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Princess Family Club Riviera - All Inclusive

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
On the beach, white sand, sun-loungers, beach umbrellas
12 outdoor pools
12 outdoor pools
12 outdoor pools

Overview of Princess Family Club Riviera - All Inclusive

Princess Family Club Riviera - All Inclusive

4.5 star property
Beachfront resort in Playa del Carmen with spa, beach bar

7.8/10 Good

472 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Bathtub
Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 20 min drive
  • Quinta Avenida - 25 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 29 min drive
  • Playa del Carmen Maritime Terminal - 34 min drive
  • Maroma Beach - 26 min drive
  • Playacar Golf Club - 38 min drive
  • Xplor Theme Park - 35 min drive
  • Xcaret Eco Theme Park - 38 min drive
  • Ferry to Cozumel - 43 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.4 km

Restaurants

  • Arezzo - 15 min walk
  • La Brasserie - 19 min walk
  • Koh Thai - 20 min walk
  • Coco's Cabanas - 7 min drive
  • Fonda Argentina - 9 min drive

About this property

Princess Family Club Riviera - All Inclusive

At Princess Family Club Riviera - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus scuba-diving is nearby. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving international cuisine, Buffet Family Club is one of 12 restaurants and 3 poolside bars. Other highlights at this luxurious resort include 20 bars/lounges, a nightclub and a free kid's club. Fellow travellers like the pool and helpful staff.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 144 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (27254 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 12 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • 6 outdoor tennis courts
  • Water slide

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted bath
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Buffet Family Club – This buffet restaurant specialises in international cuisine.
Verde – This buffet restaurant specialises in international cuisine. Open daily.
Naranja – This buffet restaurant specialises in international cuisine. Open daily.
Mama Mía – This theme restaurant specialises in Italian cuisine. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Club Riviera
Family Club Grand Riviera Princess
Princess Family Club Riviera All Inclusive
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera - All Inclusive Resort
Princess Family Club Riviera - All Inclusive Playa del Carmen

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive offer free cancellation for a full refund?
Yes, Princess Family Club Riviera - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Princess Family Club Riviera - All Inclusive?
As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 4 Dec 2022 start from £180, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Princess Family Club Riviera - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Princess Family Club Riviera - All Inclusive?
Yes, there are 12 outdoor pools and a children's pool.
Are pets allowed at Princess Family Club Riviera - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Princess Family Club Riviera - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Princess Family Club Riviera - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Princess Family Club Riviera - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 12 outdoor swimming pools. Princess Family Club Riviera - All Inclusive also has 3 poolside bars, 20 bars and a nightclub, as well as a Turkish bath, spa services and an arcade.
Are there restaurants at or near Princess Family Club Riviera - All Inclusive?
Yes, there are 12 on-site restaurants, featuring international cuisine. Nearby restaurants include Los Murales (2.2 mi), Fonda Argentina (3.5 mi) and Casa del Lago (3.6 mi).
Does Princess Family Club Riviera - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Princess Family Club Riviera - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Princess Family Club Riviera - All Inclusive like?
Princess Family Club Riviera - All Inclusive is located a short 13-minute walk from Playa Xcalacoco.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.0/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

ROOM 31245 there is ants plage :(
Sebastian, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

I do not recomended this place, the staff were reused the food at breadfast from the night before.
Yoselin, 5-night family trip
Verified Expedia guest review

2/10 Poor

I had the worse experience here it was myself alone with my daughter and we had no support the room was dirty i had old blood on my curtains(what appeared to be blood) i asked for a different room and they refused. They failed to inform me that the electricity does not operate without a card which they did not let me know. The food was TERRIBLE TERRIBLE TERRIBLE AND I cried the entire time there i felt completely lost i communist sed with countless staff and though all were not rude majority were.
Brittany, 3-night family trip
Verified Expedia guest review

6/10 Good

Jesssica, 6-night trip
Verified Expedia guest review

2/10 Poor

Stay here only if u like cold over cooked food and to eat the same thing every day
Renata, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Wifi is horrible and borderline non existent
Sean, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent place
Carlos, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Very lovely, staffs are super helpful and friendly
BRANDON, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful service. My children enjoyed the Kids club and pirate buffet. The grounds do a great job in nightly entertainment.
Oscar Alejandro, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

Antony, 8-night trip
Verified Expedia guest review