Home2Suites by Hilton Nashville Franklin Cool Springs

We stayed here over night on our cross country drive. I selected the hotel a few months prior based on customer reviews. The only thing I can think about why our experience differed is because we stayed in a dog-friendly room (for which we paid extra on top of the steep fee for this hotel class rating). The only time we’ve ever stayed in a dog-friendly room that was quite as dirty as this Hilton room was while taking our chances at well-known one-star chain; I expected far better from this brand and for this price. The good: check-in was easy, service was very peppy/friendly, the location was great. The not-so-good: the carpet was so dirty it turned the bottom of my feet black after I took a shower, the shower curtain clearly had a urine stain on it from a previous male canine-visitor (it also had mildew on the bottom—both things indicated the cloth had not been laundered recently). Basic things like extra pillows or toilet paper were lacking (there was one almost gone roll in the bathroom when we arrived, and the other roll was empty; we had to bother housekeeping for another roll in the morning). The bed was small and uncomfortable, and the bedding kind of funky (the “comforter” was clearly intended to be a mattress topper). We’ve used another well-known and higher end brand’s (less expensive) residential inns for our previous travel, and the dog-designated rooms were CLEAN, comfy, and well-appointed. There really was no excuse for this room to not be as well.

We really enjoyed our stay at this hotel. The area was convenient and had a variety of shopping centers as well as restaurants. The staff was very helpful and friendly!

Great hotel with suites. Close to restaurants and shopping. The staff was very friendly and accommodating. I would definitely stay there again.

Great stay here. Quiet and comfortable beds.