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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Grand Residences All Inclusive

5-star5 stars
Great for familiesThis property has good facilities for families.
Blvd. El Cid, Unidad 28 Lote 1-01, Manzana 20 Supermanzana 3, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with spa, beach bar
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,331 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Incredible staff, service, food. absolute luxury cannot fault it.Oct 28, 2017
  • We liked that there were not so many rooms that you got lost as a number or just another…May 24, 2019

Grand Residences All Inclusive

from £371
  • Junior Suite Ocean View Kids Eat and Stay Free
  • Junior Suite with Jacuzzi Kids Eat and Stay Free
  • Master Suite Ocean View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Junior Suite Resort View Kids Stay and Eat Free
  • Master Suite Resort View
  • Two Bedroom Resort View
  • Three Bedroom Resort View
  • Double Room Single Use
  • Double Room Single Use

What’s around Grand Residences All Inclusive

Landmarks

  • On the beach
  • Ojo de Agua Beach (36-minute walk)
  • Artisans Market (42-minute walk)
  • San Jose Catholic Parish (42-minute walk)
  • Puerto Morelos Town Square (42-minute walk)
  • Puerto Morelos Reef (43-minute walk)
  • Sanctuary of Hope and Time Capsule - 5 mi / 8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.2 mi / 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 30-min drive
  • Free airport shuttle

At a glance

Key facts

Size

  • 144 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements. Guests staying through a Saturday night may be required to move rooms with hotel assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details. Please contact the office using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 25

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Ecotours nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • 24-hour business centre
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • One meeting room
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 7
  • Year Built – 2013
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch LED TV
  • Pay films
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Cookware, dishware and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkelling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment
  • On-site entertainment and activities

Other inclusions
  • Round-trip airport transfers

Not included
  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorised water sports
  • Snorkelling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar – This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar – This beach bar only serves lunch. Open daily.

Pool Bar – This bar is located on the beach. Open daily.

Flor de Canela – This restaurant specialises in Mexican cuisine. Open daily.

Grand Residences All Inclusive’s small print

Also known as

  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive
  • Grand Residences Puerto Morelos
  • Grand Residences All Inclusive
  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive All-inclusive property

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: USD 200.00 per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.6 From 460 reviews

Very good 8.0
Definitely recommend. More geared toward adults.
The resort was beautiful. The room was beautiful. The service was top-notch. The food was great. The pool was perfect. The only issue we would say we had was that reservations were nearly impossible to make due to the time-share people having first dibs. We ended up having to reserve dinner for 8:30 or later and with the 3 kids in our family and 2 kids in the family that came with us...it was very difficult to have a nice meal because they were tired and crabby and hungry by that point. We decided to have room service brought up one night to escape the late time option we had and it took 2 hours for room service and it all showed up cold. Other than those little issues...we absolutely loved our time there.
Nichole, usFamily trip
Exceptional 10.0
Wonderful vacation
Wonderful spring break vacation! We enjoyed the beach and the pool everyday. The kids enjoyed the kids club. The rooms are spacious, clean, and well-equipped with more amenities than you know what to do with. Minor annoyances during the trip (which do not impact my overall impression): 1. The TV volume was difficult to control (would only change with the Apple TV remote and not with the TV remote) 2. Make sure you specify on your receipts that your tips are in MX or USD. Otherwise, the staff may presume one or the other. Thankfully, the front desk personnel on check out were very understanding and corrected the errors. 3. Make all your dinner reservations before you arrive. If you don't, you make be stuck with late dinner reservations (which is difficult if you have small children). Again, overall, I give the resort 10/10 review and will definitely be back at some point.
usFamily trip
Exceptional 10.0
Amazing Trip with 2 Little Ones
We had a such amazing time. The property was beautiful, immaculately kept and the staff was so nice. Our kids (2/4) were catered to and every request I made was answered without a problem. The kids club was great for my 4 yr old to wind down in. The family pool is perfect for small kids and we never felt crowded. The food was delicious and always interesting, fresh and abundant. We can't wait to go back in 2020!
Phyllis, us7 night family trip
Exceptional 10.0
Wonderful stay
We loved our stay!!! I just wanted to say the staff at the kids-club made a huge difference for our lovely stay. Teresa, Jitzel, Mariela were WONDERFUL with my 4yr old daughter that she enjoyed hours of activities there, and able to give my husband and I plenty of time to relax on the beach with books and drinks on our hand. We never go back twice to the same resort, but might do it next time around because of these wonderful lovely ladies.
Emilka, us5 night family trip

Grand Residences All Inclusive

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