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All properties in Newcastle-upon-Tyne, England, United Kingdom

Crowne Plaza Newcastle - Stephenson Quarter

4-star hotel with spa, near Castle Keep

  • Free WiFi
From
£82

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Hawthorne Square, Forth Street, Newcastle-upon-Tyne, NE1 3SA, England, United Kingdom
8.8.Fabulous.
  • The hotel and it's staff were lovely. Impressed with both and will return.

    Sep 21, 2021

  • Staff were pleasant throughout stay. Room was good however room service menu was very…

    Sep 19, 2021

See all 518 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and Intertek Cristal (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Quiet
Dining options
Easy parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 251 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace

What’s around

  • Castle Keep - 7-min walk
  • Chinatown - 11-min walk
  • Sage Gateshead - 15-min walk
  • Tyne Bridge - 15-min walk
  • St. James' Park - 16-min walk
  • Eldon Square Shopping Centre - 16-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 Queen Bed
  • Deluxe Room, 1 Queen Bed with Sofa bed
  • Deluxe Room, 2 Double Beds
  • Deluxe Room
  • Superior Room, 1 King Bed
  • Deluxe Room, 1 King Bed with Sofa bed
  • Executive Suite
  • Room, Accessible (Roll Shower)
  • Junior Suite, 1 King Bed
  • Club Room, 1 King Bed
  • Club Room, 1 Queen Bed
  • Club Room, 2 Double Beds

What’s around

Landmarks

  • Castle Keep - 7-min walk
  • Chinatown - 11-min walk
  • Sage Gateshead - 15-min walk
  • Tyne Bridge - 15-min walk
  • St. James' Park - 16-min walk
  • Eldon Square Shopping Centre - 16-min walk
  • Quayside - 18-min walk
  • Gateshead Millennium Bridge - 19-min walk
  • BALTIC Centre for Contemporary Art - 20-min walk

Getting around

  • Newcastle (NCL-Newcastle Intl.) 17-min drive
  • Newcastle Central Station 9-min walk
  • Manors Station 17-min walk
  • Dunston Station 4-min drive
map
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Hawthorne Square, Forth Street, Newcastle-upon-Tyne, NE1 3SA, England, United Kingdom

At a glance

Hotel size

  • This hotel has 251 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19 restrictions, access to the steam room is not available until further notice.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Off-site parking nearby (GBP 12 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing on site
  • Spa tub
  • Steam room

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3003
  • Conference space size (meters) - 279
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2015
  • Lift
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Pay films
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Hawthorn Restaurant – This restaurant only serves breakfast.

The Gin Bar – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 16.95 for adults and GBP 8.45 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

ParkingPay at property

  • Parking is available nearby and costs GBP 12 per night

Pool, spa & gym (if applicable)Pay at property

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle - Stephenson Quarter Hotel
  • Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle - Stephenson Quarter Hotel
  • Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Crowne Plaza Newcastle - Stephenson Quarter does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant, Hawthorn Restaurant. Nearby restaurants include The Telegraph (3-min walk), Mantra (3-min walk) and A Taste Of Persia (5-min walk).
  • Crowne Plaza Newcastle - Stephenson Quarter has a spa and an indoor pool, as well as a steam room.
8.8.Fabulous.
  • 8.0.Very good

    Good hotel in a central location

    Very nice hotel, I feel they could do with some more staff as had to wait at reception every time I needed something, comfortable room with everything I required and a good breakfast too. I will stay again.

    KUMHO, 1 night business trip, Sep 15, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    No toilet rolls or soap!

    When i entered the room i noticed there were no toilet rolls. After they brought some up, i noticed there waas also no hand soap. I complained to the manager, and a guy brought up body wash dor me to use sayig there was NO hand soap in the entire hotel. I found this incredulous and a ridiculous situation to be in.

    2 night business trip, Sep 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The room needs much brighter lighting. The dim lights make reading difficult and with one window and dark curtains unnecessarily along the wall, the overall impression is very dark. The toilet roll holder needs fixing properly so the rolls don't fall off. Please make your restaurant menus visible outside the bar and restaurant. The qr code led us only to a limited room serving menu or direct to table booking without seeing the menu so we didn't bother with yours restaurants in the end.

    2 night trip, Sep 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Friday night stay in Newcastle

    Lovely hotel, well located. Although overall we had a good experience, check in took a long time (we arrived at 9.15pm). When we got to our room, the bed had not been made and the pillows were on the floor. The hotel moved us to another room within 10 minutes, which was fine. Very busy at breakfast (9am Saturday) - a second toaster would be ideal. Good selection of breakfast options. Were given free overnight parking as an apology for the room being unprepared

    David, 1 night trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My Newcastle Weekend

    Had a fantastic stay, the food was great, especially the breakfast & how it was set out. The staff were very kind & helpful. Will definitely recommend this place to stay & will come back again

    Mark, 3 night trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    recent stay 31-aug-2nd sept

    hotel very clean. staff very friendly, breakfast excellent ,although near to the railway station and a police station was very quiet in the late evening ,although we were there on week days .

    John, 2 night family trip, Aug 31, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    delayed checking in as room was not ready, no soap in bathrooms. Staff were friendly and helpful

    Samantha, 1 night family trip, Aug 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    A great stay. Maybe some staffing issues.

    Rather upset when first arrived as the bed for my teenager wasn’t made up. Had to nag until eventually at 11pm the night Porter came and did this. Wasn’t really the ideal welcome. The room was lovely, clean and modern. We had tea/coffee making facilities but unfortunately not well stocked and was never restocked during our four night stay so we bought our own as wanted a cuppa after a busy day and first thing in the morning. We didn’t opt for breakfast as we didn’t want a huge feed and at £16.95 per head it wasn’t worth it. In summary the hotel was great but perhaps a tad understaffed due to some lack of services.

    Peter, 4 night family trip, Aug 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent services, exceptional facilities!

    Brilliant customer service from all staff, tried their best and managed to get us booked in early! All very polite. The facilities were exceptional, clean and maintained. Pool, steam room and spa were an excellent addition to a normal stay and the gym was well equipped! Room was awesome. We will return again!

    David, 1 night trip, Aug 24, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Think again if you want to book

    No cleaning in room, no fresh towels, shampoo or toilet rolls, had to ask 3 times and then just took from housekeeping trolley in corridor in the end. No sanitiser by lifts with people pressing buttons, no sanitiser by buffet breakfast, squeezed in next to peoples tables at breakfast time. If we are in COVID times and they don’t want to enter guest bedrooms, how come we can be squeezed together at breakfast time and do buffet breakfast? I feel it’s an excuse by hotel.

    Fiona, 3 night family trip, Aug 22, 2021

    Verified Hotels.com guest review

See all 518 reviews