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Mato Grosso Palace Hotel

Property class: 3
Cuiabá hotel with restaurant and bar/lounge

Choose dates to view prices

In the heart of Central North, Mato Grosso Palace Hotel offers a warm welcome with a free breakfast buffet and Regional cuisine at Alavanca de Ouro. Stay connected with in-room WiFi, keep active at the 24-hour gym, or browse gifts in the lobby shop. Previous guests rave about their stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • Room service
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area

For families (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is £44
includes taxes & fees
6 Sept - 7 Sept

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Executive Triple Room

A hotel room with two single beds, a desk, and a chair.

Executive Triple Room

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room

A hotel room with two beds, a desk, a chair, a nightstand, and a framed picture on the wall.

Superior Single Room

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, bedside tables, a desk, and a chair.

Superior Double Room

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, desk, laptop workspace, blackout curtains

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Connecting Rooms

A hotel room with a bed, bedside tables, a desk, a chair, an air conditioner, and a window with curtains.

Family Room, Connecting Rooms

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with two single beds, a large bed, a painting on the wall, and a window with curtains.

Executive Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

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About the area

Map
Rua Joaquim Murtinho, 170, Cuiabá, MT, 78005-290

What's nearby

  • Cine Teatro Cuiaba - 1 min walk - 0.0 km
  • Historical Museum of Mato Grosso - 2 min walk - 0.2 km
  • Bom Jesus de Cuiaba Church - 2 min walk - 0.2 km
  • Republic Square - 2 min walk - 0.2 km
  • Popular Square - 15 min walk - 1.3 km

Getting around

  • Cuiaba (CGB-Marechal Rondon Intl.) - 14 min drive

Restaurants

  • ‪Restaurante Dia A Dia - ‬3 min walk
  • Belatto Lanches
  • ‪Venus Bar - ‬9 min walk
  • Olga - Cozinha Italiana
  • Panfrigo

About this property

Mato Grosso Palace Hotel

  • Mato Grosso Palace Hotel is a great choice for a stay in Cuiabá. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Alavanca de Ouro, which serves Regional cuisine and is open for breakfast, lunch and dinner.

At a glance

DONE

Hotel size

    • 136 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site self-parking (BRL 15.00 per night; includes in/out privileges)
    • Secured covered on-site valet parking (BRL 15.00 per night; includes in/out privileges)
    • Height restrictions apply for on-site parking
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children's menu

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (2153 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1986
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Step-free path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Alavanca de Ouro – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Fees & policies

Children & extra beds

  • Rollaway beds are available for BRL 80 per night
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 50.00 per pet, per day

Parking

  • Covered self-parking costs BRL 15.00 per night with in/out privileges
  • Covered valet parking costs BRL 15.00 per night with in/out privileges
  • Parking height restrictions apply

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Best Western Mato Grosso Palace
Best Western Mato Grosso Palace Cuiaba
Best Western Mato Grosso Palace Hotel
Best Western Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel
Mato Grosso Palace Cuiaba
Mato Grosso Palace
Mato Grosso Palace Hotel Cuiaba, Brazil
Mato Grosso Palace Hotel Hotel
Mato Grosso Palace Hotel Cuiabá
Mato Grosso Palace Hotel Hotel Cuiabá

Frequently asked questions

Does Mato Grosso Palace Hotel offer free cancellation for a full refund?

Yes, Mato Grosso Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mato Grosso Palace Hotel?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of BRL 50.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mato Grosso Palace Hotel?

Yes. Self-parking costs BRL 15.00 per night. Valet parking costs BRL 15.00 per night.

What are the check-in and check-out times at Mato Grosso Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Mato Grosso Palace Hotel and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Mato Grosso Palace Hotel?

Yes, Alavanca de Ouro offers Regional cuisine.

What's the area around Mato Grosso Palace Hotel like?

Mato Grosso Palace Hotel is in Central North, a short 4-minute walk from Historical Museum of Mato Grosso and 16 minutes' walk from Popular Square.

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Reviews

Mato Grosso Palace Hotel Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Helpful stuff and good breakfast
Gwyneth, 1-night trip
Verified review

10/10 Exceptional

Boa
Verified review

4/10 Fair

Razoavel
3-night trip
Verified review

6/10 Good

Not sure why this property is so highly rated. It was (mostly) clean and minimally comfortable. Shower had grout blackened by mildew. Two towels but no hand towels. Had to ask maintenance to come up and show is how to get the AC working. (We correctly deciphered the handheld control, but there was a separate unmarked wall switch almost hidden by the bed.) Restaurant closes relatively early after dinner. Price was high for this quality of accommodation. It was clean and comfortable enough, but below what I expected given the photos and price.
John, 1-night trip
Verified review

2/10 Poor

This was a disaster, I will never stay there. First of all there is a disgusting stench coming from the bathroom and with hot weather it gets even worse. Then also the air condition is so old it is not really cooling the room even you turn it on to max which makes a lot of noise. What was worse I was going to have a very important meeting scheduled 3 months ago and this is why I came to city center to get good connection. In the middle of the meeting the connection went down me missing around 20 mins which costed me the business deal. I have never seen anything worse. If i got sth at a youth hostel, I think it would have been better. Just stay away from this place. Ah one more thing there is not even one more layer between the bed and the bed sheet and it keeps falling at night etc. This was a horrible experience.
Cevahir, 2-night trip
Verified review

