Hanoi Lotus Boutique Hotel

Staff were excellent, friendly and helpful. Location quiet but near the tourist sites. Room large. Good choices at buffet breakfast. Had a late flight but they gave us a shower and s very reasonably priced car to the airport.

We just stayed there 3 times - each for one night - on our way through Vietnam and Cambodia. The hotel is beautiful and the location the best. The staff try so hard it is marvelous - they kept bags for us, took in deliveries while we were travelling and found and kept safe our daughter's earring when she didn't even know where she had lost it. Wonderful place.

My daughter chose this hotel on the basis of the reviews around the hotel. They did not disappoint. Beautifully served and a wide choice. It was my birthday the following day and on arrival back to the hotel in the early evening, the receptionist made an excuse to delay us going to our room and we were amazed at what we saw. The bed was covered with balloons, a birthday cake took centre stage, a 'Happy Birthday' banner was displayed above the bed and the towels were fashioned into little elephants. There were a floral display on the bed in the shape of a heart. The staff had gone to so much trouble when my daughter had said it was her mother's birthday. The staff are second to none. They love the opportunity to practice their English and were so welcoming every time we set foot in the door. As we were travelling around, we were able to leave luggage behind and were offered the free use of a room to shower in before catching our next flight.

The rooms are lovely. The hotel is perfectly located in walking distance to bars and restaurants. The manager is very and all his staff are very helpful.

Loved this hotel, it was the first stop on our Vietnam tour and was a very pleasant surprise. We stayed in the Executive, which was spacious and well furnished. The hotel is well situated, right in the center of the old quarter. The staff were very friendly and efficient. They booked our tours for us and also called up and confirmed the bookings that we had already made. I think this hotel is great value for money, the breakfast choice is very very good. Our bed was very comfortable, we could hear some street noise but a lot less than where we live in central London. The room and the service was at a five star standard. I would highly recommend this hotel.