Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Pyramid at Grand Oasis - All Inclusive

4-star4 stars
Great for familiesThis property has good facilities for families.
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with golf course, near Aquaworld
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Breakfast
Tasty breakfast
Service
Service is adequate
Comfort
More comfort would be nice

The Pyramid at Grand Oasis - All Inclusive

from £198
  • Sunset View, 1 Child eats and stays free
  • The Pyramid Ocean View, kids eat and stay free
  • Standard Room, 1 Child eats and stays free.
  • Sian Kaan Ocean Front.
  • Sian Kaan Junior Suite.
  • Sian Kaan Master Suite.

What’s around The Pyramid at Grand Oasis - All Inclusive

Landmarks

  • In Zona Hotelera
  • Aquaworld - 10-minute walk
  • Delfines Beach - 22-minute walk
  • El Rey Ruins - 30-minute walk
  • Maya Cancun Museum - 6-minute walk
  • Ballenas Beach - 14-minute walk
  • Marlin Beach - 32-minute walk
  • Luxury Avenue Shopping Mall - 35-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 17-min drive

At a glance

Key facts

Size

  • 232 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
For more details, please contact the property using the information on the booking confirmation. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cots (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (2-device limit)

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 20 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 4 swim-up bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Free beach cabanas
  • Beach sunloungers
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Casino
  • Nightclub
  • Beach towels
  • Pool sunloungers
  • Tennis on site
  • Steam room
  • Billiards or pool table
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6458
  • Conference space size (meters) - 600
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to 9-hole golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included
  • Use of golf equipment
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities

Spa

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Dining

Maria Bonita – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner.

Tun-Kul – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Vip Lounge Bar – This fine-dining restaurant only serves breakfast. Guests can enjoy drinks at the bar.

Makitaco: Mex-Japanese – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner.

Villa Paola: Tapas & Wine – This fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar.

The Pyramid at Grand Oasis - All Inclusive’s small print

Also known as

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis - All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu
  • The Pyramid at Grand Oasis - All Inclusive Cancun

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 2 years old are not allowed in the spa.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests under 25 years old from February 1 - April 30, 2019.

  • A tax is imposed by the city: USD 1.23 per accommodation, per night

Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February and 30 April

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Pyramid at Grand Oasis - All Inclusive

  • Is there a pool at The Pyramid at Grand Oasis - All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Pyramid at Grand Oasis - All Inclusive?
    Sorry, pets aren't allowed.
  • Is parking offered at The Pyramid at Grand Oasis - All Inclusive?
    Yes, there's free self and valet parking.
  • What are the check-in and check-out times at The Pyramid at Grand Oasis - All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Is there an on-site casino at The Pyramid at Grand Oasis - All Inclusive?
    Yes, the 13993 square-foot casino features 25 slot machines and 3 gaming tables. Bingo is offered.
  • Are there restaurants at or near The Pyramid at Grand Oasis - All Inclusive?
    Yes, there are 20 on-site restaurants.

Recent reviews

Good 7.0 From 486 reviews

Poor 2.0
Food is disgusting, rooms are outdated and dirty
diana nunez, us7 night family trip
Exceptional 10.0
They tooyto much time to serve our meal at the restaurant The Whot Box, we had to leave with no dessert.
Humberto, mx1 night family trip
Fair 4.0
Terrible all round!
us8 night family trip
Fair 4.0
Not the worst, but not great
First, the hotel is dated. Air conditioning didn't work, gave up day 3 trying to get it repaired. Restaurants have peculiar hours. Opened late (1/2 hour to 3/4 hour) closed early. Shows were decent. Food was typical resort food. No top self liquor, only well available in most bars. No pool side or beach service. Snack bar food less than acceptable. Mini bar never refilled. Strange cleaning schedule of rooms, not cleaned all at once.
us5 night trip with friends
Poor 2.0
Underwhelming to say the least...
Got to the hotel and we were told there was only king rooms available... One of us had to sleep on a cot. We were told a representative of Expedia would be there to help us in the morning. Go up to the room and our keys don't work... Turns out there are two rooms with the same number. The room is so small they have to rearrange the furniture to get the cot in... Took a look around the grounds and it honestly seemed pretty nice... Went into the bar and the options were quite limited. We made a descion to leave before even spending the night.
Mordechai, ca4 night trip with friends
Very good 8.0
Accomodation is great
Workers are very welcoming and hospitable. The only thing that I don’t like our tv in the room doesn’t work and one of the lamp need a bulb change. Overall our stay was pleasant.
Jose, us6 night family trip
Very good 8.0
If you like large resorts and nature
Probably one of the largest resorts on the Cancun strip, with big gardens and pools, animals (iguanas, peacocks, possums), many restaurants. Choose the pyramid (black bracelet) if you want access to everything, including exclusive restaurants, beach club and better rooms. The Sian Ka'an ocean front room is great, with its private mini pool and terrace practically on the beach. Just be careful not to get a room too close to the huge air conditioner which will bury the sounds of the waves (fortunately we were able to change rooms). Downsides: no option for dining outside in the evening and very few for lunch + intense air conditioning everywhere (= we got sick). Also, the À la carte restaurants available for pyramid guests are wayyy too flashy and try wayyy too hard to offer us an exclusive dining experience with too many dishes per sitting and too many flavour combinations (= we got sick). Finally, the nightlife is a little cheesy and I would have liked to see more authentic mexican entertainment. Overall, still, a very nice vacation.
in4 night trip
Very good 8.0
Resort=Great, Food=Not
The resort is nice and the staff are friendly. The only downside is that the food is very Americanized. There is not a single place to get truly authentic Mexican food. Dos Lunas is an Italian restaurant and trumps all. Victoria in the lobby of the pyramid was very helpful with setting up excursions. It was my cousin’s birthday and a cake was delivered to our door! The drinks are 10/10!
Chantelle, us3 night trip with friends
Exceptional 10.0
Awesome for what it is.
I stayed labor day weekend 2019 My girlfriend and I had a great time. You have to accept it for what it is. if you are expecting Vegas style luxury and amenities you will be very very disappointed. If you go here expecting a run down Mexican hotel, you will be pleasantly surprised at the level of service and cleanliness. I stayed here with the Oasis lite package a couple years ago. That was okay for me and my buddies on a party trip, but the pyramid package is definitely better for couples and families, i think. The food and level of service are COMPLETELY DIFFERENT. With the pyramid (Black bracelet) we got access to all the restaurants and bars for free. we ate at the breakfast buffet everyday, AGAIN, NOT VEGAS QUALITY. but the food is edible and actually pretty delicious. And with all inclusive(free), there really isn't much to complain about. Bring a wad of $1 bills or 20 peso bills for tipping. We ate at Benazuza and the Black hole. You have to make reservations 24 hours ahead of time, but again, its free. The food at both those restaurants were pretty amazing. I highly recommend both places. We did scuba diving at a place called aquaworld, its walking distance from oasis (but we had a rental car). they valet for free (bring tip money). as part of the pyramid package we could have free kayak rentals at aqua world but we ran out of time. Its a 1 hour drive to Xcaret. 20 minutes to airport. 10 minutes to coco bongo.
us4 night trip

The Pyramid at Grand Oasis - All Inclusive

Is the description of this property not correct? Tell us