Skip to main content.
All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Grand at Moon Palace - All Inclusive

5-star5 stars
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500, Mexico

Cancun beachfront hotel with 10 restaurants, golf course
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • This place is just phenomenal. The service is genuinely first class, the food outstanding…Aug 4, 2019
  • I don’t generally recommend many things because we are all different and like different…Jun 8, 2019

The Grand at Moon Palace - All Inclusive

from £411
  • Grand Room, Jetted Tub, Resort View
  • Grand Room, Jetted Tub, Garden View
  • Grand Swim Up Suite
  • Presidential Suite, 2 Bedrooms, Jetted Tub
  • Family Room, 2 Bedrooms

What’s around The Grand at Moon Palace - All Inclusive

Landmarks

  • On the beach
  • Ventura Park Cancun - 8 mi / 12.8 km
  • Xoximilco - 8.5 mi / 13.7 km
  • Cancun Country Club - 8.8 mi / 14.1 km
  • Delfines Beach - 12.2 mi / 19.6 km
  • El Rey Ruins - 13.5 mi / 21.7 km
  • Aquaworld - 14.6 mi / 23.4 km
  • Galenia Hospital - 13.3 mi / 21.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 19-min drive

At a glance

Key facts

Hotel size

  • This hotel has 1,316 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

Other information

  • All-inclusive (gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 6 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Spa services on site
  • Playground on site
  • Scuba diving on site
  • Nightclub
  • Free water park access
  • Waterslide
  • Lazy river
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 32630
  • Conference space size (meters) - 3031
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Year Built – 2017
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch Smart televisions
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Not included

  • Airport transfers

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The Grand at Moon Palace - All Inclusive’s small print

Also known as

  • Moon Palace Grand All Inclusive Cancun
  • Moon Palace Grand All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive Cancun
  • Cancun The Grand at Moon Palace - All Inclusive Hotel
  • The Grand at Moon Palace – All Inclusive
  • The Grand at Moon Palace All Inclusive
  • Grand Moon Inclusive Cancun
  • The At Moon Inclusive Cancun
  • The Grand at Moon Palace - All Inclusive Hotel
  • The Grand at Moon Palace - All Inclusive Cancun
  • The Grand at Moon Palace - All Inclusive Hotel Cancun
  • The At Moon Inclusive Cancun
  • The Grand at Moon Palace - All Inclusive Hotel
  • The Grand at Moon Palace - All Inclusive Cancun
  • The Grand at Moon Palace - All Inclusive Hotel Cancun
  • Grand Moon Palace All Inclusive Cancun
  • Grand Moon Palace All Inclusive
  • Hotel The Grand at Moon Palace - All Inclusive
  • The Grand at Moon Palace - All Inclusive Cancun

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.8 From 514 reviews

Exceptional 10.0
Outstanding dream destination
The grand at moon palace is what dream holidays are made off, hotel rooms are massive and well equipped, spotless in every way, the resort has the best and biggest selection of food I have ever seen at an all inclusive resort, some of the restaurants are unbelievable, tonnes to do, WiFi is great even works on the beach, the main positive about this resort I would say is the staff who work there they literally cannot do enough for you so polite and friendly everywhere, only negative is the beach which isn’t bad but also isn’t great but don’t let that put you off as the rest of the resort is a dream
Harry, gb10 night romance trip
Exceptional 10.0
The grand at moon palace
Great hotel!!
Deborah, gbRomance trip
Exceptional 10.0
Excellent Hotel
What an excellent hotel, the facilities were amazing and the staff were extremely helpful, they was always happy and couldn’t do enough for you. I will be coming back again.
Kirsten, gb7 night romance trip
Very good 8.0
Love the Grand!
Loved the resort, food, drinks, entertainment, water park and room size. The one thing they need to change is having 2 Queen size beds vs 2 doubles.
Brett, us5 night family trip
Exceptional 10.0
Amazing place to stay with the family!
Rafael, mx2 night family trip

The Grand at Moon Palace - All Inclusive

Is the description of this property not correct? Tell us