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Una Vida

4.5 star property
Suburban hotel in Tulum City Center with 2 outdoor pools and spa
VIP Access

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Una Vida

Photo gallery for Una Vida

Villa Jacinta - Three Bedroom Private House | View from room
2 outdoor pools, pool umbrellas, pool loungers
Exterior
Villa Jacinta - Three Bedroom Private House | Premium bedding, down duvets, pillow-top beds, in-room safe
Villa Jacinta - Three Bedroom Private House | View from room

Overview of Una Vida

9.2 out of 10 Superb
9.2/10 Superb

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Pool bar
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Beach shuttle
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • In-room climate control (air conditioning)

Room options

View all photos for Jungle Studio

Jungle Studio | Premium bedding, down duvets, pillow-top beds, in-room safe

Jungle Studio

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Jacinta - Three Bedroom Private House

Villa Jacinta - Three Bedroom Private House | Premium bedding, down duvets, pillow-top beds, in-room safe

Villa Jacinta - Three Bedroom Private House

  • 300 sq m
  • Sleeps 6
  • 2 King Beds, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Tropical Room - Plunge Pool - Private Garden

Tropical Room - Plunge Pool - Private Garden | Premium bedding, down duvets, pillow-top beds, in-room safe

Tropical Room - Plunge Pool - Private Garden

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Living area

Tropical Room - Terrace

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Premium bedding, down duvets, pillow-top beds, in-room safe

One Bedroom Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 5 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Gran Cenote - 6 min drive
  • Tulum Beach - 13 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 19 min drive
  • Sian Ka'an Biosphere Reserve - 16 min drive
  • Soliman Bay - 25 min drive
  • Xel-Há Park - 16 min drive
  • Dos Ojos Cenote - 27 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • Burrito Amor - 9 min walk
  • Palma Central - 4 min walk
  • El Camello Jr - 6 min walk
  • Taqueria el Sabor Mexicano - 7 min walk
  • Fondo de Bikini - 9 min walk
Map

About this property

Una Vida

Placing you within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach, Una Vida offers an airport shuttle (available 24 hours) for USD 130 per vehicle. Guests can indulge in massages at the spa, and Mexican cuisine is served at Ananda, which is open for breakfast and lunch. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar and a snack bar/deli.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Beach shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa
  • 24-hour pool access

Accessibility

  • Wheelchair-accessible parking

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Ananda – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (one-way. Maximum occupancy 5)
  • Local area shuttle and beach shuttle services are offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida offer free cancellation for a full refund?
Yes, Una Vida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Una Vida?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Una Vida?
Yes, there are 2 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Una Vida?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lb per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Una Vida?
Yes, there's free self parking.
Is an airport shuttle service offered by Una Vida?
Yes, an airport shuttle is available. The charge is USD 130 per vehicle one-way.
What are the check-in and check-out times at Una Vida?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Una Vida and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Una Vida also has a garden.
Are there restaurants at or near Una Vida?
Yes, Ananda offers al fresco dining, Mexican cuisine and garden views.
Does Una Vida have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Una Vida like?
Una Vida is in Tulum City Center, a short 15-minute walk from Dos Aguas Park.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Andrea, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

LOVED
Although, una vida is a little further from the beach clubs and the city center is was well worth it. If you are looking for a quiet relaxing place this is it!
Destinee, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

I highly recommend this place, it was one of my best hotels experiences, love the food and premises. The whole team were very helpful and polite, specialty Guido and Priscila.
Diego, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It’s such a zen place! Something I have never experienced! Would definitely go back and try out the sister hotel Bardo!
Kelly, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This resort is 5 star luxury all around. The accommodations, the concierge, waitstaff, spa, drivers, pool area, dining options, excursions, etc. ALL Fabulous. Look no further. The attention to detail made our quick trip for my husband’s 45th birthday an incredible one. Thank you, Una Vida! Te amo mucho! 💙💙💙
Stephanie, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Alex, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Una Vida is a veeeery cute and cozy place that gives a very special vibe the moment you step foot on property. The atmosphere is very welcoming, spiritual and magical. The design is very thoughtful and beautiful. The property is conveniently located next to the main street to all the amazing restaurants and also close to a road that takes you straight to cenotes, and other amazing must see places. The staff is absolutely incredible. Absolutely everyone I was in contact with was super nice, helpful and was just vibing amazing, pure energy. Guido, the concierge, who is incredibly cute :) was very knowledgeable and helpful with everything I needed assistance with. He was very resourceful and easily approachable. Daniela was also very accommodating and nice. Juan, amazing guy :) so accommodating, helpful, kind, big warm heart :))) Overall, wonderful experience, absolutely must stay boutique if you want to be surrounded by amazing vibes and people!!!
Margarita, 6-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely LOVED una Vida! The property is insanely beautiful. I loved the jungle vibe, the quiet and peace of mind that this location offered and I have no complaints. From the moment I arrived I fell in love. The room was perfect, the pool was so warm and definitely my favorite! Not to mention the staff they’re all so helpful and kind. Guido and Daniella were honestly so amazing. This was our first time in Mexico so you can imagine we needed as much help as we could. Daniella and Guido both went above and beyond for us! Any time we needed any information or recommendations they were quick to help us find exactly what we were looking for and send it directly to us on WhatsApp. I truly am so grateful for the time we got to spend at una Vida and having a beautiful home away from home in Tulum. If you’re looking for a jungle retreat, look no further and book at una Vida, we will be back. Thank you!
Rayna K, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tulum was beautiful, but Una Vida was the star for my friends and I! We literally barely wanted to leave the hotel. Incredibly beautiful place!
Courtney, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I had a great stay here! My concierge Daniela and Guido did everything they can to make sure my stay is enjoyable. They helped me with renting car, booking airport shuttle and ordering food from restaurant. I really appreciate their wonderful services. And I also enjoyed the amenities especially the pool on the Bardo side. Wish I could spend more time here.
Verified Expedia guest review