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Ocean Riviera Paradise All Inclusive

Photo gallery for Ocean Riviera Paradise All Inclusive

Exterior
On the beach, beach volleyball
On the beach, beach volleyball
On the beach, beach volleyball
5 outdoor pools

Overview of Ocean Riviera Paradise All Inclusive

Ocean Riviera Paradise All Inclusive

4.5 star property
Playa del Carmen beachfront property with 11 restaurants, free water park

7.2/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is £290
Price available on 11/12/2022
Map
Carr Fed Chetumal Cancun km 296 Predio, Montecarlos Lt 7, 7-1 Xcalacoco, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 11 restaurants and 3 poolside bars
  • 10 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 3 outdoor tennis courts
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 15 min drive
  • Tres Rios Ecopark - 14 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 19 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Maroma Beach - 20 min drive
  • Playacar Golf Club - 29 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 29 min drive
  • Ferry to Cozumel - 33 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.4 km

Restaurants

  • Arezzo - 6 min walk
  • Coco's Cabanas - 11 min walk
  • Fonda Argentina - 6 min drive
  • Los Murales - 6 min drive
  • La jungla de la riviera - 8 min drive

About this property

Ocean Riviera Paradise All Inclusive


Property Location
When you stay at Ocean Riviera Paradise All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 4-star property is 4.4 mi (7.1 km) from Quinta Avenida and 5 mi (8.1 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 974 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 5 outdoor swimming pools are a perfect way to relax and recharge. This Mediterranean property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Blue Moon, one of the property's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 3 poolside bars.


Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 782 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:30 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Basketball
  • Bowling alley
  • Shopping
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 4 buildings/towers
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 9 holes of golf
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Nightclub
  • 2 casino gaming tables
  • 4 casino slot machines
  • Casino VIP room
  • 3 outdoor tennis courts

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Blue Moon – This restaurant specialises in international cuisine and only serves dinner.
Amaranto – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Villamarina – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare. A children's menu is available. Open daily.
Ruta 66 – This coffee shop specialises in American cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
La Locanda – This theme restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property

Frequently asked questions

Does Ocean Riviera Paradise All Inclusive offer free cancellation for a full refund?
Yes, Ocean Riviera Paradise All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Ocean Riviera Paradise All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on 11 Dec 2022 start from £290, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Ocean Riviera Paradise All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ocean Riviera Paradise All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Ocean Riviera Paradise All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Ocean Riviera Paradise All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Ocean Riviera Paradise All Inclusive?
You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Ocean Riviera Paradise All Inclusive?
Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.
What is there to do at Ocean Riviera Paradise All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes basketball, bowling and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars and a casino, as well as a nightclub, a fitness centre and spa services.
Are there restaurants at or near Ocean Riviera Paradise All Inclusive?
Yes, there are 11 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Arezzo (6-min walk), Coco's Cabanas (11-min walk) and Fonda Argentina (2.8 mi).
Does Ocean Riviera Paradise All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Ocean Riviera Paradise All Inclusive like?
Ocean Riviera Paradise All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Overall score and ratings

7.2

Good

8.0/10

Cleanliness

7.5/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Good

Not a high quality resort!
Customer service varied a lot! Some staff were super nice and friendly and others not at all. Administration staff is ridiculous, they have just a few people taking care of check-in’s and check-out’s but they have over 20 people ready to follow you all over the resort and try to sign you up for a timeshare presentation. The management is so horrible, that if you try to get a hold of someone at front desk/ operator/guest services via phone… no one answers, period… you can be having a medical emergency or any emergency and no one will answer. We paid 700 for a 4 night stay and that’s the most we should’ve paid, they convinced us to upgrade to El Beso which was not worth it at all, the jacuzzi was old and had no water stopper ( unable to fill) our refrigerator still had what the people before us left ( including a open bottle) they are supposed to have a special counter for people staying at el Beso, but as you can see in the picture no one was there when we needed someone ( I waited about 10 mins), food was the same anywhere we went, no additional perks by updating. If you are looking for a nice resort, this is not it…. Spend a little more and go somewhere else, that way you won’t feel ripped off as we did.
Soledad, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an amazing time, people is super friendly! Thank you so much for everything.
bianca, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Omar, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We loved resort, so much to do. My 3 year old granddaughter could've live at the pool. The specially restaurants was great. The staff we wonderful. This was our 1st time in Mexico and will return and stay here. Only thing I didn't care for the animals but we understand they can't control that.
Doretha, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Ok
Jorge, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I likely the friendliness of the stuff
FESTUS, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

My husband and I really enjoyed being here for our honeymoon. The hotel and their staff were really kind and I would definitely come to this hotel again
Binnet, 3-night romance trip
Verified Orbitz guest review

4/10 Fair

It wasn’t that great. We were not happy at all and switched out of the hotel.
Irene, 6-night family trip
Verified Expedia guest review

2/10 Poor

Food was aweful Staff treated me like I was trash Will never ever go back I checked out express and they charged me for an extra night
Tawana, 3-night trip
Verified Expedia guest review

8/10 Very good

Great Hotel Near Popular Attractions
Awesome location between most popular attractions and spots in the Riviera Maya. The buffet (food and hours of operation), stores, restaurants, and other amenities were great. The hotel was beautiful. My kids loved the water park. The employees were friendly and courteous. One of the reasons our time in Mexico was so memorable. Our only issues were that the hotel sent personnel to do maintenance work in our room without notification and the room had a strong smell to paint when returning from a long day outside. They did offer us to change rooms but we declined because it was near our end of our stay. Must add that one service representative denied the fact that anyone painted in the room when others confirmed. Also during evening/night ours there’s no staff cleaning the mess (i.e. feces) the local coati animals leave in the hallways and stairs. Last, please extend the ours of operation for your pool towel service. In general, would definitely recommend the hotel to others.
Jaime, 9-night family trip
Verified Hotels.com guest review