Lovely hotel, very helpful and friendly staff - we were greeted with a warm welcome and a map of Bruges with tips and recommendations from the receptionist on where to visit.
Hotel is in a great location, around 15 mins walk from the train station and 5 mins to the centre of Bruges. Room was comfortable, water and toiletries were provided.
Great continental breakfast included- plenty of choice and attentive staff.
Main negative was the lack of air conditioning - we had a room on the top floor and really struggled to cool the room enough with the fan to sleep well the first evening. Would definitely return at a slightly cooler time of the year (was around 30 degrees at the time of our visit). Also note we had to access our room via stairs (no lift) - not a problem for us, but if you have reduced mobility.