Alaya Tulum

Photo gallery for Alaya Tulum

Primary image
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Terrace/patio
Terrace/patio

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach

9.4/10 Exceptional

205 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
The price is £231
Price available on 5/9/2022
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • Tulum National Park - 16 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 28 min drive
  • Gran Cenote - 29 min drive
  • Soliman Bay - 43 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive
  • Airport shuttle (surcharge)

About this property

Alaya Tulum

Placing you 0.1 mi (0.1 km) from Tulum Beach and 1.2 mi (2 km) from Sian Ka'an Biosphere Reserve, Alaya Tulum offers an airport shuttle (available 24 hours) for USD 275 per vehicle. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials or manicures and pedicures. A beach bar, a fitness centre and a terrace are other highlights. Fellow travellers say good things about the helpful staff and shopping.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 8:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay for free
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 275 per vehicle (roundtrip. Maximum occupancy 5)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Does Alaya Tulum offer free cancellation for a full refund?
Yes, Alaya Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alaya Tulum?
As of 9 Aug 2022, prices found for a 1-night stay for 2 adults at Alaya Tulum on 5 Sep 2022 start from £231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alaya Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Alaya Tulum?
Yes, pets stay free.
Is parking offered on site at Alaya Tulum?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Alaya Tulum?
Yes, an airport shuttle is available. The charge is USD 275 per vehicle roundtrip.
What are the check-in and check-out times at Alaya Tulum?
You can check in from 3:00 PM - 8:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Alaya Tulum and nearby?
On-site recreation at Alaya Tulum includes yoga. Enjoy amenities such as a fitness centre, spa services and a garden. Alaya Tulum also has access to a nearby health club.
Are there restaurants at or near Alaya Tulum?
Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include Hartwood (7-min walk), Mur Mur (7-min walk) and Cenzontle (9-min walk).
What's the area around Alaya Tulum like?
Alaya Tulum is a short 1-minute walk from Tulum Beach and 11 minutes' walk from Ven a la Luz Sculpture. The local area is walkable and popular for its beaches.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.7/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Daivette Vanessa, 6-night trip
Verified Expedia guest review

4/10 Fair

Kathleen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Dominique, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beata, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing service, beautiful room with ocean view and close to everything!
Ivana, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was fantastic. Friendly, helpful and accommodating! We had a wonderful time and would definitely go back!
Robert, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was great! The room was spacious and clean. It is walkable to everything but not in the middle of the party spots, which was nice for sleeping.
Karlynda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfection!!
This hotel was amazing in every aspect! Súper confortable, ocean front room was a dream, very clean, eco friendly and just perfect! The entire hotel was just unique, small and super quiet. The beach was beautiful as well. The staff was amazing, from the front desk who helped book everything we needed( tours, transportation) to the waiters, cleaning cru, bar staff everyone always with a smile. This was just perfect and I will definitely go back to Alaya tulum
yesenia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best service ever ! Staff super friendly and profesional . The front desk staff is unbelievable, very courteous , fast and help us with every single request ! Carla , Tanet and David are extraordinary! And the guys by the beach Ismael and Fernando amazing , hardworking and always with a smile !! What a terrific service !! Wonderful hotel !!!
Maria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is really nice and beautiful, the room and staff amazing in special ismael he is the best, he help us on everything we need.
yanet, 2-night family trip
Verified Expedia guest review