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1 room, 2 adults

Pensión Kaia

2-star2 stars
Great for familiesThis property has good facilities for families.
Calle Puerto, 12, 2, San Sebastian, Gipuzkoa, 20003, Spain

City centre pension, steps from Monte Urgull
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 55 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Single room here is so small, just enough room for a bed. Bathroom is tiny but functional…Jul 30, 2018
  • Compact room with good basic facilities. Impeccably clean. Good location in the Old Town.…Nov 1, 2017

Pensión Kaia

from £61
  • Double Room
  • Triple Room
  • Twin Room

What’s around Pensión Kaia


  • In Old Town
  • Monte Urgull (3-minute walk)
  • Concha Beach (6-minute walk)
  • Ondarreta Beach (25-minute walk)
  • Basilica of Saint Mary of the Chorus (1-minute walk)
  • 31 de Agosto Kalea (1-minute walk)
  • Plaza de La Constitucion (1-minute walk)
  • Port of San Sebastian (2-minute walk)

Getting around

  • San Sebastian (EAS) 17-min drive
  • Biarritz (BIQ-Pays Basque) 33-min drive
  • Bilbao (BIO) 62-min drive
  • Donostia-San Sebastián Station 15-min walk
  • San Sebastian Amara Station 17-min walk
  • Pasaia Station 8-min drive

At a glance

Key facts


  • 8 rooms


  • Check-in time noon-11 PM
  • Check-out time is 11:30 AM
The front desk is open during the following times:
  • Monday-Sunday: 9 AM-2:30 PM
  • Monday-Sunday: 5 PM-10:30 PM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

  • Discounted off-site parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • Buffet breakfast daily (surcharge)
Things to do
  • Bicycle rentals nearby
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Lift
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 19-inch flat-screen TV
Stay connected
  • Free WiFi
Food and drink
  • Microwave (on request)
  • Daily housekeeping

Pensión Kaia’s small print

Also known as

  • Pensión Kaia Pension
  • Pensión Kaia San Sebastian
  • Pensión Kaia Pension San Sebastian
  • Pensión Kaia Pension
  • Pensión Kaia San Sebastian
  • Pensión Kaia Pension San Sebastian


Guests must contact this hotel in advance to reserve a crib (infant bed). Please contact the office using the information on the reservation confirmation received after booking.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 3.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.4 From 60 reviews

Exceptional 10.0
Weekend in San Sebastián
This was our 2nd stay at the Pension Kaia only this time we invited another six people to join us. Bit confusing at start as booked all the rooms using my name Steve but within mins. confusion all sorted. Look have stayed in 3 and 5 star hotels around the World but Kaia does what it says which is to provide clean comfortable beds, bathrooms that are clean (everyday) and is slap bang in the middle of the top twenty pintxo bars in San Sebastián. Has a lift that goes up to the 2nd floor and management that makes you feel welcome and having problems with translation will phone someone who can talk English for you. It works out at approx €36 per person per night and all the people we invited along (all of us have stayed at some of the best hotels in the world) will be back next year. Great place to stay.
Stephen, gb2 night trip with friends
Exceptional 10.0
Nice pension, really central. Can be noisy. Really clean.
Ciaran, ieTrip with friends
Poor 2.0
Really disappointing
We were really disappointed with our stay. The manager isn’t there at the office hours that are on the webpage. We had to wait until later than what was told to us as check-in time before we could check in. The manager walked around the passages speaking loudly on her phone and slamming doors until late at night and allowed the dog to bark outside the rooms when we were trying to sleep. We were told that breakfast starts at 9 but it was late every day and was mostly pastries and bread. The sign in the room says that you can check out from 9 but the manager only arrived after this time. The sign also says that they offer a laundry service but when we asked them to assist with our laundry they said they don’t do it. The WiFi is really poor and doesn’t work most of the time. Our shower ran out of soap during the first time we used it and the bath towels had holes in them. The heater in the room also didn’t work.
MISS, zaRomance trip
Exceptional 10.0
Lovely well maintained pension in the heart of to
The Managers were warm hearted, generous and attentive to our needs.
Lee, auRomance trip
Very good 8.0
Small room but great staff
Even though our check-in was a bit choppy--the staff were not there when they were supposed to so we had to call them for them to show up--, the couple in charge made up for this with kindness and by offering us free breakfast. The room was clean and the bathroom had been recently renovated. It is important to point out it was very small. I'm only 5'8, and felt a bit tight in the bathroom. So if you're a large person with a lot of luggage, you may want to inquire if they have bigger rooms with bigger bathrooms. The location is perfect if you want to be in the heart of the old city, with its restaurants and large numbers of tourists. If you want a more quiet and isolated place (I don't even know if it's available in San Sebastian!), then this is not the place for you.
Andres, usFamily trip

Pensión Kaia

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