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Hotel Ciutat Jardi

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Terrace/patio
On the beach, white sand, beach towels, 2 beach bars
Seasonal outdoor pool, open 8:30 AM to 8:00 PM, pool loungers
Seasonal outdoor pool, open 8:30 AM to 8:00 PM, pool loungers
Twin Room, Sea View | Terrace/patio

Overview of Hotel Ciutat Jardi

Hotel Ciutat Jardi

4.0 star property
4-star Palma de Mallorca hotel with restaurant, connected to the convention centre

8.4/10 Very good

28 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Illa de Malta 14, Palma de Mallorca, 07007

Guests rated this location 9.0/10 - Wonderful

Main amenities
  • 24-hour front desk
  • Airport shuttle
  • Area shuttle
  • Bar/lounge
  • Beach towels
  • Daily housekeeping
  • Garden
  • On the beach
  • Pool bar
  • Restaurants and 2 beach bars
  • Seasonal outdoor pool
  • Terrace
For families
  • Daily housekeeping
  • Garden
  • Private bathroom
  • Separate bath and shower
  • Television
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Playa de Palma - 4 min drive
  • Paseo Maritime - 10 min drive
  • Cathedral of Santa Maria of Palma - 12 min drive
  • Plaza Espana - 15 min drive
  • El Arenal Beach - 9 min drive
  • Cala Mayor Beach - 17 min drive
  • Port of Palma de Mallorca - 19 min drive
  • Puerto Portals Marina - 25 min drive
  • Palma Nova Beach - 23 min drive
  • Katmandu Park - 27 min drive

Getting around

  • Palma de Mallorca (PMI) - 8 min drive
  • Palma de Mallorca Verge de Lluc Station - 7 min drive
  • Marratxi Pont d Inca Station - 7 min drive
  • Marratxi Poligon Station - 9 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Bar Cala Canta - 2 min walk
  • Casa Ivan - 5 min walk
  • Bonsol - 1 min walk
  • Bungalow - 3 min walk
  • Fujiyama - 7 min walk

About this property

Hotel Ciutat Jardi

Hotel Ciutat Jardi is only 2.4 mi (3.9 km) from the airport and offers a shuttle. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upmarket hotel include 2 beach bars, a poolside bar and a seasonal outdoor pool. Fellow travellers say good things about the shopping.

Languages

Catalan, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • On-site carport
  • Free off-site parking nearby
  • Street parking available

Transfers

  • Airport shuttle*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 beach bars
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

Travelling with children

  • Toys

What to do

  • On the beach

Working away

  • Conference space (689 square feet)
  • Meeting rooms

Services

  • 24-hour front desk
  • Beach towels
  • Bike hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Tour/ticket assistance

Facilities

  • 2 buildings/towers
  • Designer shops on-site
  • Garden
  • Library
  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Terrace

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • Catalan
  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Cable TV channels
  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Down duvet
  • Memory-foam mattress

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night, up to 9 nights and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 8:00 PM
  • The seasonal pool is open from April to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
<p>This property accepts credit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Hotel Ciutat Jardi Palma de Mallorca
Hotel Ciutat Jardi
Ciutat Jardi Palma de Mallorca
Ciutat Jardi
Hotel Ciutat Jardi Palma De Mallorca, Majorca
Hotel Ciutat Jardi Palma De Mallorca Majorca
Hotel Ciutat Jardi Hotel
Hotel Ciutat Jardi Palma de Mallorca
Hotel Ciutat Jardi Hotel Palma de Mallorca

Frequently asked questions

Does Hotel Ciutat Jardi offer free cancellation for a full refund?
Yes, Hotel Ciutat Jardi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Ciutat Jardi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Ciutat Jardi?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:30 AM to 8:00 PM.
Are pets allowed at Hotel Ciutat Jardi?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Ciutat Jardi?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Ciutat Jardi?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Ciutat Jardi?
You can check in from 1:00 PM - 11:00 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Ciutat Jardi?
No, this hotel doesn't have a casino, but Mallorca Casino (11-min drive) is nearby.
What is there to do at Hotel Ciutat Jardi and nearby?
Hotel Ciutat Jardi has 2 beach bars and a seasonal outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Ciutat Jardi?
Yes, there's an on-site restaurant.
Does Hotel Ciutat Jardi have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Hotel Ciutat Jardi like?
Hotel Ciutat Jardi is a short 8-minute drive from Palma de Mallorca (PMI) and 5 minutes' walk from Playa Ciudad Jardín.

