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Best Western Plus White Horse Hotel

Photo gallery for Best Western Plus White Horse Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, laptop workspace, rollaway beds

Overview of Best Western Plus White Horse Hotel

Best Western Plus White Horse Hotel

4.0 star property
4-star hotel in Londonderry with indoor pool and restaurant

8.2/10 Very good

377 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
The price is £81
Price available on 29/1/2023
Map
68 Clooney Road, Derry, Londonderry, Northern Ireland, BT473PA

Room options

About this area

Getting around

  • Londonderry (LDY-City of Derry) - 9 min drive
  • Letterkenny (LTR-Letterkenny Airfield) - 36 min drive
  • Belfast International Airport (BFS) - 79 min drive
  • Londonderry Station - 12 min drive
  • Bellarena Station - 23 min drive

Restaurants

  • The Green Cat Bakery - 3 min drive
  • Link 47 - 6 min drive
  • Walled City Brewery - 7 min drive
  • The Sooty Olive - 7 min drive
  • Brown's Bonds Hill - 8 min drive

About this property

Best Western Plus White Horse Hotel

A great choice for a stay in Londonderry, Best Western Plus White Horse Hotel is only 3.5 mi (5.7 km) from the airport. Guests can indulge in hot stone massages, aromatherapy or reflexology, and grab a bite to eat at 68 Clooney Restaurant, which serves British cuisine and is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this upmarket hotel. Fellow travellers like the pool and helpful staff.

Languages

Arabic, English, French, German, Polish, Russian, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 6 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Golfing
  • Pool table

Working away

  • Meeting rooms
  • Conference centre (7772 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Fitness centre
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Arabic
  • English
  • French
  • German
  • Polish
  • Russian
  • Vietnamese

Room amenities

Be entertained

  • Plasma television
  • Cable/satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

68 Clooney Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 8.95 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 20.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Best Western Plus White Horse
Best Western Plus White Horse Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Londonderry
Best Western White Horse
Best Western White Horse Hotel
Best Western Plus White Horse
Best Western Plus White Horse Hotel Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Hotel Hotel Londonderry

Frequently asked questions

Does Best Western Plus White Horse Hotel offer free cancellation for a full refund?
Yes, Best Western Plus White Horse Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Plus White Horse Hotel?
As of 26 Jan 2023, prices found for a 1-night stay for 2 adults at Best Western Plus White Horse Hotel on 29 Jan 2023 start from £81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Plus White Horse Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Plus White Horse Hotel?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Best Western Plus White Horse Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Plus White Horse Hotel?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Best Western Plus White Horse Hotel?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Best Western Plus White Horse Hotel and nearby?
On-site recreation at Best Western Plus White Horse Hotel includes aerobics , pilates and yoga. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room. Best Western Plus White Horse Hotel also has a picnic area and a garden.
Are there restaurants at or near Best Western Plus White Horse Hotel?
Yes, 68 Clooney Restaurant offers British cuisine. Nearby restaurants include The Green Cat Bakery (2.1 mi), Link 47 (4.2 mi) and Walled City Brewery (4.8 mi).

Reviews

8.2

Very good

8.5/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Dianne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time.
Lenore, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Cleanliness is a big issue
There’s a spider in the bathroom corner. A few minutes later, a butterfly was found on the wall
Shan Shan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A warm welcome at the White Horse
Room was spacious and very clean. The reception areas were also spotless. Leisure facilities were very good and staff were very friendly and helpful. Would definitely recommend and visit again. Did not use any food or bar facilities so can’t comment on them.
Fiona, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 1-night trip
Verified Expedia guest review

6/10 Good

Fine for a sleepover but avoid breakfast
The Best Western Plus White Horse is a decent enough hotel from most respects - I was perfectly satisfied with our room. What let it down was breakfast. We were asked to choose a time for breakfast as they need to plan the throughput of guests when busy, which seemed a reasonable rationale. However, when we went to breakfast we found that the restaurant was almost empty - definitely not what I'd call busy. I counted 4 staff manning the restaurant while there were only a maximum of 8 tables occupied, and they still couldn't keep up. Both the cold and hot buffet tables were badly depleted - the cold table didn't have any glasses for the fruit juices. The fly crawling over the cold buffet put me off its unprotected offerings. The hot table didn't have a great selection - no grilled tomatoes or potato bread, and the black pudding was so overdone that when I tried cutting it a lump broke off and shot off my plate. Neither table had enough serving spoons; the hot only had two spoons which guests had to use among all the pans - heaven help any vegans wanting to sample the mushrooms or baked beans with spoons covered in bits of egg and black pudding.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

T C, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice personalised service
It was great that consideration was taken to change our room from the first floor to the ground floor because of the buggy. Nice touch.
Edward, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Peter, 3-night family trip
Verified Hotels.com guest review