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Hotel Casa Santiago Tulum

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Suite King with Balcony | Terrace/patio

Overview of Hotel Casa Santiago Tulum

VIP Access

Hotel Casa Santiago Tulum

3.5 star property
City centre Tulum hotel with outdoor pool

9.4/10 Exceptional

161 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
The price is £69
Price available on 28/2/2023
Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • In La Veleta
  • Tulum National Park - 10 min drive
  • Gran Cenote - 17 min drive
  • Tulum Beach - 13 min drive
  • Playa Paraiso - 18 min drive
  • Tulum Mayan Ruins - 24 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive
  • Xel-Há Park - 24 min drive
  • Dos Ojos Cenote - 121 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 107 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Manglar - 8 min walk
  • Curry by Po Thai - 10 min walk
  • Los Aguachiles Tulum - 11 min walk
  • Hunab Ku - 11 min walk
  • La Barracuda - 16 min walk

About this property

Hotel Casa Santiago Tulum

Placing you 3.6 mi (5.8 km) from Tulum Beach and 5.1 mi (8.1 km) from Tulum Mayan Ruins, Hotel Casa Santiago Tulum offers an airport shuttle (available 24 hours) for USD 106 per vehicle. Guests can take a dip in the outdoor pool and indulge in massages. Other features include a terrace and a garden. Fellow travellers love the helpful staff.


English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests will receive an email 48 hours before arrival with check-in instructions; your host will greet you
  • You will be asked to provide the property with a copy of your passport after booking
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*


  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Art supplies

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby


  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bike hire
  • Beach towels
  • Pool loungers


  • 1 building/tower
  • Built in 2015
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services


  • Wheelchair-accessible parking


  • English
  • Italian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout curtains
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Furnished patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Refundable deposits

  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 106 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards, debit cards, mobile payments and cash.

Mobile payment options include: PayPal.

Also known as

Casa Santiago B&B Tulum
Casa Santiago Tulum
Casa Santiago Hotel Tulum
Hotel Casa Santiago
Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel
Hotel Casa Santiago Tulum Tulum
Hotel Casa Santiago Tulum Hotel Tulum

Frequently asked questions

Does Hotel Casa Santiago Tulum offer free cancellation for a full refund?
Yes, Hotel Casa Santiago Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Casa Santiago Tulum?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Hotel Casa Santiago Tulum on 28 Feb 2023 start from £69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Casa Santiago Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Casa Santiago Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Casa Santiago Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Casa Santiago Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Casa Santiago Tulum?
Yes, an airport shuttle is available. The charge is USD 106 per vehicle one-way.
What are the check-in and check-out times at Hotel Casa Santiago Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Express check-out is available.
What is there to do at Hotel Casa Santiago Tulum and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Hotel Casa Santiago Tulum?
Yes. Nearby restaurants include Manglar (8-min walk), Curry by Po Thai (10-min walk) and Los Aguachiles Tulum (11-min walk).
Does Hotel Casa Santiago Tulum have any outdoor private spaces?
Yes, every room features a furnished patio.
What's the area around Hotel Casa Santiago Tulum like?
Hotel Casa Santiago Tulum puts you in La Veleta, in the heart of Tulum. Popular attractions include Tulum Beach, which is 13 minutes away by car. Travellers say that the area is safe.







Staff & service




Property conditions & facilities




10/10 Exceptional

This was a quiet little spot in the middle of town. The staff was wonderful! Especially Martin!!! Thank you for a lovely stay!
Dena, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Arrived and found out the air conditioner in our room was not working. There was no other room available but they had a room at another one of their hotels which was close by. It was called the Little Gem. The manager went with us to the hotel. This hotel was newer and they let us choose our room. The staff at both hotels were very helpful and super nice. The only down side was all the construction in the area as the area is still being developed and the roads were very rough and difficult to navigate. But even with all that, we enjoyed our stay there. There are many restaurants close by within walking distance and the food delicious. I would recommend either of these properties for your stay in Tulum.
Melanie, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Everyone was so kind and casa santiago is a good option to stay in Tulum center.
BELFUG, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Not great.
We were shocked that this hotel is shown as 3 star in and had such great reviews. Not sure how they got it. Looks like some kind of scam to get such good reviews. Pros: the staff is friendly to talk to. Room size is decent. The balcony was decent size. Cons: our room was in the 3rd floor and workout a lift. There is no one to help you with bags. I carried our 23 kg (50 lb) bags up the three stories. Was quite a workout. There is no phone in the room so for anything I had to come down. Eventually I got the mobile number of the front desk and called their cell for help. No coffee or tea in the room. The bedding was very average and very light. We were very cold the first night. Had to ask for extra blankets the next day. Towels were low quality and not soft. Pool is very small and not usable. The area is a bit remote and cannot walk to town center. Overall it’s a 6 bedroom home converted to hotel. Now sure if I will stay again there.
Bhavesh, 3-night trip
Verified guest review

10/10 Exceptional

I would like to highlight the excellent support and assistance that I received from the front desk. Nestor and Enrique deserve a promotion!. They extend themselves to accommodate the needs of the guests and they go the extra mile to ensure that you feel secure in the area and that you are happy with the amenities at the hotel.
Imara M, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Gracias por todo, Nestor! Todo estuvo genial. Hasta luego, Adam.
Adam, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The place is very nice! I recommend the staff is friendly the pool is great and the rooms are amazing! If I could I would live there.
3-night trip with friends
Verified guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel
2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff is so friendly and the property is very clean! We will definitely be back!
7-night romance trip
Verified Expedia guest review