8/10 Very good
25 Aug 2022
Central Location But Poor Service
We returned here again because of central location and facilities and our past positive experience however we were very disappointed with parts of our stay. Daily housekeeping was part of our accommodation purchase both written and verbally but never happened and as we stayed for 6 nights clean sheets clean towels toilet paper etc should have been provided. The first thing we had to do was defrost the fridge as it was so iced up, the tiles on the bathroom floor were loose and the shower leaked. The room supplies like salt and pepper had empty shakers, the dishwashing detergent ran out, there were no extra rubbish bags which were a necessity after 6 days and there was nothing to clean or sweep the floor with! We were unable to contact anybody and had to try to catch the cleaners just to get toilet paper. Totally different from our previous stay. Also the TV on the eisel was quite dangerous as it was unstable and moved around with a potential to fall. Having said all this we enjoyed our stay but these issues need attending to especially the housekeeping which was supposed to be included.
Liz
Liz, 6-night trip
Verified Hotels.com guest review