Apartment Wharf – Canary South

I rarely complain but......Manilla Street is quite long and the address given on our booking receipt was incomplete. We arrived at the agreed time but were kept waiting in very cold weather for several minutes. Greeting was friendly and helpful. On the 4th floor the stairs were quite a challenge. Fire alarm went off twice on the second day. It was reported but no explanation received. Heating was difficult to control and seemed to be intermittent. Second day all water stopped. Returned after some hours. Day of departure no hot water at all, and no heating, so not possible to shower for two days. Check out time on the booking form was listed as 11.00, but in practice is was 10.30. We dutifully took all rubbish to the bin locker (down the narrow staircase) to find the code for the bin locker was incorrect. Luckily there was a Household waste depository bin nearby. On the dot of 10.30 a cleaner arrived, perhaps the most rude person I have ever come across. No eye contact and the only words I managed to extract were "no English". The apartment was actually very nice and well equipped, but quite expensive and these problems were very detrimental to our short stay.

The experience was totally ruined with a problem with the plumbing. On the Friday lunchtime of our stay (whilst we were out) we were contacted by the Managersto advise us that the water needed to be turned off due to a leak in the downstairs Gym. We got back that evening to find that the issue had been resolved (apparently) but our apartment had no water, including an ability to flush toilets and shower. As of the Sunday two nights later this had still not been resolved, and I had rung the Managers on 8 separate occasions that day with no reply. This was very distressing for my wife and family and I was left with no alternative other than to book us in to a nearby hotel at my further expense for the remaining 4 nights of our stay in London. I have written to the Managers on several occasions now seeking compensation, and so far they have only provided us with a refund for the Friday and Saturday night - not happy!!!

We are a family of 5 with 2 young kids that stayed for 4 nights. The apartment itself was really spacious, clean and modern. The location is good and the grocery store and take away restaurants are 2 minutes walk. The pull out bed in the living area was horribly uncomfortable and in need of replacement and the pillows are so flat I'm not sure you could classify them as pillows, but overall the apartment was very nice and suited our needs. The service before you arrive and the scheduling of getting into the apartment on your arrival date is really where this property is lacking. Be prepared for unreturned emails/text messages and being unsure if someone is actually going to get you into the apartment. They are also very harsh and overly dramatic about their "breakage deposit" policy. It makes a for a generally unpleasant first impression. I understand the need for the deposit but the way they go about it is very threatening and didn't make me feel great about staying there. Basically, once you get there everything is good, but the staff/service in the office that organizes your arrival is not great and not friendly.

Clean, quite new and quiet appartment. Nothing extra, smaller than we expected. A lot of glasses and plates were missing, only a few left. Vacuum cleaner and other cleaning things were just laying in the kitchen/living room. We didn`t feel we`re wellcome then checking in, quite cold reception. We asked for delayed check out or luggage locker, no service. So we were disappointed. Fortunately the weather was fine and London great.

Really nice apartment, very clean and well presented. Not far from Canary Wharf underground and a Tesco is just round the corner, not so great for late night deliveries. only complaint is with the check in procedure, they ask you to give an eta, which i did but as driving said this could change. i updated the eta throughout the journey only to have to wait over an hour to get in the apartment as the agent had to go and let other guests in elsewhere.