Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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1 room, 2 adults

DoubleTree by Hilton New York Times Square West

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • WiFi (surcharge)
  • Dry cleaning/laundry service
  • Grocery/convenience store
350 W 40th St, New York, NY, 10018, United States of America

4-star hotel with 2 bars/lounges, near Times Square
  • Great for families

    Good to know

    • Free cots/infant beds
    • WiFi (surcharge)
    • Dry cleaning/laundry service
    • Grocery/convenience store
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

New York State may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • 1. Bedsheets dirty 2. Rooms small 3. Rude staff Definitely won’t be going back. Mar 18, 2020
  • Had 3 different rooms No house keeping / maid service either one day Complained - no…Mar 6, 2020

DoubleTree by Hilton New York Times Square West

from £77
  • Standard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking, City View
  • Room, 1 King Bed, Non Smoking, City View
  • Premium Room, 2 Double Beds, Non Smoking, City View
  • Premium Room, 1 King Bed, Non Smoking, City View
  • Room, 1 King Bed, Non Smoking, View (Freedom Tower View)
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)
  • Room, 1 King Bed, Accessible (Roll-in Shower)
  • Room, 1 King Bed, Accessible, City View (Hearing)

What’s around DoubleTree by Hilton New York Times Square West

Landmarks

  • In Midtown
  • Times Square - 5-minute walk
  • Madame Tussauds Wax Museum - 6-minute walk
  • Bryant Park - 10-minute walk
  • Broadway - 11-minute walk
  • Jacob K. Javits Convention Center - 11-minute walk
  • Macy's - 12-minute walk
  • 5th Avenue - 13-minute walk

Getting around

  • New York, NY (LGA-LaGuardia) 29-min drive
  • New York, NY (JFK-John F. Kennedy Intl.) 42-min drive
  • Newark, NJ (EWR-Liberty Intl.) 29-min drive
  • New York, NY (NYS-Skyports Seaplane Base) 4-min drive
  • Teterboro, NJ (TEB) 15-min drive
  • Linden, NJ (LDJ) 25-min drive
  • New York Penn Station 11-min walk
  • New York W 32nd St. Station 15-min walk
  • Grand Central - 42 St. Station 19-min walk
  • Times Sq. - 42 St. Station 7-min walk
  • 42 St. - Bryant Pk. Station 9-min walk
  • 34 St. - Penn Station 9-min walk

At a glance

Key facts

Hotel size

  • This hotel has 612 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • New York State may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 1 per room (up to 25 lbs)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking* on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Room service
Things to do
  • Fitness facilities
Working away
  • 24-hour business centre
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 900
  • Conference space size (meters) - 84
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2017
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Braille signage
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

High Bar – On-site rooftop bar. Happy hour is offered. Open daily.

DoubleTree by Hilton New York Times Square West’s small print

Also known as

  • DoubleTree by Hilton New York Times Square West Hotel
  • DoubleTree by Hilton New York Times Square West New York
  • DoubleTree by Hilton New York Times Square West Hotel New York
  • DoubleTree Hilton Times Square West
  • DoubleTree by Hilton New York Times Square West 
  • DoubleTree Hilton Times Squar
  • DoubleTree by Hilton New York Times Square West Hotel
  • DoubleTree by Hilton New York Times Square West New York
  • DoubleTree by Hilton New York Times Square West Hotel New York

Policies

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines; the Safe Travels (WTTC - Global) sanitisation guidelines; and the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

Mandatory fees

Deposit: USD 100 per accommodation, per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 75 per day

Breakfast costs between USD 22.00 and USD 30.00 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 9.95 per day (rates may vary)

WiFi is available in public areas for USD 9.95 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 14.95 per night (rates may vary)

Wired Internet access is available in public areas for USD 9.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for DoubleTree by Hilton New York Times Square West

  • Does DoubleTree by Hilton New York Times Square West offer free cancellation for a full refund?
    Yes, DoubleTree by Hilton New York Times Square West does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at DoubleTree by Hilton New York Times Square West?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at DoubleTree by Hilton New York Times Square West?
    Yes. Valet parking costs USD 75 per day.
  • Are pets allowed at DoubleTree by Hilton New York Times Square West?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 11 kg per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at DoubleTree by Hilton New York Times Square West?
    You can check in from 3 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near DoubleTree by Hilton New York Times Square West?
    Yes, Tranzit offers American cuisine. Nearby restaurants include Oovina (3-min walk), Tavola (3-min walk) and Schnippers Quality Kitchen (3-min walk).
  • Is there an on-site casino at DoubleTree by Hilton New York Times Square West?
    No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.

Recent reviews

Good 7.8 From 2,836 reviews

Poor 2.0
Location is about 10-15 minutes walk from Times Sqaure - alot of other hotels that are nicer and much cheaper and closer to Times Sqaure. Bath is nasty - very unless and shower barely fits one peron (I am a UK size 10!). Room is dingy. Stafff ignored several of my emails - I have emailed on several occasions with regards to a very expensive and sentimental dress being left behind in the hotel and offered to pay postage for this to be shipped back - I haver been waiting for a response since 1st of October it is nearly March. I have sent emails with regards to reseverations and bookings which has miraculously been responded too?
AB, gb9 night trip with friends
Exceptional 10.0
Excellent service on check in, all staff very friendly
Simon, gb1 night trip
Fair 4.0
Overall tired and small dated rooms
The rooms were tiny, the halls were tired and grubby. Overall not the standard of doubletree I expect and see in the UK. The staff were kind enough to refund the nights we had paid in advance.
Gary, gb5 night trip
Exceptional 10.0
Loved this property very central & had a rooftop bar
Brogan, gb5 night family trip
Exceptional 10.0
Hotel was Amazing, Great View Very comfortable bed Service was great always helpful and on hand Great Facilities Very Good Hotel
gb3 night trip with friends
Good 6.0
Average
The chaps on the door were brilliant but after that your hotel is fairly poor. Poor check in staff. Tired rooms, very poorly maintained rooms, not 4 star or even close . Maybe 2 or 3 star
gb3 night family trip
Very good 8.0
Generally nice and clean but room was a little tired. A spa/pool would be a great addition
gb10 night romance trip
Exceptional 10.0
Great
the location is perfect! two blocks away from time square so its not noisy but walking distance to everything. on arrival the staff are very helpful and nice, we got given warm cookies and bottled water before going to our room. The rooms are very small, but that was to be expected in new york city. The roof top bar has a great view. I would stay here again.
Lauren, gb6 night trip
Good 6.0
The proximity to all major tourist attractions was excellent. The bed and bathroom were clean. Reception staff on arrival were polite and friendly (nice free cookie on arrival)but this was not the case later in the week when I had a query where a different receptionist was very blunt. I was travelling alone so room was fine but would be very small for a couple staying there. Carpet was not very clean despite the rest of room being in good condition.
gb4 night trip
Good 6.0
Good fairly central location. The lift service poor at times had to wait 15-20minutes for a lift to access room located on 29th floor. No real lounge area to enjoy drinks from the bar, only 8 uncomfortable bar stools
gb4 night romance trip

DoubleTree by Hilton New York Times Square West

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