21 May 2023
Awful customer service
Was visiting Paris with friends. Upon arrival even though i stressed when booking we needed seperate beds we found our room had obly a double bed. We were offered a different room which was much appreciated but once we were settled in our new room we discovered that the toilet did not work. We do not like to complain but when we raised this issue with reception we were greeted with a very rude response. The problem was never rectified which contributed to a less than perfect stay.
Daniel, 2-night trip with friends
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