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1 room, 2 adults

Hotel Bencoolen@Hong Kong Street

4-star4 stars
47 Hongkong Street, Singapore, 059685, Singapore

City centre hotel, steps from Clarke Quay Central
  • Free local cuisine breakfast, free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • Arrived 3.30pm in the afternoon 26th march the person at reception was on the phone and…Apr 2, 2018
  • Staff were excellent, friendly & helpful. Breakfast options weren't extensive, but it was…May 16, 2019

Hotel Bencoolen@Hong Kong Street

from £107
  • Deluxe Twin Room
  • Executive Twin Room
  • Deluxe Room, 1 Queen Bed
  • Executive Room, 1 King Bed
  • Premier Room
  • Loft Suite

What’s around Hotel Bencoolen@Hong Kong Street

Landmarks

  • In Financial District Singapore
  • Boat Quay (5-minute walk)
  • Raffles Place (8-minute walk)
  • Asian Civilisations Museum (8-minute walk)
  • Chinatown Heritage Center (9-minute walk)
  • Thian Hock Keng Temple (11-minute walk)
  • Peranakan Museum (12-minute walk)
  • Merlion (13-minute walk)

Getting around

  • Singapore (SIN-Changi) 19-min drive
  • Singapore (XSP-Seletar) 16-min drive
  • Johor Bahru (JHB-Senai Intl.) 56-min drive
  • JB Sentral 40-min drive
  • Clarke Quay Station 3-min walk
  • Raffles Place Station 8-min walk
  • Chinatown Station 10-min walk

At a glance

Key facts

Hotel size

  • This hotel has 33 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free local cuisine breakfast daily
  • Coffee/tea in a common area
Things to do
  • Spa tub
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Terrace
Accessibility
  • Accessible bathroom
Languages Spoken
  • Chinese
  • English
  • Korean
  • Malay
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe

Hotel Bencoolen@Hong Kong Street’s small print

Also known as

  • Hotel Bencoolen@Hong Kong Street Singapore
  • Hotel Bencoolen@Hong Kong Street Hotel Singapore
  • Hotel Bencoolen@Hong Kong Street
  • Bencoolen@Hong Kong Street Singapore
  • Bencoolen Hong Kong Singapore
  • Hotel Bencoolen@Hong Kong Street Hotel
  • Hotel Bencoolen@Hong Kong Street Singapore
  • Hotel Bencoolen@Hong Kong Street Hotel Singapore
  • Hotel Bencoolen@Hong Kong Street Hotel
  • Hotel Bencoolen@Hong Kong Street Singapore

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed). Please contact the office using the information on the reservation confirmation received after booking.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 537 reviews

