Ridgemount Hotel

Not very welcoming staff not trained well in basic skills e.g not telling us breakfast times. So assuming the breakfast would be available up until at least 10 am. When we went for our breakfast at 09:30 we were rudely told we missed and sent out on our way.. On first glance the hotel seemed very basic and a bit shoddy our room was in the basement very basic best ting about it was the en-suite. The bed was very tired looking and uncomfortable the decor was basic really basic. I would not recommend this hotel if you are used to high end comforts

Whilst the decor of the room is slightly dated, the cleanliness and service was great. On our arrival and the next morning we were asked if we needed help with directions and given maps which they made notes on for us which i thought was lovely as london is not easy to navigate in my opinion! Every staff member we met was very approachable and friendly. The breakfast was perfectly fine, not amazing but nice and very reasonable. The room was one big room for 2 adults and 2 children. My children loved that we were all in the same room and having a 'sleepover'. Location was good and not too far from bus routes or the tube. We had a very nice experience and felt very safe and happy there

Noise all night from the rooms next to me.

Really convenient location, with friendly, helpful staff. (Hot drinks were available in the lounge rather than a kettle in the room, but this was fine).

Staff/owners were very helpful and plesent. Breakfast was great. Room and bed a bit dated but everything in good working order. Would happily stay again.