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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hyatt Ziva Cancun - All Inclusive

4.5-star4.5 stars
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500, Mexico

4.5-star beachfront resort with spa, near Delphinus Dreams
  • Free WiFi in the lobby
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect™ Rewards nights here
From 8,937 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Awesome vibe
Good internet service
Great pool
Great room

Hyatt Ziva Cancun - All Inclusive

from £377
  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Suite, 2 Double Beds, Concierge Service, Oceanfront (Turquoize Ocean Front Master)
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

What’s around Hyatt Ziva Cancun - All Inclusive


  • In Zona Hotelera
  • Tortuga Beach (40-minute walk)
  • Delphinus Dreams (1-minute walk)
  • Forum Beach (4-minute walk)
  • Caracol Beach (4-minute walk)
  • Cancun Convention Center (6-minute walk)
  • Gaviota Azul Beach (1-minute walk)
  • Forum By The Sea Mall (8-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 30-min drive
  • Area shuttle (surcharge)

At a glance

Key facts


  • 547 rooms


  • Check-in time 3 PM-3 PM
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas



  • No parking


  • Area shuttle *

Payment types at the property

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • 8 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkelling on site
Working away
  • Business centre
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Lift
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed size double
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hyatt Ziva Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service

  • On-site entertainment and activities
  • On-site live performances


Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Moongate – This restaurant specialises in Asian cuisine and only serves dinner.

La Bastille – This restaurant specialises in French cuisine and only serves dinner.

El Mercado – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Breeze Grill – This steakhouse serves breakfast, lunch and dinner.

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.

Hyatt Ziva Cancun - All Inclusive’s small print

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva
  • Cancun Dream Resort
  • Dreams Cancun Resort & Spa
  • Hyatt Ziva Cancun - All Inclusive Cancun
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property Cancun


It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 2,321 reviews

Poor 2.0
Unhelpful & argumentative staff, mediocre food
Good location & lovely setting but multiple issues. Individually not a problem but all together over 1 night not acceptable - Room was not ready despite arriving after check in time (travelling with 2 small children 2 & 4 years old after a long journey), key cards were literally thrown at me once room was ready 1 hour later, no instruction on where room was (there are multiple buildings with an odd numbering system - 2532 indicates tower 2, level 5, room 32 for example). Food throughout was mediocre to bad (uncooked pasta, nuts on dishes despite us indicating a nut allergy), no towels by the pool at 4pm in the afternoon (concierge did resolve eventually) and generally rude staff throughout most of the resort (front desk were actually argumentative and fairly agressive). We had a week in a hotel next door prior to one night here which was at a lower cost with significantly better food & service. I travel extensively (70-80 nights in hotels typically per annum) and this experience alone would deter me from the Hyatt brand in the future.
Adrian, gb1 night family trip
Exceptional 10.0
Has an amazing time, the whole property is very well laid out, massive pools, a variety of restaurants, the rooms are clean and staff super friendly. The activities are all really good, esp the 7:30am yoga, LOVED the foam party by the pool. The sweet shop was a huge hit with my boys.
gb7 night family trip
Exceptional 10.0
Excellent resort
Fabulous hotel with excellent facilities. Service outstanding. Food outstanding. Only gripe is that Room service did not always replenish what we had used from the snack tray & minibar.
gb5 night trip with friends
Good 6.0
It is a good hotel, but I think it is over rated
It would be a nice place for family with kids to go, not for the couples. Since it is all inclusive, the food choices are a lot, but the quality is just ok. The views are the hotel is A+.
us4 night family trip
Very good 8.0
Family Friendly Resort - Food needs improvement
My family and I stayed at the Hyatt Ziva Cancun over the Thanksgiving week. We had a wonderful time there and look forward to visiting Cancun again. Overall the resort was comfortable and clean. The staff were all friendly and the service was great. The food quality could use some improvement as it was just OK. We expected more in the quality and options. Hopefully they can improve on this as this is their only flaw in our opinion.
us3 night family trip

Hyatt Ziva Cancun - All Inclusive

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