Good 6.0
Arrived 3.30pm in the afternoon 26th march the person at reception was on the phone and ignored us while she continued her conversion,were then informed by the same person we had no reservation after some time sorted out wrong information on booking with very little help from the same staff member seemed just too hard for this member of the staff,6.20am 29th march unable to open safe which contained passports and travel doc's early flight home,transfer vehicle booked for 6.30am my wife rang reception and was told nothing could be done,went to reception only to find the same member of staff we had at check in,explained that could not open the safe her answer was nothing could be done and to just wait for the day manager to arrive,asked at what time that would be answer didn't know,she then said she was the night manger,asked her to over ride the safe lock was told she couldn't and to just wait for the day manager,asked for the managers phone number was told she didn't have one,time was moving on, our travelling companions had left for the airport in the transfer vehicle,continued to ask for the managers number and what time would they be here same response just wait,7.10 am day manager arrived I explained the gravity of the situation,the day manager opened a cupboard behind the reception desk and took out the safe override device,all the way to the room the manager kept apologising had the safe open in 1.00 min,made the flight,the day manager was exceptional and saved the day
skipper, auOther trip
Exceptional 10.0
Great hotel - excellent staff!
Staff were excellent, friendly & helpful. Breakfast options weren't extensive, but it was more than we expected (Things we liked: the fried eggs, sausages, croissants & a great coffee machine!) so we were pleasantly surprised & very happy. The breakfast area was never overly crowded & we could always get a seat. Used plates & cutlery were efficiently cleared away after use, so the area was kept very clean. Breakfast was served from 8am-10:30am. We found the room could have been a little cleaner - we found some ants on the floor, the mugs provided for tea/coffee had some stains around the rim from use, and the ice bucket needed a rinse. The beds were very comfortable & clean. The room & bathroom isn't incredibly spacious, but if you are out and about all day, it is all you'll need. The rain shower head was a nice addition to the hand-held shower head. An ice bucket is available in the room - you collect the ice yourself from the ice machine located in the breakfast area by the lobby. The hotel lifts are quite hot inside, it would be nice if they were air conditioned as well. The lobby is nicely airconditioned. You can leave your luggage in a secure room. Proximity to Clarke Quay MRT was fantastic. Would consider staying here again!
Bic, auTrip with friends
Exceptional 10.0
We have stayed at other hotels in Singapore, this one being the smallest but one of the most enjoyable. Do not become disillusioned by its location on a narrow side street as its nearness to Clarke Quay and the facility it provides is a winner. This is our third hotel in the Clarke Quay area and this is the warmest in hospitality, seeing the same staff each morning, being welcomed by a warm smile and hello. It felt like a family situation. A small buffet breakfast was provided each morning in the ground floor area and coffee and biscuits were available all day in this area. You wont get a view of Clarke Quay as with some of the higher buildings in the Quay but If you don't wish to pay excessive rates for your Singapore stay then this small hotel is a winner and you wont be surrounded by a crush of guests. The room facilities were excellent, being contemporary and very very clean. We have previously stayed at York in the Orchard Road area, Swiss Hotel Merchant Court and Novatel CQ. We stayed a week at Bencoolen in Hong Kong Street and we would do it again on another trip. The pictures provided by this hotel are true images of the facility. Recommended.
Terry, auRomance trip
Fair 4.0
Change our king bed to twin without consent
It would have been perfect 5 stars.... Room is fairly clean, surprisingly very nicely furnished, comfortable bedding, like a 4 star hotel. Very pleased and surprised with the classy renovation for such a small place. Some bearable downside includes toilet that needs fixing though - toilet bowl was shaking. Walls are very thin. They ran out of my original room (Deluxe King) and upgraded me to Executive Twin or something. I booked King for a reason - it's a quick getaway with my bf and here she conveniently "upgraded" my room without my consent thinking that I want it?? I don't want any expensive room, i want the KING BED I've booked. I asked the front desk staff to check again and she did not do it and immediately said no. She was just not responsive and not approachable at all! Remember, I didn't ask to be upgraded. I just want what i've book. I would have given it a 5, but 2 due to bad management, simply changing my room, did not bother to attend/attempt to even check, and unfriendly front desk staff. Be sure to INDICATE that you want that specific room, otherwise they might just give you separate beds for couple, which really doesn't make sense at all! The front desk girl on our check out day was polite though, more approachable compared to the unfriendly girl on the 6th May. Hope they will fix their mismanagement, otherwise it would have been perfect.
Yvonne, myOther trip
Exceptional 10.0
First time in Singapore. Highly Recommended.
My first time to Singapore. I chose this place given its proximity to multiple public transportation options and its walkability to multiple locations. Would I stay here again? Definitely. Are there places better? Of course. Is it worth the cost? It was better than I'd expected. I stayed here because it was close to a wedding reception at the nearby (and expensive) PARKROYAL on Pickering Hotel. I had room 205 which had all the typical amenities including a comfortable king size bed, a standing shower, a flat screen television, iron, and refrigerator. Nevertheless, there wasn't much a view outside my window which is expected in a big city like Singapore. Down the hall from my room was a garden area to sit outside, talk, and enjoy food. On the same floor is also home to a pantry room which you can smell from every morning as staff prepares the breakfast. Outside breakfast hours, you can clean your clothes for free in their pair of washer and dryer (although it can get busy). Upstairs is a small pool in which they have towels that you can borrow if you like to go to the beach. One of the things that I always look forward to is their continental breakfast which includes halal sausages, eggs (hard boiled and fried), cereal, breads (white, wheat, croissants, danishes) with spreads (butter, jam), biscuits/cookies, fruits (apple, sliced yellow watermelon), juices (orange, cranberry), and a coffee machine (black coffee, latte, Milo, cappuccino). All in all, I would highly recommend.
John, usTrip with friends

Hotel Bencoolen@Hong Kong Street

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