Guests
All properties in Pictou, Nova Scotia, Canada

The Customs House Inn

3.5-star guesthouse in Pictou

  • Free WiFi and free parking

Image gallery

  • Hotel Interior
  • Hotel Interior
  • Room, 1 King Bed - Bathroom
  • Room, 1 Queen Bed - Bathroom
  • Hotel Interior
Hotel Interior. Image 1 of 15.
1 / 15Hotel Interior
38 Depot Street, Pictou, B0K 1H0, NS, Canada
9.2.Superb.
  • A beautifully restored historical building. We had a lovely bed room and we're made to…

    Sep 11, 2019

  • Good location

    Sep 15, 2021

See all 83 reviews

Official standards

This property advises that it adheres to Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Quiet
Safe
Dining options
Easy parking
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 8 smoke-free guestrooms
  • Daily housekeeping
  • Business centre
  • Air conditioning
  • Laundry service
  • Luggage storage

Feel at home

  • Fridge
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Northumberland Fisheries Museum - 1-minute walk
  • Hector Heritage Quay - 3-minute walk
  • DeCoste Entertainment Centre - 7-minute walk
  • McCulloch Heritage Centre - 17-minute walk
  • McCulloch House Museum - 18-minute walk
  • Pictou Marina - 22-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 Queen Bed
  • Room, 1 King Bed

What’s around

Landmarks

  • Northumberland Fisheries Museum - 1-minute walk
  • Hector Heritage Quay - 3-minute walk
  • DeCoste Entertainment Centre - 7-minute walk
  • McCulloch Heritage Centre - 17-minute walk
  • McCulloch House Museum - 18-minute walk
  • Pictou Marina - 22-minute walk
  • Pictou Golf and Country Club - 27-minute walk
  • Pictou Harbour Range Lighthouses - 42-minute walk
  • Caribou and Munroes Island Provincial Park - 4.9 mi / 7.9 km
  • Caribou Rivers Nature Reserve - 6.8 mi / 10.9 km
  • Loch Broom Log Church - 7.9 mi / 12.7 km

Getting around

  • Halifax, NS (YHZ-Stanfield Intl.) 87-min drive
map
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38 Depot Street, Pictou, B0K 1H0, NS, Canada

At a glance

Size

  • 8 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-9:00 PM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 22

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Working away

  • Business centre

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1872

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Grab bar - in bathtub
  • Accessible bathtub

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards.

Also known as

  • Customs House Inn Pictou
  • The Customs House Inn Guesthouse
  • The Customs House Inn Guesthouse Pictou
  • Customs House Inn
  • The Customs House Inn Pictou
  • The Customs House Inn Guesthouse
  • The Customs House Inn Guesthouse Pictou
  • The Customs House Inn Pictou

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Customs House Inn does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2 PM - 9:00 PM. Check-out time is 11:00 AM. Express check-out and contactless social distancing and check-out are available.
  • Yes. Nearby restaurants include Fat Tony's Bar & Grill (3-min walk), Crown Pizza (3-min walk) and The Stone Soup Cafe and Catering (4-min walk).
9.2.Superb.
  • 10.0.Exceptional

    Contactless check-in was smooth, room was large and very cool despite hot weather outside. Close to restaurants and small local museums. A very good stay.

    1 night trip, Aug 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Your stay is in a beautiful historic building on the waterfront. The rooms are grand with 12' ceilings large windows and a well out fitted bathroom. We had a wonderful stay.

    Paul, 2 night romance trip, Aug 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This place was a huge surprise. We absolutely loved it and the area and would stay here again in a heartbeat! Definitely underrated.

    Giacomina, 1 night romance trip, Aug 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    During these COVID-19 times, we appreciated how easy and contact-free check-in and check-out were. We also enjoyed learning about the history of the building. The owners did a fantastic job converting it from a 150 year old government building into a charming inn.

    1 night family trip, Aug 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful!

    1 night romance trip, Aug 18, 2021

    Verified Expedia guest review

  • 8.0.Very good

    No screens on windows, room closed up and we needed some fresh air .

    peter, 1 night trip, Aug 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A hidden gem!

    Maia, 1 night trip, Aug 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice large rooms. Never saw anyone due to Covid. All comfortable. Room would have benefited by havnig coffee/tea making facilities

    2 night family trip, Aug 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautifully restored building, exposed brick walls, lovely new bathroom, excellent location on waterfront.

    1 night romance trip, Aug 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful old building repurposed into an inn

    2 night romance trip, Jul 16, 2021

    Verified Expedia guest review

See all 83 reviews