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The Old Custom House

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Desk, iron/ironing board, free WiFi, bed sheets
Room amenity
Luxury Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets
Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of The Old Custom House

The Old Custom House

4-star property
4-star inn in Padstow with restaurant and bar/lounge

8.4/10 Very good

207 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Bathtub
  • Restaurant
  • Bar
The price is £88
Price available on 1/2/2023
Map
South Quay, Padstow, England, PL28 8BL

Room options

About this area

Getting around

  • Newquay (NQY-Newquay Cornwall) - 21 min drive
  • St Columb Road Station - 17 min drive
  • Quintrell Downs Station - 22 min drive
  • Roche Station - 26 min drive

Restaurants

  • Paul Ainsworth at Number 6 - 3 min walk
  • Rick Stein's Café - 3 min walk
  • Greens Cafe - 4 min walk
  • Blue Tomato Cafe & Takeaway - 14 min walk
  • Ivy House - 5 min drive

About this property

The Old Custom House

Located near a train station, The Old Custom House is a great choice for a stay in Padstow. Guests can indulge in manicures and pedicures and enjoy seafood at Pescadou, which is open for lunch and dinner. Fellow travellers like the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 8:00 PM
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 9:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Off-site parking within 500 ft (GBP 8 per night)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Hair salon
  • Luggage storage

Accessibility

  • Lift

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Pescadou – This restaurant specialises in seafood and serves lunch and dinner. Reservations are required.

Fees & policies

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 19 September to 19 September:
  • Bar/Lounge
  • Dining venue

Parking

  • Parking is available nearby and costs GBP 8 per night (500 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitiser.

Policies

Noise-free guestrooms cannot be guaranteed.

This property accepts credit cards, debit cards and cash.

Also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Does The Old Custom House offer free cancellation for a full refund?
Yes, The Old Custom House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Old Custom House?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at The Old Custom House on 1 Feb 2023 start from £88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Old Custom House?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Old Custom House?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Old Custom House?
Sorry, there's no on-site parking at The Old Custom House.
What are the check-in and check-out times at The Old Custom House?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 10:00 AM.
Are there restaurants at or near The Old Custom House?
Yes, Pescadou offers seafood. Nearby restaurants include Greens Cafe (4-min walk), Blue Tomato Cafe & Takeaway (14-min walk) and Ivy House (2.7 mi).
What's the area around The Old Custom House like?
The Old Custom House is a short 1-minute walk from Padstow Harbour and 5 minutes' walk from National Lobster Hatchery. Travellers say that this inn is in a good location.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Joshua, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Craig, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jessica, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location. Very enjoyable stay .😊
Martin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean room, friendly staff and a very nice pub attached to the hotel.
Elisabeth, 3-night trip
Verified Expedia guest review

8/10 Very good

Andrew, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good location
The room was lovely , clean with all amenities needed . However our room was located above a pub , and as people congregated outside , very loud , and music blaring loudly on the first night . Luckily we weren’t worried about going to bed early ! We had breakfast included which was provided in a restaurant round the corner , very nice choice . All staff very friendly .
Jeremy, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Russell, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Susan, 1-night trip
Verified Hotels.com guest review