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Andaz Mayakoba - a Concept by Hyatt

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Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property
5-star beachfront aparthotel with spa, near El Camaleon Mayakoba Golf Course

9.4/10 Exceptional

397 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

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About this area

What's nearby

  • On a private beach
  • Tres Rios Ecopark - 6 min drive
  • Maroma Beach - 11 min drive
  • Quinta Avenida - 14 min drive
  • Mamitas Beach - 18 min drive
  • Playa del Carmen Main Beach - 18 min drive
  • Playa del Carmen Maritime Terminal - 23 min drive
  • Playacar Golf Club - 27 min drive
  • Xplor Theme Park - 24 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Ferry to Cozumel - 32 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.1 km
  • Free beach shuttle

Restaurants

  • Casa del Lago - 11 min walk
  • Fonda Argentina - 6 min drive
  • Burger Stop - 7 min drive
  • La Brasserie - 7 min drive
  • Koh Thai - 7 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt


Property Location
Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is a 3-minute drive from El Camaleon Mayakoba Golf Course and 8 minutes from Quinta Avenida. This 5-star resort is 5 mi (8 km) from Maroma Beach and 6 mi (9.6 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 214 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars (stocked with some free items).

Amenities
Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining
Enjoy local and international cuisine at Cocina Milagro, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the bar/lounge or one of the 2 beach bars. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

All-inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Property amenities

Beach

  • Private beach
  • Free beach shuttle
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 2 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 6 treatment rooms
  • Facials
  • Manicures and pedicures
  • Hydrotherapy
  • Body treatments
  • Body wraps
  • Body scrubs

Internet

  • Free WiFi

Parking and transport

  • Free secured, uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Family friendly

  • Children stay for free (see details)
  • Free children's club
  • Free cot/infant bed
  • Babysitting (surcharge)

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • Stocked minibar (select free items)
  • Couples dining
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Shower
  • Towels provided
  • Eco-friendly toiletries
  • Hairdryer
  • Free toiletries

Entertainment

  • Flat-screen TV with cable/satellite service
  • iPod docking station
  • Pay films

Outdoor areas

  • Terrace
  • Barbecue
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 1538 per pet per night
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • No lifts
  • Raised toilet seat
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (reception)
  • Champagne service

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 24-hour fitness centre
  • Snorkelling on site
  • Golf on site
  • Aerobics classes on site
  • Free bike hire on site
  • Beach yoga on site
  • Mini golf on site
  • Ecotours on site
  • Kayaking on site
  • Yoga classes on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Built in 2016
  • Romance packages available
  • At least 80% of lighting from LEDs

Special features

All-inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Cocina Milagro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Casa Amate – This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo – This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar – This restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento – On-site seafood restaurant. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 650 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

This property does not have lifts.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt offer free cancellation for a full refund?
Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?
As of 26 Nov 2022, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on 27 Nov 2022 start from £386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Andaz Mayakoba - a Concept by Hyatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Andaz Mayakoba - a Concept by Hyatt?
Yes, there are 2 outdoor pools.
Are pets allowed at Andaz Mayakoba - a Concept by Hyatt?
Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Andaz Mayakoba - a Concept by Hyatt?
Yes, there's free self parking.
What are the check-in and check-out times at Andaz Mayakoba - a Concept by Hyatt?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Andaz Mayakoba - a Concept by Hyatt and nearby?
Have fun with on-site activities such as kayaking, snorkelling and beach yoga. Additional recreation on-site includes aerobics , ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Andaz Mayakoba - a Concept by Hyatt also has 2 beach bars, a private beach and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Andaz Mayakoba - a Concept by Hyatt?
Yes, Cocina Milagro offers local and international cuisine. Nearby restaurants include Casa del Lago (11-min walk), La Brasserie (3.4 mi) and Koh Thai (3.4 mi).
What's the area around Andaz Mayakoba - a Concept by Hyatt like?
Andaz Mayakoba - a Concept by Hyatt is located a short 1-minute walk from El Camaleon Mayakoba Golf Course. Travellers say that this aparthotel is in a good location.

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

carolyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

carolyn, 2-night trip
Verified Hotels.com guest review

4/10 Fair

We heard good things about this property pre-Covid but unfortunately it was a disappointment.The distance from many of the rooms to the beach is far, and while they offer bicycles they are scarce, and the assurance that staff would be readily available in golf carts proved questionable (we often waited for a ride to the beach or a restaurant for lengthy periods only to give up and walk the long distance), the amenities limited & not luxurious at all - including a limited restaurant/menu/food/bar options, the staff inattentive, aloof,and the pricing for incidentals outrageous. Our shower annoyingly dripped for two nights and was not attended to until the day of our departure. The beach itself is nice but not well-maintained (a stroll to adjacent properties on either side revealed beautifully-maintained resorts), and frankly the Andaz is very boring.Forget about getting much service beachfront (I waited for a drink in my cabana for nearly 30 minutes) or getting attentive staff in the desolate restaurants. We've vacationed in the area many times & this place was not anywhere close to being worth the room rates. Also, if you do give it a try, be careful what you sign upon check-in. Resort staff hand you a stack of paperwork at check-in that would take an hour to read through, and then trying to discuss an error or duplicate charge at check-out or via phone or email upon later reviewing is cumbersome.In my opinion, there are far better options down the beach with eager staff.
Claudia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Abram, 4-night trip
Verified Expedia guest review

6/10 Good

Not worth the money, i spent a week here and i wish i could get my money back.
Tyla, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect get away to escape for a few days. Clean and friendly staff and a variety of good options for dining.
Meena, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Brandon, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before but this was our first stay at Andaz. Everything was great with the exception of the seaweed at the beach which is not the hotel’s fault.
Payam, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very secure property! Service was amazing. Beautiful and relaxing resort. Very "kid" friendly. Bikes are provided all around the resort, beach cruisers, bikes with training wheels, baby trailers that attach to adult bikes!! They really try to accommodate everyone!!
Donna, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was excellent. The resort was very beautiful.
Evelyn, 3-night romance trip
Verified Expedia guest review