6/10 Good
1 Jun 2023
Don't book it
I have booked Hilton Bournemouth, because of the location, the Spa and Swimming pool. We arrived at 17:30 at the hotel and have been told that our room is not ready yet, but we can pay for the Car Park and use the facilities. Just to mention that the Hotel is 4 starts, the reception not only didn't care the room is not ready,but did not even offer maybe a free car park or late check out? We decided to use the Spa with the kids(swiping pool), but it turn not only it was not supervised and overloaded, but the gym area was closed, obvious no information on the check in or on the website. We came back to check for our room and was finally ready by 18:30. We went up the the room and as our kids room the balcony was not open( I believe they are not saved as you can see the state they have not been used for over a year), we hope ours will be fine, but it turn the entire hotel(balconies) are closed . Again no information prior the check in or on the website. Our kids room the main door handle was loose, and in our room the main cupboard door was broken. We did not really stay much in, but for £280 a night you are expecting some kind of service,isn't? The Breakfast was perfect the team was amazing. On the check out we asked if we can leave the car till 14:00 at the parking and we've been told that need to pay extra after the check out time:( Please do not bother to stay in this hotel until is refurbished.
Miglena
Miglena, 1-night family trip
Verified Hotels.com guest review