10/10 Exceptional

Minha experiência foi incrível
Michelle, 2-night trip
Verified review

8/10 Very good

Bom
Vanilda, 2-night trip
Verified review

4/10 Fair

O quarto estava bom. Porém, não fomos atendidos com qualidade quando nosso amigo ficou preso dentro do banheiro por defeito de fechadura. Demoraram mais de 1h30 para tirar nosso amigo, dando o entender que eles estavam mais preocupados com a porta do que com a saúde mental da pessoa. Café da manhã fraco.
Sabrina, 2-night trip
Verified review

2/10 Poor

Minha experiência neste hotel foi extremamente negativa. O problema mais grave foi ficar preso dentro do banheiro por cerca de 1 hora e 30 minutos. Durante todo esse período, a equipe pareceu estar mais preocupada em preservar a porta do banheiro do que em retirar um hóspede de uma situação de risco. Não houve senso de urgência nem suporte adequado por parte do hotel. Quem realmente me ajudou foram os amigos que estavam comigo. Foi necessário insistir e pressionar para que cogitassem acionar a polícia e o Corpo de Bombeiros. A situação demorou muito mais do que deveria. Além disso, uma funcionária da recepção foi ríspida com minha amiga quando ela questionou a demora na resolução do problema. Após todo o transtorno, a única solução oferecida foi a possibilidade de trocar de quarto, como se isso fosse suficiente para compensar o ocorrido. Em nenhum momento foi oferecido reembolso, desconto, pedido formal de desculpas ou qualquer outra forma de compensação pelos danos e pelo enorme constrangimento. Como se não bastasse, o elevador fazia barulhos preocupantes, o banheiro era antigo e mal conservado, e o quarto era extremamente apertado. O espaço simplesmente não comportava três camas, comprometendo totalmente o conforto da hospedagem. Infelizmente, minha experiência foi marcada por falta de manutenção, despreparo da equipe e ausência de empatia diante de uma situação séria. Não recomendo este hotel.
Daniel, 2-night trip
Verified review

10/10 Exceptional

Ótima localização, quarto limpo e espaçoso, ótimo café da manhã;
IVANILSON PEREIRA DA, 1-night trip
Verified review

8/10 Very good

Hotel antigo mas funcional. Achei a localização boa. Café da manhã bom, ar condicionado split. Chuveiro com ducha pequena.
JEFFERSON, 3-night trip
Verified review

10/10 Exceptional

Hotel bom, excelente café da manhã, quarto grande e confortável e em uma boa localização. Funcionários atenciosos e prestativos.
Odila, 2-night trip
Verified review

8/10 Very good

Foi uma boa estadia. Quarto limpo. Funcionários simpáticos. O café da manhã é bom, porém encerra às 9:30 e retiram tudo nesse horário. Como íamos sempre próximo às 9, as mesas estavam todas ocupadas com louças sujas…parecia que faltava funcionários para fazer o recolhimento e limpeza das mesas. É cobrado uma taxa por dia pelo uso do estacionamento. Tem uma Lojas Americanas ao lado e farmácia próximo também. No geral foi bom.
DALIANA, 4-night trip
Verified review

10/10 Exceptional

A gentileza dos funcionários e principalmente da dina ao explicar cada prato no almoço enquanto eu me servia foi muito acolhedor.
Fabricio, 2-night trip
Verified review

8/10 Very good

O quarto família é ótimo para quem está viajando com os filhos. Ambiente agradável, móveis novos. O banheiro destoa um pouco do quarto (é mais antigo). Os registros do chuveiro estavam com defeito…precisava apertar muuuto para fechar totalmente. Preciso registrar uma situação muito ruim que ocorreu após a hospedagem. Tive uma compra fraudulenta no valor de mais de cinco mil reais no meu cartão virtual temporário que uso SOMENTE no Hotel.com após o Mato Grosso Palace Hotel cobrar uma diária nesse cartão. Ressalto que fiz reserva e pagamento no próprio aplicativo do Hotel.com com esse cartão no fim do ano passado e no início desse ano e não tive problema, mas após o débito da diária desse hotel (pelo próprio hotel) houve essa compra indevida.
DALIANA, 4-night trip
Verified review

8/10 Very good

Bom hotel. Atende bem, mas precisa melhorar o elevador, que esteve quebrado durante a estadia
Joao Augusto, 2-night trip
Verified review

8/10 Very good

Experiência ótima! Muito bom o atendimento e as instalações.
VINICIUS, 2-night trip
Verified review

10/10 Exceptional

Ótimo quarto, e café da manhã
JOSE CARMO ALVES DE, 1-night trip
Verified review

10/10 Exceptional

Experiência maravilhosa, atendimento excelente.
Danielle, 1-night trip
Verified review

10/10 Exceptional

Quarto Ok Internet Ok Restaurante (jantar ) e café da manhã ok Simpatia de toda a equipe OK
Marcelo, 3-night trip
Verified review

10/10 Exceptional

O hotel entrega o que promete e o que apresenta na plataforma
João Batista, 2-night trip
Verified review

10/10 Exceptional

Incrível estadia., obrigado!
Thiago, 1-night trip
Verified review

8/10 Very good

O restaurante precisa ter mais gente. O garçom sozinho demorava para chegar na nossa mesa.
PAULO, 4-night trip
Verified review

8/10 Very good

Boa localização e bom café da manha.
Roberto, 1-night trip
Verified review

6/10 Good

A equipe de funcionários é excelente, mas a limpeza deixa muito a desejar.
Flávia, 3-night trip