Guests
All properties in Siem Reap, Siem Reap Province, Cambodia

Jaya House River Park

Luxury hotel with 2 outdoor pools, near Royal Garden

  • Free full breakfast, free WiFi and free parking
From
£328

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River Road, Treang Village, Siem Reap, 17000, Siem Reap, Cambodia
10.0.Exceptional.
  • Excellent short trip, very well looked after by considerate staff and great cuisine.…

    Nov 16, 2019

  • Everything at Jaya House was superb, everyone very friendly and helpful we couldn’t ask…

    Apr 28, 2019

See all 53 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 36 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Free airport shuttle

For families

  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In a provincial park
  • Royal Garden - 14-min walk
  • Angkor Wat - 27-min walk
  • Pub Street - 27-min walk
  • Angkor Night Market - 31-min walk
  • Ta Prohm Temple - 7.9 mi / 12.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe King - Airport transfers
  • Junior Suite King with pool view - Airport transfers
  • Junior Pool Suite King - Airport transfers
  • Deluxe Twin - Airport transfers

What’s around

Landmarks

  • In a provincial park
  • Royal Garden - 14-min walk
  • Angkor Wat - 27-min walk
  • Pub Street - 27-min walk
  • Angkor Night Market - 31-min walk
  • Ta Prohm Temple - 7.9 mi / 12.8 km
  • Floating Village - 8.4 mi / 13.5 km
  • Tonle Sap Lake - 10.6 mi / 17 km

Getting around

  • Siem Reap (REP-Siem Reap Intl.) 20-min drive
  • Free airport shuttle
  • Free area shuttle
  • Free shopping centre shuttle
map
See on map
River Road, Treang Village, Siem Reap, 17000, Siem Reap, Cambodia

At a glance

Hotel size

  • This hotel has 36 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 12

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Number of outdoor pools - 2
  • Pool umbrellas
  • Full-service spa
  • Spa treatment room(s)
  • Helicopter/aeroplane tours on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Waterskiing nearby

Working away

  • Conference space
  • Conference space size (feet) - 969
  • Conference space size (meters) - 90
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2016
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • Chinese
  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

River Park Spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 5 years old are not allowed in the spa.

Fees & policies

Children & extra bedsPay at property

  • Childcare is available for an extra charge
  • Rollaway beds are available for USD 59.0 per night
  • Babysitting/childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa & gym (if applicable)Pay at property

  • Guests under 5 years old are not allowed in the spa
  • Children under 6 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

Also known as

  • Jaya House River Park Hotel
  • Jaya House River Park Hotel Siem Reap
  • Jaya House River Park Siem Reap
  • Jaya House River Park Hotel Siem Reap
  • Jaya House River Park Hotel
  • Jaya House River Park Siem Reap

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Jaya House River Park does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spaces may be limited.
  • Yes, there are 2 outdoor pools.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant. Nearby restaurants include Peace Cafe (4-min walk), Lava (5-min walk) and L'Oasi Italiana (5-min walk).
  • Yes, a free airport shuttle is available.
  • During the winter, enjoy nearby recreation such as skiing and return when the snow melts for cycling and boat tours. Additional recreation on-site includes helicopter/aeroplane tours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Jaya House River Park also has spa services and a picnic area, as well as a garden.
10.0.Exceptional.
  • 10.0.Exceptional

    This was probably the best hotel stay I have ever experienced and exceptional on every level. Every detail was designed to ensure that our stay was as comfortable, easy and enjoyable as possible. The whole team was fantastic and accommodating. Probably most impressive was social responsibility in action; the hotel is plastic free and the team continues to look to additional ways to reduce its environmental impact. I would recommend the hotel to absolutely anyone.

    4 night family trip, Apr 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is excellent, very friendly and helpful. Loved having the tuk tuks available and a phone to use to call them when we needed to be picked up. the room was big, clean and very comfortable. we made use of the soft drinks in the mini refrigerator. the breakfast and lattes were excellent. And we loved the massage and the pool

    2 night family trip, Jan 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The service was outstanding And second to none. Staff were the friendliest we have ever come Across and could not done anything more to ensure you was well looked after

    4 night romance trip, Jan 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is warm and friendly, and very helpful. We loved Smile, Rath, Rekky, Ban, Chen, Sendy and Ni! We miss you!

    EdmontonCanada, 4 night romance trip, Nov 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing Hotel Experience

    This was the best hotel experience I have ever had. Simply amazing. I was so impressed with check in and my first impression that I booked another night 30 minutes after arriving. -Adorable, well kept grounds with two amazing pools -Staff were the best I have ever encountered. Helpful, nice, seem genuine, always smiling, often call you by name, offer to spray you with their home-made great smelling bug spray every time you leave hotel -Delicious free buffet breakfast with many options -Free drink upon arrival (anything you want), free mini bar, free water bottle to refill around the hotel rather than using plastic, free laundry, FREE MASSAGE in their beautiful spa, free tuk tuk around town whenever you want & will come pick you up whenever you are ready to come back -Care about the environment and are pretty much plastic free which is super impressive -Bed and pillows were extremely comfortable, along with the pillows/cushions at the pool -Lovely bathroom with a delightful shower & bathtub -Peaceful bar with a great happy hour deal that is a nice place to relax at sunset -Be sure to go to Peace Cafe a few minute walk away - great food & fare trade shop with well priced, cute souvenirs that people will actually want :)

    Amy, 1 night trip, Nov 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Incredible service, standards and value

    I cannot understate how exceptional the service was. Every single staff member bent over backwards to make our stay perfect. In addition, there are so many things included that you wouldn't find in most hotels. Tuk Tuk rides around city, mobile phone, mini bar, laundry, daily spa treatments. Incredible value and standards

    Iwan, 4 night family trip, Oct 11, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Probably Best Service and Hotel in Siem Reap

    Jaya House is a hands down the best service I've ever received at a hotel, and I've stayed in other nice hotels. The staff provides exceptional service, and they truly make you feel like home in this garden boutique hotel. We started our stay with a warm welcoming at the airport pickup (fresh fruit inside the van), then a couple of ham and cheese sandwiches upon arrival around 9pm, a very thoughtful touch for a night check-in. The breakfast buffet was great, with made to order food, the croissants were actually very good. After breakfast we took a stroll by the river, across the bridge and back, and was greeted with two fresh smoothies, complimentary. Our stay included a free massage each day for each us, and they were excellent. We hardly wanted to leave the hotel. Drawback is no gym, but another 5 star hotel we stayed next, Golden Temple Residences didn't have one either. Two pools were nice, food was good, had a beef stir fry with ants in it (knowingly). We stayed in an upscale room that had a private pool though it was useless because it was cold and always in the shadows, so I don't know that it ever gets heated. I would choose a lesser room. Location is a short 5 minute or so tuk tuk ride to town, couple bucks at most. It's a bit pricer than some other 5 star hotels in town, though you won't regret it. If you want walking distance to downtown Siem Reap, or save a few bucks, then choose another luxury property closer to town. I would love to stay here again! :)

    Matthew, 3 night trip, Sep 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exceptional service, great food and heavenly spa. This is truly a gem in Siem Reap.

    3 night trip, Aug 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service and intro from Christian the GM, good recommendations for food. Mini bar is included. Breakfast was great. Bedding excellent. A tuk tuk In call to take us Into town / to restaurants. All in a great stay.

    1 night trip, Aug 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    All hotel staff provide excellent service to all guest, I would recommend my friend to stay in this hotel.

    Sunny, 1 night business trip, Aug 10, 2019

    Verified Expedia guest review

See all 53 reviews