Guests
All properties in Sunderland, England, United Kingdom

Hilton Garden Inn Sunderland

3.5-star hotel with restaurant, near Stadium of Light

  • Free WiFi and free parking
From
£56

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  • Garden
  • Garden
  • Family Room, 1 Queen Bed with Sofa bed - Living Area
  • King, Suite, 1 Bedroom - Living Area
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Vaux Brewery Way, Sunderland, SR5 1SU, England, United Kingdom
9.0.Superb.
  • Easy friendly check in. Pre arrival requests were auctioned in advance of our arrival.…

    Jul 30, 2021

  • Really enjoyed it.

    Jul 24, 2021

See all 386 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Quiet
Convenient
Safe
Walkable
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 141 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness centre
  • 24-hour business centre

For families

  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Stadium of Light - 4-minute walk
  • University of Sunderland - 24-minute walk
  • St Peter's Church - 13-minute walk
  • National Glass Centre - 15-minute walk
  • Sunderland Museum - 18-minute walk
  • Souter Point Lighthouse - 4.6 mi / 7.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 Queen Bed
  • Twin Room, 2 Single Beds
  • Family Room, 1 Queen Bed with Sofa bed
  • Room, 1 King Bed
  • King, Suite, 1 Bedroom
  • Room, 1 Queen Bed, Accessible

Location

Vaux Brewery Way, Sunderland, SR5 1SU, England, United Kingdom
  • Stadium of Light - 4-minute walk
  • University of Sunderland - 24-minute walk
  • St Peter's Church - 13-minute walk

What’s around

Landmarks

  • Stadium of Light - 4-minute walk
  • University of Sunderland - 24-minute walk
  • St Peter's Church - 13-minute walk
  • National Glass Centre - 15-minute walk
  • Sunderland Museum - 18-minute walk
  • Souter Point Lighthouse - 4.6 mi / 7.4 km
  • WWT Washington Wetland Centre - 4.9 mi / 7.8 km
  • Boldon Business Park - 5 mi / 8.1 km
  • Penshaw Monument - 6 mi / 9.7 km
  • Washington Old Hall - 6.8 mi / 10.9 km
  • Doxford International Business Park - 6.9 mi / 11.2 km

Getting around

  • Newcastle (NCL-Newcastle Intl.) 41-min drive
  • Durham (MME-Teesside Intl.) 57-min drive
  • Sunderland Station 17-min walk
  • Seaham Station 12-min drive
  • Heworth Station 13-min drive
  • St. Peter's Station 7-min walk
  • Stadium of Light Station 23-min walk
  • Park Lane Station 23-min walk

At a glance

Hotel size

  • This hotel has 141 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-3 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception

Things to do

  • Fitness facilities

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2016
  • Lift
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Italian
  • Lithuanian
  • Maltese
  • Polish
  • Portuguese
  • Turkish

In the room

Home comforts

  • In-room climate control (air conditioning)

Freshen up

  • Private bathroom
  • Free toiletries

Be entertained

  • LCD TV

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Karbon Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Small print

Also known as

  • Hilton Garden Inn Sunderland Hotel
  • Hilton Garden Inn Sunderland
  • Hilton Sunderland Sunderland
  • Hilton Garden Inn Sunderland Hotel
  • Hilton Garden Inn Sunderland Sunderland
  • Hilton Garden Inn Sunderland Hotel Sunderland
  • Hilton Garden Inn Sunderland Sunderland
  • Hilton Garden Inn Sunderland Hotel Sunderland

Optional extras

Full breakfast is offered for an extra charge of GBP 12 per person (approximately)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Garden Inn Sunderland does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 3 AM. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, Karbon Grill offers American cuisine. Nearby restaurants include Asiana Fusion Restaurant (13-min walk), The Tipsy Cow (13-min walk) and Biz-R (13-min walk).
  • No, this hotel doesn't have a casino, but Genting Casino Newcastle (18-min drive) is nearby.
  • Hilton Garden Inn Sunderland has a fitness centre and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Amazing

    Extremely clean, modern and comfortable.

