9 Apr 2023
Bad place w/rude ignorant hotelier
Refused service dog with disabled traveler, then attempted to charge for service dog, then decided that they hadn’t received the payment for the booking when sharon paid in full to hotels.com. Male concierge hotelier was incredibly ignorant without any knowledge of use of service animals. Could not contact hotels.com provided ample evidence with emails of proof of payment plus also info from hotels.com site. Hotelier would not take any of this information insisting room had never been paid for or they had not received money. Recommend removing this hotel from all lists as they are completely uneducated in the hospitality industry! Business trip. Checked into real hotel three hours away and canceled plans in that destination. I never stayed at this hotel and booked a separate hotel at a different city. Please refund my money and take Hotel off your list. This is bad news location and should not be recommended for anybody!
mary-ann, 1-night business trip
Verified Hotels.com guest review