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Dear Hotel Madrid

4-star Madrid hotel with restaurant, connected to a shopping centre

  • Free WiFi
From
£92

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Rooftop Pool
  • Rooftop Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 62.
1 / 62Terrace/Patio
Gran Via 80, Madrid, 28013, Spain
8.8.Fabulous.
  • Reception staff were really friendly and accommodating, and a lot of fun too. Would…

    Sep 8, 2021

  • Great stay. Brilliant location- really easy to get to the main sites. A lot within…

    Aug 24, 2021

See all 976 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Shopping
Convenient
Dining options
Transport options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Parking available
    • Pool
    • Free WiFi
    • Airport transfer
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 162 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Rooftop terrace
    • Breakfast available
    • Seasonal outdoor pool

    For families

    • Babysitting or childcare (surcharge)
    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • In Madrid Centro
    • Gran Via Street - 1-minute walk
    • Plaza de Espana - Princesa - 1-minute walk
    • Teatro Coliseum - 1-minute walk
    • Calle de la Princesa - 2-minute walk
    • Torre de Madrid - 2-minute walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, Non Smoking, City View
    • Premium Room, City View (High floor)
    • Family Room, 2 Bedrooms, Connecting Rooms, City View
    • Luxury Suite, City View (High floor)
    • Deluxe Triple Room, Non Smoking, City View

    What’s around

    Landmarks

    • In Madrid Centro
    • Gran Via Street - 1-minute walk
    • Plaza de Espana - Princesa - 1-minute walk
    • Teatro Coliseum - 1-minute walk
    • Calle de la Princesa - 2-minute walk
    • Torre de Madrid - 2-minute walk
    • Lope de Vega Theatre - 3-minute walk
    • Teatro Rialto - 5-minute walk
    • Cerralbo Museum - 6-minute walk
    • Plaza de Callao - 7-minute walk
    • Temple of Debod - 8-minute walk

    Getting around

    • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 27-min drive
    • Madrid Principe Pio Station 13-min walk
    • Madrid Recoletos Station 24-min walk
    • Calanas Station 6-min drive
    • Plaza de Espana Station 1-min walk
    • Santo Domingo Station 4-min walk
    • Noviciado Station 5-min walk
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)
    map
    See on map
    Gran Via 80, Madrid, 28013, Spain

    At a glance

    Hotel size

    • This hotel has 162 rooms
    • This hotel is arranged over 14 floors

    Arriving/leaving

    • Check-in time 3 PM-11 PM
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Wheelchair-accessible parking on site
    • Off-site parking within 656 ft (EUR 29.50 per day); discounts available

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Swim-up bar
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Outdoor seasonal pool
    • Swim-up bar
    • Bicycle rentals nearby
    • Scooter/moped rentals nearby
    • Segway rental/tour nearby
    • Pool sunloungers

    Working away

    • Business centre
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Number of buildings/towers: 1
    • Year Built – 2015
    • Lift
    • Safe-deposit box at front desk
    • Rooftop terrace
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk

    Languages Spoken

    • English
    • French
    • Italian
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Pillow menu
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Premium bedding
    • Memory foam mattress

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Rainfall showerhead
    • Designer toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Satellite TV channels

    Stay connected

    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Dining

    Nice To Meet You – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of EUR 17 per person (approximately)
    • Airport shuttle service is offered for an extra charge of EUR 50 per vehicle (one way)
    • Local area shuttle service is offered for an extra charge
    • Early check-in can be arranged for an extra charge of EUR 40 (subject to availability)
    • Late checkout can be arranged for an extra charge of EUR 40 (subject to availability)
    • Credit card charges are subject to an extra charge

    Children & extra bedsPay at property

    • Rollaway beds are available for EUR 70.00 per night
    • Babysitting/childcare is available for an extra charge
    • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Parking is available nearby and costs EUR 29.50 per day (656 ft away)

    Pool, spa & gym (if applicable)Pay at property

    • The seasonal pool is open from June to September

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

    Contactless check-in and contactless checkout are available.

    Individually wrapped food options are available for breakfast and through room service.

    This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival on the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

    Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

    This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

    Also known as

    • Dear Hotel Madrid
    • Dear Hotel
    • Dear Madrid
    • Dear Hotel Madrid Hotel
    • Dear Hotel Madrid Madrid
    • Dear Hotel Madrid Hotel Madrid
    • Dear Hotel Madrid Hotel Madrid

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Dear Hotel Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • No, unfortunately, but there's discounted parking nearby.
    • Yes, there's a seasonal outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3 PM - 11 PM. There's a charge of EUR 40 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 40 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
    • Yes, Nice To Meet You offers international cuisine. The dining venue(s) will be unavailable from 1 July 2021 to 1 January 2022 (dates subject to change). Nearby restaurants include Casa Federica (3-min walk), Jin Jin (3-min walk) and Restaurante Siam (3-min walk).
    • Yes, an airport shuttle is available. The charge is EUR 50 per vehicle one way.
    • No, this hotel doesn't have a casino, but Casino Gran Via (11-min walk) and Casino de Madrid (15-min walk) are both nearby.
    • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes segway hire. Dear Hotel Madrid also has a seasonal outdoor pool.
    8.8.Fabulous.
    • 10.0.Exceptional

      Awesome

      Excellent hotel, fantastic location, friendly staff, clean and awesome views from rooftop terrace

      Ian, 3 night trip, Jul 28, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      We were advised with no notice hotel closing and asked to leave before our stay was complete even with no flight home booked. They did allow us to stay one more night ( still less than booked) when found we had no flight booked until the next day but had no facilities at hotel and they advised of this as soon as arrived to check in.

      Linda, 4 night romance trip, Mar 12, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Well located; clean. Friendly front desk. Bathroom had problems - need to fix the shower. We made them aware, but nothing done while we were there.

      AB, 4 night trip, Feb 23, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Great location with a wonderful atmosphere and superb staff. Really close to everything.

      3 night romance trip, Dec 28, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Fantastic boutique hotel in great location.

      Absolutely fantastic, the staff were so friendly and welcoming and the food was superb. The views from the terrace at sunset created lifelong memories. I don't have enough good to say about this hotel.

      Thomas, 2 night trip, Dec 27, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The service at Dear Hotel was excellent. I had an amazing stay and cannot express how superb the staff are in their professionalism, helpfulness and efficiency. Highly recommend this hotel!!!

      1 night trip, Nov 26, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Good standards, but overpriced at peak periods

      I stay regularly in this hotel. It provides good location and good standards. It tends to be overpriced at peak periods, so better to check in advance.

      Carlos, 2 night trip, Nov 2, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent location in the heart of Madrid, rooms are compact but have high quality fittings and are well stocked with a safe, double glazing, (Madrid is a noisy city), huge comfy bed, tv, excellent shower room. Bestuful roof top terrace to watch the sun downers which is a popular pastime in this city

      5 night trip, Oct 23, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Pros: It was a lovely boutique hotel and very well located with good transport links. Easily walkable to Centro and other shopping areas. Room was clean and modern and friendly staff Cons: We requested a twin room and was provided one with a disabled toilet, the issue was every time we had a shower, the water got all over the floor. If we were wearing hotel slippers a few times we slipped which was potentially very dangerous. We were only there for 3 nights so when the hotel did respond to our issue it wasn't worth moving to another room. Also I found their response quite rude. The pool is a plunge pool and not for swimming and no area to sunbathe - rather misleading.......

      3 night trip with friends, Oct 16, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Was very good. Good location and excellent service

      4 night family trip, Oct 11, 2019

      Verified Expedia guest review

    See all 976 reviews