Saint Pauls House

e stayed here last Fri (11/05). It was a last minute hotel surprise for my partner's birthday and the hotel went above and beyond to make it special. They upgraded our room free of charge, late check out free of charge, a birthday plate in the room saying happy birthday with cakes - these touches really made the day extra special. The hotel is beautiful with extra touches added everywhere. The evening we went they had a lovely gin cocktail evening with a variety to choose from and very knowledgeable mixologists. The location is amazing only a ten minute walk into the city centre with amazing bars around the hotel (but to be honest the bar in the hotel is great!) The breakfast was amazing so much choice for £12 loved the buffet and choice of cooked breakfasts - its great value for money. I work in the travel and tourism industry and have recommended to my company that we use this hotel in the future for birmingham stays as it really has the WOW factor! Thank you Saint Pauls House - we will definitely stay with you again and recommend to everyone!

I checked in around 10pm and then went out again to see friends. Returned around 11.30 to find all doors locked an no one on front desk. Spent about 15 minutes standing in the rain ringing the doorbell and phoning reception (which I could see, unmanned, through the window). Eventually get let back in, go up to my room, and attempt to order room service. 20 minutes ringing from the room phone with no answer, decide to phone the main switchboard from my mobile, which does finally get through. "Do you have gluten-free ciabattas" (they're on the night service menu) "Yes" "Could I have a sandwich" "That'll be 25-30 minutes" "Fine" Half an hour later, a knock on the door. Sandwich arrives - "I'm sorry, we don't have a gluten-free bread, so I've brought it on regular bread. I hope that's okay..." It's obviously not But it's 1am now so I can't be bothered to argue, and I just eat the filling out of the sandwich. Everything else about the hotel is lovely. But they desperately need more night staff, and an after-hours keycard entry on the door. This was utterly shambolic. Real Fawlty Towers stuff.

This was a gem of a hotel - chosen for locality for a family event. Well thought out room accomodation. Only let down by breakfast service - which turned into a farce we were only a table of six however very slow service & two breakfasts 'forgotten' about and then no one would take responsibility for missing orders. Avoidance seemed to be order of the day. Pre pay for breakfast and save they say - not necessarily the case depending on your order.

The hotel was very nice and was clean and comfortable however there were a few niggles that I don’t really expect when I pay £100 a night for room only. Firstly the Wi-Fi password I was given didn’t work which was inconvenient. Secondly I came back to the room one day to find the temperature in my room had been set at 30C I assume by the person who cleaned the room. No idea why and no explanation from reception when asked. Then on check out they tried to charge me £22 for food and drink bought in the bar despite the fact I’d never been in the bar. The receptionist did remove it from the bill but gave me the distinct impression that she didn’t believe me!

Dreadful breakfast and an uncomfortable bed marred our stay