2/10 Poor
17 Mar 2023
Needs Updating
On arrival allocated Room 404 - No access to the bed from both sides and safe not working. Asked for room change due to mobility issues, and safe not working.
Then allocated Room 608 - Smell of Damp. Water dripping from the ceiling / air con unit. Totally unhealthy environment, unable to open the window. Told no other rooms available.
So the Receptionist arranged a transfer to their other Bencoolen Hotel.
Receptionist was very helpful and understanding.
Even though the Staff are helpful. Due to fabric and design / condition of the rooms I would not make a future booking.
Robert
Robert, 3-night trip
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