The Customs House Inn

Photo gallery for The Customs House Inn

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Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Overview of The Customs House Inn

The Customs House Inn

3.5 star property
3.5-star guesthouse in Pictou

8.8/10 Fabulous

190 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bathtub
The price is £115
Price available on 28/6/2022
Map
38 Depot Street, Pictou, NS, B0K 1H0
Main amenities
  • Daily housekeeping
  • Business centre
  • Air conditioning
  • Laundry service
  • Self-serve laundry
  • Luggage storage
  • Limited hour front desk
For families
  • Fridge
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Digital TV service
  • Free self-parking
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Halifax, NS (YHZ-Stanfield Intl.) - 87 min drive

About this property

The Customs House Inn

The Customs House Inn is a great choice for a stay in Pictou. Guests will have free perks such as WiFi, self-parking and wired Internet. Fellow travellers say good things about the location and walkability.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 8 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 9:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 22
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 10 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 22

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Working away

  • Business centre

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1872

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Grab bar in bath
  • Accessible bath
  • Upper floors accessible by stairs only

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Absolutely loved this place!!! So beautiful. The innkeeper was so gracious and friendly, definitely give Doug 5 stars!!!
Maggie, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The inn was absolutely beautiful and within walking distance to restaurants and things to do in Pictou. We got to wake up watching the sun rise over the water which was fantastic. Doug was awesome and very accommodating. I would go out of my way to stay here if I go back to Nova Scotia in the future.
Brent, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good location
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This place was a huge surprise. We absolutely loved it and the area and would stay here again in a heartbeat! Definitely underrated.
Giacomina, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Contactless check-in was smooth, room was large and very cool despite hot weather outside. Close to restaurants and small local museums. A very good stay.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Your stay is in a beautiful historic building on the waterfront. The rooms are grand with 12' ceilings large windows and a well out fitted bathroom. We had a wonderful stay.
Paul, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

During these COVID-19 times, we appreciated how easy and contact-free check-in and check-out were. We also enjoyed learning about the history of the building. The owners did a fantastic job converting it from a 150 year old government building into a charming inn.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Janet, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful!
1-night romance trip
Verified Expedia guest review

8/10 Very good

No screens on windows, room closed up and we needed some fresh air .
peter, 1-night trip
Verified Hotels.com guest review