10/10 Exceptional
30 Jan 2023
Perfect Location for Charleston Trip
The Hyatt Place was perfectly located right on King Street surrounded by lovely restaurants, bars, and retail stores. They offered a wonderful breakfast every morning with something to make everyone happy and start a busy day out right. The staff was friendly and helpful. It was exactly what I was wanted for my trip to Charleston. It was quiet, modern, and easily located so I could take a brief rest/break from exploring the city. My only concern was a $100 charge on my card that I was not made aware of until I looked at my CC transactions once I was home. I had trouble getting anyone on the phone at the hotel to explain that it was essentially a "deposit" that was held until I checked out and would be returned to me. That would have been fine, IF I had known about it at check-in or at least at check-out time. I had to keep calling (5X) until I got a live person on the phone to look it up and explain what should have been explained at check-in. 10 days later, I am still waiting for the $100 to be credited back to my card. Couldn't it just be cancelled? A Hyatt issue!


Verified traveller
2-night trip with friends
Verified Hotels.com guest review