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Moon Palace The Grand Cancun - All Inclusive

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9 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property
Cancun beachfront aparthotel with golf course, free water park

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Child-friendly activities
The price is £542
Price available on 11/12/2022
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
Main amenities
  • 1304 apartments
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 11 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private hot tub
  • Premium TV channels

Room options

About this area

What's nearby

  • On a private beach
  • Delfines Beach - 20 min drive
  • Plaza Las Americas - 42 min drive
  • La Isla Shopping Mall - 26 min drive
  • Forum Beach - 40 min drive
  • Cancun Convention Center - 42 min drive
  • Puerto Cancun Marina Town Center - 47 min drive
  • Tortuga Beach - 46 min drive
  • Langosta Beach - 47 min drive
  • Turtle Beach - 49 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive


Property Location
With a stay at The Grand at Moon Palace - All Inclusive in Cancun, you'll be on the beach, and 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun. This 5-star hotel is 13.5 mi (21.7 km) from El Rey Ruins and 14.6 mi (23.4 km) from Aquaworld.

Rooms
Make yourself at home in one of the 1316 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private furnished balconies. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities
Practice your swing on the golf course or dip into one of the 7 outdoor swimming pools. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the hotel's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 4 swim-up bars.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This hotel has facilities measuring 32630 square feet (3031 square meters), including conference space. Free valet parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Property size

  • 1304 apartments
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 11 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Air hockey

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness centre
  • 27 holes of golf
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible business centre
  • Handrails in hallways
  • Handrails in stairwells
  • Visual fire alarm
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.
Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
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Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
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Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace The Grand Cancun - All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All Inclusive on 11 Dec 2022 start from £542, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace The Grand Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Moon Palace The Grand Cancun - All Inclusive and nearby?
Have fun with on-site activities such as hiking, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the aparthotel's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All Inclusive also has a private beach, a lazy river and a fitness centre, as well as private indoor hot tubs, an arcade and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 11 on-site restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Bugambilias (6-min walk), Momo (6-min walk) and Los Caporales (13-min walk).
Does Moon Palace The Grand Cancun - All Inclusive have private hot tubs?
Yes, each apartment has a private indoor hot tub.
Does Moon Palace The Grand Cancun - All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All Inclusive like?
Moon Palace The Grand Cancun - All Inclusive is a short 7-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes' walk from Arrecife de Puerto Morelos National Park.

Overall score and ratings

8.6

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Top restaurant
Best resort and best service
Vsnraju, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Danlong, 5-night family trip
Verified Expedia guest review

6/10 Good

We love the waterpark, arcade, pools and playroom We didn’t like the long waiting for the restaurants (more than 1 hr), unavailability on key restaurants. We paid a lot and we were not being able to enjoy the quality food. We ended getting burgers for the kids every day and even those the waiting was 45 mins. The beach is in terrible and sad condition. A lot of trash, very smelly, full of algay. Not at all as the photos. Very disappointed. All the restaurants were very full over capacity. Not a relaxing mode for sure The staff were in selling mode at every corner. It doesn’t make any sense Overall the staff is very friendly and the hotel is very clean
Magaly Esperanza Frias de, 4-night family trip
Verified Expedia guest review

8/10 Very good

Cristy Melissa, 3-night trip
Verified Orbitz guest review

6/10 Good

Ahmad M, 6-night trip
Verified Expedia guest review

8/10 Very good

Great hotel. Big and lots to do. Too big for me and two little kids. Food, spa and services were great!
Mona, 6-night family trip
Verified Expedia guest review

2/10 Poor

The service and attention very deficient, the place is dirty from rooms to the restaurants which have food and debris all over, the beach condition is poor as well. The place is crowded and no staff around to help
Javier, 6-night family trip
Verified Orbitz guest review

2/10 Poor

Bad service
Nina, 7-night family trip
Verified Expedia guest review

2/10 Poor

Poor service food is recycled items. Not worth the price
Mele, 4-night family trip
Verified Expedia guest review

4/10 Fair

akram, 2-night trip
Verified Hotels.com guest review