    Salim, 1 night business trip, Jul 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good value for money.

    Second stay here, very good on all categories. Can’t fault anything. One night this time meeting friends. Both dinner and breakfast were really good quality and the staff very friendly.

    Monica, 1 night trip with friends, Jul 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Stay at Hilton

    Excellent comfort and reception staff. Only thing that spoiled it was waking up in the morning wanting to make cup of tea and only De-Caff tea bags in room. Only 2 tiny sachets of coffee for 2 night stay. Hilton isn’t cheap so one would expect better than this . A morning cuppa is important on a hotel room stay.

    Christine, 2 night trip with friends, Jul 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Pleasant stay overall

    Room was modern, spacious and clean. Husband had accident at front entrance by banging into a glass window adjoining the revolving door. We think this should have been more clearly marked but the staff were attentive and efficient in dealing with his injury. Bar area is pleasant and functional. Overall service is charming and friendly but sometimes language barriers get in the way - especially with bar staff. Breakfast staff are hardworking and all staff are polite snd go out of their way to help. Breakfast food is plentiful but ordinary.

    Jeanette, 2 night trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Cold

    Couldn’t adjust the heating. It was cold and couldn’t turn the heating up or off. Apart from that the room was nice.

    1 night trip, Jun 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    wonderful stay

    I would recommend Hilton Garden inn, Sunderland, overall stay all very comfortable and friendly staff

    Pritpal, 1 night family trip, Jun 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Brilliant Stay

    Stay was brilliant. The staff are very friendly. Night staff Jack was very helpful and professional during my stay. The hotel is very clean. The parking is 1 minute walk away. Will book again if I visit Sunderland again.

    Syed, 5 night family trip, Jun 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible staff & management

    The hotel building itself is fine as it’s fairly new. However, the staff and the way it’s managed are horrendous. I originally booked a suite only to be advised by the hotel that the suite (insinuating there is only one) would not be available because of maintenance issues & I would be booked into 2 adjoining rooms. Upon arrival we had not been allocated any rooms, which resulted in 30 minutes of trying to find rooms that were both adjoining and clean. Eventually, we were given a suite and a twin room with interconnecting doors. We booked for dinner the service was slow & disjointed. There was no communication amongst staff as we were asked to order again. The food was mediocre & not very warm. We wanted desert & coffee. We could not get the attention of any of the servers. We gave up & went to the bar to get the bill added to our room tab.Breakfast was the same. We were left waiting at our table for someone to take our order & the food again was tepid apart from the cremated toast. We tried to make hot drinks in our rooms, only to find the long life milk had solidified! Check out was the worst as there were no notes as promised regarding the messed up booking, so the receptionist treated me with total contempt & attempted to charge for both rooms. I pointed out that there had been numerous mistakes made by them & I was not prepared to pay for more than my original booking. Apparently, taking the cost of something off the bill that was their error is a ‘gesture of goodwill’.

    Kim, 1 night business trip, Jun 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely hotel but issue with payment at checkout

    Lovely staff and clean high quality room. Offered a personal service. But on checking out (I was in a rush) the reception team advised that I had only paid for two nights instead of two. I was sure this was incorrect and as there was a queue and a taxi waiting I paid £86 extra. On checking my phone this was incorrect and 9 days later I am still awaiting the promised refund. The confirm the error was rectified and the other guest has now paid, so in effect they have both our monies and I’m out of pocket. Not the service I expect or deserve.

    S, 1 night trip, May 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice but hot!

    I have stayed here a number of times and service/rooms are excellent and Covid precautions are above and beyond even with a visitor fumigation booth on entering! However always an issue with air conditioning failing in rooms. We moved rooms it failed again in that room too. Units need upgrading Hilton....

    5 night family trip, May 26, 2021

    Verified Hotels.com guest review

See all 386 reviews