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All properties in Playa del Carmen, Quintana Roo, Mexico

El Dorado Maroma by Karisma - Adults only

Adults-only beachfront property with spa, near Maroma Beach

  • Free WiFi and free parking

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Carretera Cancún – Tulum, Km 55.3, Playa del Carmen, 77710, QROO, Mexico
8.8.Fabulous.
See all 17 reviews

Official standards

This property advises that it adheres to Intertek Cristal (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 157 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • Full-service spa
  • 3 outdoor pools

What’s around

  • On the beach
  • Maroma Beach - 1-min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Quinta Avenida - 9.7 mi / 15.7 km
  • Plaza Las Americas - 10.5 mi / 16.8 km
  • Mamitas Beach Club - 10.7 mi / 17.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Mi Hotelito BeachFront Suite
  • Honeymoon Suite
  • Private Pool Suite
  • Swim Up Suite
  • Junior Suite

Location

Carretera Cancún – Tulum, Km 55.3, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • Maroma Beach - 1-min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km

What’s around

Landmarks

  • On the beach
  • Maroma Beach - 1-min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Quinta Avenida - 9.7 mi / 15.7 km
  • Plaza Las Americas - 10.5 mi / 16.8 km
  • Mamitas Beach Club - 10.7 mi / 17.2 km
  • Playa del Carmen Main Beach - 10.8 mi / 17.3 km
  • Central Square - 11.1 mi / 17.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 43-min drive
  • Area shuttle (surcharge)

At a glance

Size

  • 157 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • 24-hour room service

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Pool sunloungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Snorkelling on site
  • Yoga classes/instruction on site
  • Nightclub
  • Beach towels
  • Pool umbrellas
  • Sauna

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay films
  • Premium TV channels
  • MP3 docking station
  • DVD player

Stay connected

  • Free WiFi
  • Free international calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Snorkelling

Land activities
  • Fitness facilities
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Yoga

Entertainment
  • On-site entertainment and activities
  • Theme parties

Not included
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Transport to off-site activities

Spa

Naay Spa Royal has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Caribean Grill Restaurant – This fine-dining restaurant specialises in Caribbean cuisine and only serves dinner.

México Lindo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open selected days.

Kioko – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open selected days.

Mio Cucina Italiana – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Lima Limon – This fine-dining restaurant specialises in Peruvian cuisine and serves breakfast, lunch and dinner. Open selected days.

Small print

Also known as

  • El Dorado Maroma by Karisma Adults only Todo Incluido
  • El Dorado Maroma by Karisma Adults only All Inclusive
  • El Dorado Maroma by Karisma - Adults only Playa del Carmen
  • El Dorado Maroma by Karisma - Adults only All-inclusive property
  • Dorado oma Karisma Adults Tod
  • El Dorado Maroma by Karisma Adults only Todo Incluido
  • El Dorado Maroma by Karisma - Adults only Playa del Carmen
  • El Dorado Maroma by Karisma - Adults only All-inclusive property

Optional extras

Local area shuttle service is offered for an extra charge

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, El Dorado Maroma by Karisma - Adults only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there are 7 on-site restaurants, featuring Caribbean cuisine. Nearby restaurants include Burger Stop (3.2 mi), Terrace Tapas Lounge & Bar (4.3 mi) and Hacienda Amarte Maroma (5.6 mi).
  • Have fun with on-site activities such as kayaking, snorkelling and volleyball. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. El Dorado Maroma by Karisma - Adults only also has 2 swim-up bars, 3 poolside bars and a nightclub, as well as a sauna, a fitness centre and a picnic area.
8.8.Fabulous.
  • 10.0.Exceptional

    Excelente para parejas

    ¡La mejor experiencia! Personal atento, amable y todo el tiempo buscando resolver las necesidades de los huéspedes.

    4 night trip, Feb 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    3 STAR HOTEL AT THE MOST

    MUY MAL SERVICIO , hotel de 3 estrellas maximo, comida standard , check in MUY lento. Personal indiferente!

    Liliana, 3 night trip, Feb 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fue una excelente estancia, desafortunadamente por el tema de la contingencia no se pudo aprovechar el hotel al máximo, sin embargo el personal hizo todo lo posible por atendernos de la mejor manera.

    jose alberto, 2 night trip, Jan 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Estuvo muy muy bien todo incluso después de dos huracanes, todo el personal se esmeró en hacer nuestra estancia lo mejor posible. Los meseros Juan y Betzabe excelentes así como en el bar Carlos muy atento

    Laura, 7 night trip, Oct 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente opción

    Muy recomendable, la habitación grande, cómoda y limpia.; con jacuzzi, regadera extra al aire libre, alberca y vista al mar. La playa muy bonita y grande, poco sargazo y lo quitan frecuentemente. Instalaciones del Hotel muy buenas, 3 albercas al menos, distintos restaurantes, por pandemia y baja ocupación, abrían únicamente 2 restaurantes por día mas 2 que dan servicio a las albercas principales más servicio a la habitación 24 horas, suficiente para los huéspedes. Trato del personal super amable, mi percepción es que no había personal completo, pues el servicio no era tan rápido. Lo recomendaría y regresaría.

    4 night trip, Oct 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Un paraíso en el paraiso

    El hotel está en un paraje hermoso, la naturaleza, manglares, playa y demás lo hacen un paraíso. El servicio es muy detallista y atento con el huésped, Alex, Stefaní y Elizabeth de concierge están al pendiente de todo. Miguel tiene unos restaurantes espectaculares que no suelen verse en un concepto todo incluido, por la calidad de ingredientes, recetas, presentación y servicio. Recién paso un huracán la semana pasada por lo que aún había algunas áreas en restauración, lo cual fue admirable por lo rápido que se recuperaron. Por cierto, Grisel y Natalia, del equipo de animación, son súper amigables y hacen tu estancia más placentera. Definitivamente lo recomiendo!

    Jose Antonio, 4 night trip, Oct 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    La playa es preciosa. Instalaciones que cubren bien para un todo incluido para adultos. Los chicos que dan servicio se esmeran . Muy tranquilo

    GustavoRamirez, 2 night family trip, Sep 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo me gusto y el lugar esta hermoso el personal super amable la comida deliciosa no tengo queja de nada. muchas felicidades.

    5 night romance trip, Oct 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente servicio y calidad, personal muy amable y siempre a disposición, un lugar muy tranquilo para vacacionar

    5 night romance trip, Sep 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Lista para volver

    La pasamos muy bien! Todo el personal súper amable !!

    2 night romance trip, Jun 14, 2019

    Verified Hotels.com guest review

See all 17 reviews