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Banyan Tree Puebla

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In the heart of Puebla Historic Center, Banyan Tree Puebla offers a serene oasis with its rooftop terrace, garden, and outdoor pool. Treat yourself to rejuvenating spa treatments or indulge in Thai cuisine at one of three on-site restaurants. Guests praise the helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Airport transfer
  • Pet-friendly
  • Parking available
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
The current price is £172
includes taxes & fees
29 Jun - 30 Jun

Why we love this property

Work and play paradise
City-center hotel offers business facilities with conference space and meeting rooms. Spa services and massages provide rejuvenation after work.
Food paradise on-site
Culinary excellence awaits at 3 restaurants and a cafe. Start the day with local cuisine breakfast, then explore chef service and unwind at 2 bars.
Spa sanctuary
The full-service spa offers aromatherapy, massages, and body treatments daily. A 24-hour gym and peaceful garden complete this rejuvenating retreat.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Urban Bliss

Urban Bliss | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Harmony Suite

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room Double

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Serenity Suite

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Suite

  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Junior Suite Double

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Urban Room King

Urban Room King | Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Bliss Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Bliss Junior Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Bliss Junior Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Urban Room Two Double

Premium bedding, pillow-top beds, minibar, in-room safe

Urban Room Two Double

  • Sleeps 3
  • Free Wi-Fi

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About the area

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000

What's nearby

  • Artist Quarter - 5 min walk - 0.5 km
  • Puebla Convention Center - 5 min walk - 0.5 km
  • El Parian Market - 7 min walk - 0.6 km
  • Zócalo de Puebla - 12 min walk - 1.0 km
  • Puebla Cathedral - 15 min walk - 1.3 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 38 min drive
  • Puebla–Cholula Tourist Train Terminal - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Casa Reyna - ‬7 min walk
  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪Domino’s Pizza San Francisco - ‬4 min walk
  • ‪El Ranchito - ‬2 min walk
  • ‪Gusano de Oro - ‬4 min walk

About this property

Banyan Tree Puebla

  • Banyan Tree Puebla features a rooftop terrace and puts you within a 15-minute walk of Zócalo de Puebla. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Pasquinel Bistrot, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a 24-hour fitness centre. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed (1 total, up to 10 kg per pet)*
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site valet parking (MXN 220.00 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Meeting rooms
  • Conference space (4951 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Chef
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Dining

Pasquinel Bistrot – This restaurant serves breakfast and dinner.
Trattoria Cello – This theme restaurant only serves dinner. Open daily.
Bar Los Lavaderos – On-site bar. Open selected days.
Rooftop Bar – On-site rooftop bar. Open daily.
Saffron – This theme restaurant specialises in Thai cuisine. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children
  • Airport shuttle service is offered for an extra charge of MXN 1250 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 1000.0 per night

Pets

  • Pets are allowed for an extra charge of MXN 1260 per pet, per day

Parking

  • Valet parking costs MXN 220.00 per day

Pool, spa, & gym (if applicable)

  • Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Does Banyan Tree Puebla offer free cancellation for a full refund?

Yes, Banyan Tree Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Banyan Tree Puebla?

Yes, there's an outdoor pool.

Are pets allowed at Banyan Tree Puebla?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 1260 per pet, per day. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Banyan Tree Puebla?

Yes. Valet parking costs MXN 220.00 per day.

Is an airport shuttle service offered by Banyan Tree Puebla?

Yes, an airport shuttle is available. The charge is MXN 1250 per vehicle one-way.

What are the check-in and check-out times at Banyan Tree Puebla?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Banyan Tree Puebla and nearby?

Banyan Tree Puebla has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near Banyan Tree Puebla?

Yes, there are 3 on-site restaurants, featuring Thai cuisine.

What's the area around Banyan Tree Puebla like?

Banyan Tree Puebla is in Puebla Historic Center, a short 13-minute walk from Zócalo de Puebla and 19 minutes' walk from Puebla Cathedral.

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Reviews

Banyan Tree Puebla Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool area offered a lovely experience with a great view. (3 reviews)
  • The spa service was excellent, with a kind and skilled therapist providing a relaxing and effective massage. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Breakfast
Restaurant
Location
View
Parking
Design
Cities

Reviews

Verified

10/10 Exceptional

Amazing spacious rooms and the staff was friendly.
Francisco, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel in a good location with a view of the volcano.
Robert, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel, friendly staff, and nice rooms in a good location.
Elisa, 1-night trip
Verified

10/10 Exceptional

Staff was fantastic, room was spotless and extremely comfortable
Alex, 2-night trip
Verified

10/10 Exceptional

Great experience staying at this Hotel, service was great and the food delicious
Lluvia, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Florice, 1-night trip
Verified

10/10 Exceptional

Great location, amazing views from rooftop dining/pool area, good dining optione
Arun, 4-night trip
Verified

8/10 Very good

Beautiful property and great staff. The food was average at the hotel
Doris, 2-night trip
Verified

10/10 Exceptional

Fantastic facilities, stellar service and good food venues.
Gilberto R. Ruiz, 3-night trip
Verified

10/10 Exceptional

Amazing hotel, staff and service
Eve, 1-night trip
Verified

10/10 Exceptional

If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Sylvester, 2-night trip
Verified

10/10 Exceptional

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
David H, 5-night trip
Verified

10/10 Exceptional

Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!
Michael, 2-night trip
Verified

8/10 Very good

Great property restoration. Garden view from the restaurant is phenomenal.
Ruben, 1-night trip
Verified

8/10 Very good

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Miguel, 2-night trip
Verified

10/10 Exceptional

The design was superb, very nice property with good service.
María Haydé, 2-night trip
Verified

10/10 Exceptional

Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff
Zachary, 1-night trip
Verified

10/10 Exceptional

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.
Ana, 2-night trip
Verified

8/10 Very good

Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Kerry, 1-night trip
Verified

10/10 Exceptional

Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it!
MARISOL, 4-night trip
Verified

10/10 Exceptional

Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Gale, 4-night trip
Verified

10/10 Exceptional

First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Michael, 4-night trip
Verified

10/10 Exceptional

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Monty, 3-night trip
Verified

10/10 Exceptional

Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city
Rafael, 3-night trip
Verified

10/10 Exceptional

While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent
Rodrigo, 3-night trip