Reviews

8.4

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

To me was a great location, stone away from Palma Old town, and but at the same time quiet enough to enjoy a day relaxing in the beach which happens to be at the doorstep. Staff are friendly and very helpful. I'll be back for sure
Freddy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

A real little gem of a hotel set in pretty grounds right next to the beach, near the airport and with easy access to Palma. What really made it special though was the friendliness and helpfulness of the staff. A big thank you to Tomas and the whole team for looking after us so well
3-night family trip
Verified Expedia guest review

8/10 Very good

Loved the historic hotel. Very quaint with a great location right on the beach and promenade.
1-night family trip
Verified Expedia guest review

8/10 Very good

An historical charmer
The hotel is historical. It is located about 4 miles to the city center of Palm de Mallorca along a bike/walkway. The walk follows the Badia de Palma (the bay) on the left and private homes on the right. As you walk, you see the expansive bay in front of you and the immense port with cruise ships and many private yachts. A taxi to town cost about 20 Euros. Hotel is very close to the airport. The staff is friendly, professional and accommodating.
Laurel, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Happy end to holiday at Ciutat Jardi
This was booked for our last night in Mallorca. We enquired about a late checkout room owing to an evening flight and received an upgrade to a seaview room all for €40. Miguel on reception was very obliging and we even forgave him waking us up at 4.30 am by mistake! The breakfast was adequate and the garden setting lovely. The hotel has lots of character and we would love to return soon.
Lilian, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

A Charming Palma Oasis
My friend and I stayed here for a couple nights - the experience was fantastic! Prime location right on the sea, excellent and attentive staff, good breakfast, great bar, and beautiful views. We were even able to rent bikes from the hotel for a very reasonable price-- highly recommend!
Nicole, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous
Excellent location literally next to the sea. A long walk into town straight along the beautiful promenade. Plenty of coffee stops along the way. Or take the number 15 bus, very easy. Staff are excellent, very helpful.
Sue, 3-night trip
Verified Expedia guest review

6/10 Good

Historic hotel close to the water and airport
Stayed here our last night.... love the history, had a great room, bit far from town.... but nice and close to the airport, and great for a morning beach walk!
Verified Expedia guest review

4/10 Fair

Kan ikke anbefales - lever ikke op til 4 stjerne
Desværre en meget skuffende oplevelse. Hotellet er træt, alt for tilfældig indretning, personalet søde, men der manglede skarphed og proaktiv service. Morgenmad en underlig blanding. Kan desværre ikke anbefale dette sted. Billederne lever bestemt ikke op til virkeligheden. Som i slet ikke. For at nævne et par af billedernes urigtighed, er interiør og indretning i fx udeområdet og poolområdet på ingen måde det, vi mødte da vi kom frem. De fine duge på stole og borde, var der ikke. I stedet var det hårde jernstole med helt lige ryg, uden hynder, og jernborde med kakler. Det var meget lidt kønt og ikke rart at spise ved. Det er også restaurantens område til at spise middag i det fri. Jeg har et helt ufravigeligt krav til et hotel med pool og det er, at der er hynder på deres liggestole ved poolen. Det er der på billederne her på Hotels.com, men det var der ikke da vi mødte frem. I stedet var der nogle umulige og ukomfortable liggestole, som man ikke kunne ligge på maven på. Det var meget skuffende. Knappen til bruseren, skulle man selv stå og holde inde på, for at få vandet til at løbe. Hotellet er meget slidt og mangler en ordentligt gennemrenovering. Der var intet pænt at kigge på ved poolen og flere steder var afdækningen til poolområdet lappet med snor og hang trist og træt ned. Buskene blev ikke ordnet, hvorfor der dryssede visne blomster og blade ned på en ved poolen. Der var støv på hylderne i skabene, hul i lagener osv. Ferien var spildt her.
4-night family trip
Verified Hotels.com guest review