have stayed in. Awesome staff and great location! Really liked the included breakfast at Lumberjacks.

    Stefan, 1 night trip with friends, May 10, 2021

    Verified Hotels.com guest review

See all 250 reviews