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The Franklin London - Starhotels Collezione

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Property entrance
Presidential Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Deluxe Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Deluxe Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Overview of The Franklin London - Starhotels Collezione

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The Franklin London - Starhotels Collezione

5.0 star property
Luxury hotel with restaurant, near Brompton Oratory

9.4/10 Exceptional

288 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
The price is £420
Price available on 4/12/2022
Map
24 Egerton Gardens, London, England, SW3 2DB

Room options

About this area

What's nearby

  • In London City Centre
  • Natural History Museum - 8 min walk
  • Hyde Park - 10 min walk
  • Royal Albert Hall - 12 min walk
  • Oxford Street - 27 min walk
  • Marble Arch - 28 min walk
  • Buckingham Palace - 29 min walk
  • Piccadilly Circus - 36 min walk
  • Leicester Square - 40 min walk
  • Trafalgar Square - 42 min walk
  • Big Ben - 44 min walk

Getting around

  • Heathrow Airport (LHR) - 36 min drive
  • London (LTN-Luton) - 44 min drive
  • London (LCY-London City) - 47 min drive
  • Gatwick Airport (LGW) - 81 min drive
  • London Victoria Rail Station - 26 min walk
  • London (ZEP-Victoria Train Station) - 27 min walk
  • West Brompton Underground Station - 29 min walk
  • South Kensington Underground Station - 7 min walk
  • Knightsbridge Underground Station - 11 min walk
  • Gloucester Road Underground Station - 13 min walk

Restaurants

  • The Hour Glass - 3 min walk
  • Giovanni - 3 min walk
  • The Bunch Of Grapes - 3 min walk
  • Aubaine - 3 min walk
  • Bibendum - 4 min walk

About this property

The Franklin London - Starhotels Collezione

When you stay at The Franklin London - Starhotels Collezione, you'll be in a great location, within a short 10-minute walk of Hyde Park and Natural History Museum. Guests can indulge in massages and enjoy Italian cuisine at The Franklin Restuarant, which is open for lunch and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers love the location and local sightseeing. Public transportation is only a short walk: South Kensington Underground Station is 7 minutes and Knightsbridge Underground Station is 11 minutes.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 35 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 31 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • 24-hours off-site parking within 1312 ft (GBP 52 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Library
  • 24-hour fitness centre
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free newspapers
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 25 for adults and GBP 12.50 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 60.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 30 per pet, per night

Parking

  • Parking is available nearby and costs GBP 52 per day (1312 ft away; open 24 hours)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Does The Franklin London - Starhotels Collezione offer free cancellation for a full refund?
Yes, The Franklin London - Starhotels Collezione does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Franklin London - Starhotels Collezione?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on 4 Dec 2022 start from £420, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Franklin London - Starhotels Collezione?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Franklin London - Starhotels Collezione?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 31 lbs per pet. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Franklin London - Starhotels Collezione and nearby?
The Franklin London - Starhotels Collezione has a 24-hour fitness centre and spa services.
Are there restaurants at or near The Franklin London - Starhotels Collezione?
Yes, The Franklin Restuarant offers Italian cuisine and garden views. Nearby restaurants include Aubaine (3-min walk), Bibendum (4-min walk) and Daphne's (4-min walk).
What's the area around The Franklin London - Starhotels Collezione like?
The Franklin London - Starhotels Collezione is in London City Centre, a short 7-minute walk from South Kensington Underground Station and 10 minutes' walk from Hyde Park. Travellers say that the area is walkable and good for shopping.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

sam, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hit and miss
A bit of a hit and miss. Rooms are very dark, same as the rest of the hotel. Felt kind of claustrophobic. Bed was very comfortable, rooms cleaned to a good standard. Service in the restaurant was great, food sadly not. One of our meals was luke warm, spaghetti alle vongole had a very small amount of them inside and was tasteless. Selection of 5x Italian cheeses was only 3x at the end, and Parmigiano Regiano or Grana Padano was the only Italian cheese between the three. Bar again service superb but closed at 11pm on Saturday night just as many guests were coming back from their dinners out and fancied last drink in the bar ….. Reception is very frosty and unwelcoming.
emanuela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location couiple mins walk to Harrods
The staff were wonderful and the room was very pretty . The whole hotel is very beautiful and feels quite personal as it’s not that big . THE LOCATION IS 100/10
Safia, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Patrick, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Edward A, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A gr8 wonderful hotel, super nice professional staff an excellent location
hamid, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Lovely hotel, check-in staff rude
Greeting by reception was impolite and rude and embarrassing (not what you’d expect from a 5* hotel) Other than that the stay was wonderful, room was quiet and breakfast was spectacular.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nancy, 3-night trip
Verified Expedia guest review