Choose dates to view prices

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Lounge
Indoor pool
Indoor pool
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

4.0 star property
4-star hotel with spa, near Castle Keep

8.8/10 Fabulous

1,025 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is £67
Price available on 19/2/2023
Map
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England, NE1 3SA

Room options

About this area

What's nearby

  • Quayside - 5 min drive
  • St. James' Park - 7 min drive

Getting around

  • Newcastle (NCL-Newcastle Intl.) - 16 min drive
  • Heworth Station - 6 min drive
  • Newcastle Central Station - 7 min walk
  • Manors Station - 17 min walk
  • Central Station - 6 min walk

Restaurants

  • The Telegraph - 3 min walk
  • Chillipepper - 3 min walk
  • Mantra - 4 min walk
  • Deli Central - 4 min walk
  • Revolution - 6 min walk

About this property

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Located near a train station, Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel is a great choice for a stay in Newcastle-upon-Tyne. You can visit the spa to indulge in deep-tissue massages, body wraps or manicures and pedicures, and Hawthorn Restaurant serves breakfast. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers love the helpful staff and bar. Public transportation is close by: Central Station is only 6 minutes on foot.

Languages

Arabic, Dutch, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
  • Due to COVID-19 restrictions, access to the steam room is not available until further notice.
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Off-site parking nearby (GBP 12 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:30 AM–11 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

What to do

  • Golfing

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (3003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • Terrace
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Hawthorn Restaurant – This restaurant only serves breakfast.
The Gin Bar – This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 16.95 for adults and GBP 8.45 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking is available nearby and costs GBP 12 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p>

Also known as

Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Hotel

Frequently asked questions

Does Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel on 19 Feb 2023 start from £67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (2-min walk) is nearby.
What is there to do at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel and nearby?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel has a spa and an indoor pool, as well as a steam room.
Are there restaurants at or near Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, there's an on-site restaurant, Hawthorn Restaurant. Nearby restaurants include The Telegraph (3-min walk), Chillipepper (3-min walk) and Mantra (4-min walk).
What's the area around Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel like?
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel is a short 6-minute walk from Central Station and 12 minutes' walk from Utilita Arena Newcastle. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Golden Anniversary
Selected this Hotel as we were celebrating our Golden Anniversary. Apart from a hiccup in the cleaning schedule, ( Thanks to Andrew, once he received the communication), the matter was dealt with quickly and efficiently. All of the staff were brilliant and so friendly. We have booked again in April for a double Birthday!
John, 3-night trip
Verified Hotels.com guest review

4/10 Fair

upset by the service
nice hotel but so utterly fed up that i left something in the room ( my fault, I know), but I phoned the hotel the next day to arrange to collect the item to be told that it hasn’t been found. I know absolutely beyond any doubt whatsoever that I left it there and feel really disappointed that the hotel has made no effort to re return the item to me. I called this morning and was promised to call back but didn’t get one and I called again and to be told that the item could not be found. It’s ridiculous as I can visualise where I left it and my travelling companion remembers as well. It just feels like a poor service and after-care.
Lauren, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

June, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay
Was such a lovely, luxurious stay.
Eden, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Margaret, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Julie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Gillian, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome, will book again !!
Great for family trips. Very accessible parking just next to it. amazing staff, polite service and great breakfast.
Gaurav, 1-night family trip
Verified Hotels.com guest review