Good - staff was helpful at check in, the room was not ready but he gave us the key to the room as we wouldn't be back again to the hotel until after midnight.
Not good - the room (room 3) smelt like a smoking room, nothing we could do as we didn't get into the room until after midnight so had to stay there and all our clothes now has the horrible smell. I asked at check out if all their rooms are non smoking and told her about the smell, she said yes and she would let the management know.
Also, in the morning from 8ish, there was constant door slamming, like every 1-2 minutes for about half an hour, found out it was the staff going in and out of the annex, instead of keeping the door open, they just kept letting the door slam.
Apart from the above, there are a few broken bits in the room that needs fixing, I think the bed is one of them.
Unsure how it got 9.0 review on here, I chose the hotel based on that but unfortunately, it turned out to be one of the worst stays we had.